Can you help with a similar but different issue?
I am running Office 2007, but MS Update identified and updated my system with:
Office 2003 Service Pack 3 (SP3): owc11sp3
I am having trouble with MS Access and MS Accounting (among other programs)
with the error message
MS x has stopped working
Excel, Word, and Outlook are fine, knock on wood.
I upgraded MSO 2003 to 2007 via Microsoft Service Pack subscription.
Weeks later, I upgraded from XP to Vista Business 32-bit.
Does my system still think I am running MSO 2003?
I am a one-man accounting services consultant in desperation!
"GauCarl" wrote:
> Eric.
>
> You found it. Nice tool, it works.
>
> I may have reshuffled my external drives and confused the MSO registry
> entries.
>
> Your help prevented me to remove and re-install MSO.
>
> Thank you verry much.
> Regards,
> Carl
>
> "Eric A." wrote:
>
> > The problem is here....
> >
> >
> > Action start 12:37:13: StartCache.
> > StartCache: Error 0x8007000f: failed to cache cabinet: SKU111.CAB
> > StartCache: Error 0x8007000f: failed to set state for cabinet: SKU111.CAB
> > and here
> > Property(S): LOCALCACHEDRIVE = L
> >
> > Your Office install thinks that the MSOcache is located on the L:\. When it
> > tries to access the L:\ drive it is failing to find the msocahce there.
> >
> > I'm going to guess that you don't have an L:\
> >
> > Here is how to fix this..
> >
> > Download the listool here...
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > Run it... choose "move LIS" and move it to a local drive. Then if you dont
> > physically have it on that local drive.... run listool again and choose
> > enable lis.. it will ask for the office source... point to it... it will then
> > recreate the lis on your local drive. You should be able ot install after
> > that.
> >
> >
> >
> > --
> > Eric Palm
> > MSFT Office Setup
> >
> >
> > "GauCarl" wrote:
> >
> > > Thank you Eric for your help.
> > >
> > > The following extraction from the log shows 2 times the return value 3 and
> > > they are located almost a the end of the log file that is 2,245 KB:
> > >
> > > MSI (s) (F0:50) [12:37:13:107]: Invoking remote custom action. DLL:
> > > C:\Windows\Installer\MSI9F.tmp, Entrypoint: StartCache
> > > Action start 12:37:13: StartCache.
> > > StartCache: Error 0x8007000f: failed to cache cabinet: SKU111.CAB
> > > StartCache: Error 0x8007000f: failed to set state for cabinet: SKU111.CAB
> > > MSI (s) (F0:0C) [12:37:13:136]: Machine policy value 'DisableRollback' is 0
> > > MSI (s) (F0:0C) [12:37:13:136]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Installer\Rollback\Scripts 3: 2
> > > Action ended 12:37:13: StartCache. Return value 3. <<<<==== First
> > > occurence
> > > MSI (s) (F0:0C) [12:37:13:150]: Note: 1: 1402 2:
> > > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Installer\Rollback\Scripts 3: 2
> > > MSI (s) (F0:0C) [12:37:13:152]: No System Restore sequence number for this
> > > installation.
> > > MSI (s) (F0:0C) [12:37:13:153]: Unlocking Server
> > > MSI (s) (F0:0C) [12:37:13:154]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:154]: Note: 1: 2262 2: InstallExecuteSequence 3:
> > > -2147287038
> > > MSI (s) (F0:0C) [12:37:13:155]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:156]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:156]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:156]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:156]: Transforming table InstallExecuteSequence.
> > > MSI (s) (F0:0C) [12:37:13:156]: Transforming table InstallExecuteSequence.
> > > Action ended 12:37:13: INSTALL. Return value 3. <<<<==== Second
> > > occurence
> > > Property(S): TARGETDIR = E:\
> > > Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
> > > Shared\TEXTCONV\
> > > Property(S): CDCACHE = 2
> > > Property(S): CIWSUPP = 0
> > > Property(S): CMWSUPP = 0
> > > Property(S): DHS = 0
> > > Property(S): EULA = 1
> > > Property(S): EULADIS = 0
> > > Property(S): HASREFERRAL = 0
> > > Property(S): IEXPLOREEXE = C:\Program Files\Internet Explorer\IEXPLORE.EXE
> > > Property(S): LOCALCACHEDRIVE = L
> > > Property(S): MDACVER.3643236F_FC70_11D3_A536_0090278A1BB8 = 6.0.6000.16386
> > > Property(S): MSWORKSDIR.7D0F94BE_01EA_437E_ACD5_83E665F9465F = C:\Program
> > > Files\Microsoft Works\
> > > Property(S): OFFICE10FIX1INTERFACE = Error
> > > Property(S): OWC10EXISTS = C:\PROGRA~1\COMMON~1\MICROS~1\WEBCOM~1\10\OWC10.DL L
> > > Property(S): PRODUCTNAMEBRAND = Microsoft Office Professional Edition 2003
> > > Property(S): PSS = 1
> > >
> > > The problem seems to be related to the rollback feature. It looks like
> > > their is something missing: in the MS installer or in the SP3 files ? I
> > > have tried to do a MO Setup repair but after the SP3 update still gives me
> > > back the same results.
> > >
> > > Hope the above will help you.
> > > Carl
> > >
> > > "Eric A." wrote:
> > >
> > > > Hi GuaCarl,
> > > >
> > > > Could you search the OHotfix(00001)_Msi.log file for "value 3" (without
> > > > quotes) and past everything from about 10 lines above and below the first
> > > > "value 3" that you find?
> > > >
> > > > That should tell us what is going on.
> > > >
> > > > Thanks
> > > >
> > > >
> > > > --
> > > > Eric Palm
> > > > MSFT Office Setup
> > > >
> > > >
> > > > "GauCarl" wrote:
> > > >
> > > > > The MSO 2003 SP3 does not install on Vista Ultimate. I have read log files
> > > > > but I am puzzled with few errors mainly in the second log file.
> > > > >
> > > > > Can someone help me with these errors ? What should I do ?
> > > > >
> > > > > I have extracted some line from the following 2 log files stored in
> > > > > %Temp%\OHotfix\ (I replaced my local account path by %Temp%):
> > > > > OHotfix(00001).log
> > > > > OHotfix(00001)_Msi.log
> > > > >
> > > > > ===>>> Log data between these two symbols <<<===
> > > > >
> > > > > OHotfix(00001).log
> > > > >
> > > > > ===>>>
> > > > > Starting the log on 10/22/2007 at 20:50:43...
> > > > > Loading the resource .dll...
> > > > > Reading the settings...
> > > > > The settings are:
> > > > > IsNormalUpdate=1
> > > > > AdminUsesShortFilenames=1
> > > > > AdminPath=""
> > > > > MessageTitle="Office 2003 Service Pack 3 (SP3)"
> > > > > CopyFilesToRerun=1
> > > > > ShowSuccessDialog=1
> > > > > RebootInQuietMode=0
> > > > > RunSetupWatson=1
> > > > > RequireAllPatchesNeeded=0
> > > > > RequireAllProductsAtMinVersion=0
> > > > > MinProductVersion=""
> > > > > MinMsiVersion="2.0"
> > > > > UpgradeMsi=1
> > > > > MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
> > > > > OHotfixLogLevel="v"
> > > > > MsiLogLevel="v"
> > > > > OHotfixUILevel="n"
> > > > > MsiUILevel="n"
> > > > > FeatureToCheck=""
> > > > > Making sure only this instance of the bootstrapper is running...
> > > > > Making sure the environment is okay for patching...
> > > > > Getting the patches...
> > > > > Getting the products to patch...
> > > > > Seeing if patch %Temp%\IXP000.TMP\MAINSP3.msp is needed...
> > > > > Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90170409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90110409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91110409-6000-11D3-8CFE-0150048383C9} Microsoft Office
> > > > > Professional Edition 2003 Version 11.0.7969.0: Needs patch.
> > > > > Product {90190409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91120409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Seeing if patch C:\Users\Carl\AppData\Local\Temp\IXP000.TMP\OWC102 003SP3.msp
> > > > > is needed...
> > > > > Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Seeing if patch C:\Users\Carl\AppData\Local\Temp\IXP000.TMP\OWC11S P3.msp is
> > > > > needed...
> > > > > Product {90A40409-6000-11D3-8CFE-0150048383C9}: Not installed.
> > > > > Cannot patch.
> > > > > Applying the patches...
> > > > > Applying patches to product {91110409-6000-11D3-8CFE-0150048383C9} Microsoft
> > > > > Office Professional Edition 2003...
> > > > > Applying patch
> > > > > C:\Users\Carl\AppData\Local\Temp\IXP000.TMP\MAINSP 3.msp...
> > > > > Command line:
> > > > > PATCH="C:\Users\Carl\AppData\Local\Temp\IXP000.TMP \MAINSP3.msp"
> > > > > REBOOT=ReallySuppress
> > > > > The update failed.
> > > > > Finished processing the update on 10/22/2007 at 20:51:32.
> > > > > Encountered error 1603 while updating.
> > > > > FindError result: failed
> > > > > Error 1603 not ok to report to Setup Watson.
> > > > >
> > > > > <<<===
> > > > >
> > > > > OHotfix(00001)_Msi.log
> > > > >
> > > > > Notes: I extracted block of log lines with strange errors
> > > > >
> > > > > ===>>>
> > > > >
> > > > > MSI (s) (B4:84) [20:51:15:577]: Looking for patch transform: 1TTo1U
> > > > > DEBUG: Error 2746: Transform 1TTo1U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {901C0409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.
> > > > > MSI (s) (B4:84) [20:51:15:579]: Skipping validation for patch transform
> > > > > #1TTo1U. Will not apply because previous transform was invalid
> > > > > MSI (s) (B4:84) [20:51:15:579]: Looking for patch transform: 2TTo2U
> > > > > 1: 2746 2: 1TTo1U 3: C:\Windows\Installer\4e024.msi 4:
> > > > > {901C0409-6000-11D3-8CFE-0150048383C9} 5:
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}
> > > > > DEBUG: Error 2746: Transform 2TTo2U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {90150409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.
> > > > > MSI (s) (B4:84) [20:51:15:581]: Skipping validation for patch transform
> > > > > #2TTo2U. Will not apply because previous transform was invalid
> > > > > MSI (s) (B4:84) [20:51:15:581]: Looking for patch transform: 3TTo3U
> > > > > 1: 2746 2: 2TTo2U 3: C:\Windows\Installer\4e024.msi 4:
> > > > > {90150409-6000-11D3-8CFE-0150048383C9} 5:
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}
> > > > > DEBUG: Error 2746: Transform 3TTo3U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {91130409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.
> > > > > MSI (s) (B4:84) [20:51:15:582]: Skipping validation for patch transform
> > > > > #3TTo3U. Will not apply because previous transform was invalid
> > > > > MSI (s) (B4:84) [20:51:15:582]: Looking for patch transform: 4TTo4U
> > > > > 1: 2746 2: 3TTo3U 3: C:\Windows\Installer\4e024.msi 4:
> > > > > {91130409-6000-11D3-8CFE-0150048383C9} 5:
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}
> > > > > DEBUG: Error 2746: Transform 4TTo4U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {90170409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.
> > > > > MSI (s) (B4:84) [20:51:15:584]: Skipping validation for patch transform
> > > > > #4TTo4U. Will not apply because previous transform was invalid
> > > > > MSI (s) (B4:84) [20:51:15:584]: Looking for patch transform: 5TTo5U
> > > > > 1: 2746 2: 4TTo4U 3: C:\Windows\Installer\4e024.msi 4:
> > > > > {90170409-6000-11D3-8CFE-0150048383C9} 5:
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}
> > > > > DEBUG: Error 2746: Transform 5TTo5U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {91170409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.
> > > > > MSI (s) (B4:84) [20:51:15:586]: Skipping validation for patch transform
> > > > > #5TTo5U. Will not apply because previous transform was invalid
> > > > > MSI (s) (B4:84) [20:51:15:586]: Looking for patch transform: 6TTo6U
> > > > > 1: 2746 2: 5TTo5U 3: C:\Windows\Installer\4e024.msi 4:
> > > > > {91170409-6000-11D3-8CFE-0150048383C9} 5:
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}
> > > > > DEBUG: Error 2746: Transform 6TTo6U invalid for package
> > > > > C:\Windows\Installer\4e024.msi. Expected product
> > > > > {90E00409-6000-11D3-8CFE-0150048383C9}, found product
> > > > > {91110409-6000-11D3-8CFE-0150048383C9}.