"Sasha B" wrote:
> Hi, I have a problem with one Windows XP Client. I can't install any Windows
> Updates. Downloading is OK but installation is failed. Let me post part of
> WindowsUpdate.log file with installing Definitions of the Defender is an
> example of it:
>
>
>
> Agent * Updates to install = 1
>
> Agent * Title = Definition Update for Windows Defender - KB915597
> (Definition 1.21.2837.1)
>
> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
>
> Agent * Bundles 1 updates:
>
> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
>
> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF} 2007-08-17
> 10:27:40:421-0400 1 147 101
> {00000000-0000-0000-0000-000000000000} 0 0
> Windows Defender Success Software Synchronization
> Windows Update Client successfully detected 1 updates.
>
> Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0400)
> ===========
>
> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
>
> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
>
> Handler FATAL: 0x80004002: ERROR: Remote update handler container
> process created (PID: 3608), but exited before signaling event
>
> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
> Defender]
>
> Agent * WARNING: Exit code = 0x80004002
>
> Agent *********
>
> Agent ** END ** Agent: Installing updates [CallerId = Windows Defender]
>
> Agent *************
>
> Agent WARNING: WU client failed installing updates with error 0x80004002
>
> COMAPI - Install call failed
>
> COMAPI - Reboot required = No
>
> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
> 0x80004002
>
> COMAPI ---------
>
> COMAPI WARNING: Operation failed due to earlier error, hr=80004002
>
> COMAPI FATAL: Unable to complete asynchronous installation.
> (hr=80004002)
>
> COMAPI -- END -- COMAPI: Install [ClientId = Windows Defender]
>
>
>
> If somebody can, please help me with that.
>
>
>
> Thank you in advance,
>
> Sasha
Hi Sasha,
First of all make sure your Time is set correct on your Computer ( you will
find in the Right-bottom of the screen).
Open a run command and try to Re-register these DLLs for the update Engine:
net stop wuauserv click [OK]
regsvr32 wuapi.dll click [OK]
regsvr32 wuweb.dll click [OK]
regsvr32 atl.dll click [OK]
regsvr32 wups2.dll click [OK]
regsvr32 wuaueng1.dll click [OK]
regsvr32 wups.dll click [OK]
regsvr32 MSXML3.dll click [OK]
regsvr32 wucltui.dll click [OK]
regsvr32 wuaueng.dll click [OK]
net start wuauserv click [OK]
Also Turn any firewall and Defender for the Update (please turn ON after the
update either success or failure) Then Reboot your machine and try the
Updates.
You receive an access violation error and the system may appear to become
unresponsive when you try to install an update from Windows Update or from
Microsoft Update
http://support.microsoft.com/kb/927891
HTH.
nass
-----
www.nasstec.co.uk