Well the volume control and spell check worked correctly for about 6 months.
Over the last two months they have worked sporadically. Right now the volume
control slider won't stay "up"and the spell check is grayed out. The system
restore point I created last time I thought this was fixed (9/07) is missing.
None of the restore points in May will restore and none of the other
asjustments I tried last time have worked.
Any ideas?
"MowGreen [MVP]" wrote:
> You're mowst welcome. Glad to hear everything is 'fine' now.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> jw4au wrote:
>
> > Good idea. I will create a restore point right now. Thanks again for your
> > help.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Suggest that the next time MRT is updated, which will occur the second
> >>Tuesday of October, you temporarily disable NIS from RealTime monitoring
> >>of the system prior to the download and scan of MRT.
> >>Since booting to Safe Mode seemed to resolve the issue, then it *may*
> >>indicate that NIS was the cause.
> >>
> >>Also, to avoid future issues when updating the OS, please see this:
> >>
> >>Virus scanning recommendations for computers that are running Windows
> >>Server 2003, Windows 2000, or Windows XP
> >>http://support.microsoft.com/kb/822158
> >>
> >>Suggest you create a Restore Point now while the system is functioning
> >>the way *you* prefer. If the sound/spell check issue occurs again, use
> >>that Restore Point to mitigate them.
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>jw4au wrote:
> >>
> >>
> >>>The laptop was booted up in safe mode this morning and the spell check was
> >>>working fine in the Office applications. There was no sound device showing
> >>>up in the control panel.
> >>>
> >>>I rebooted in regular mode and was about to uninstall / reinstall SoundMax
> >>>(again) when I noticed the spell check and volume control are working fine
> >>>now. Any explanations? Thanks again for your help.
> >>>
> >>>
> >>>"jw4au" wrote:
> >>>
> >>>
> >>>
> >>>>Wireless and DSL were both used over the course of the trip. A full system
> >>>>scan has been run since then using Norton Internet Security 2007 and Windows
> >>>>Defender. System Restore has been run several times, each time using a
> >>>>different restore point, one going back as far as 9/1. No luck yet.
> >>>>
> >>>>Thank you for trying to help me fix this.
> >>>>
> >>>>"MowGreen [MVP]" wrote:
> >>>>
> >>>>
> >>>>
> >>>>>>I was on a trip at the time they were disabled. Could the hotel internet access have
> >>>>>>messed things up?
> >>>>>
> >>>>>Was it a wireless connection ? If so, then some 'thing' may have taken
> >>>>>up residence on your
> >>>>>system. Has the system been scanned for unwanted 'visitors' with an
> >>>>>updated antivirus program since then ?
> >>>>>
> >>>>>Since this is September 25th, why don't you see if there is a System
> >>>>>Restore Point created just before the 14th, when this odd behavior
> >>>>>started occurring and utilize that ?
> >>>>>Start > All Programs > Accessories > System Tools > System Restore
> >>>>>
> >>>>>
> >>>>>MowGreen [MVP 2003-2007]
> >>>>>===============
> >>>>> *-343-* FDNY
> >>>>>Never Forgotten
> >>>>>===============
> >>>>>
> >>>>>
> >>>>>jw4au wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>>No infection was found, or ever has been according to the log. So it wasn't
> >>>>>>the update that disabled the sound and spell check. I was on a trip at the
> >>>>>>time they were disabled. Could the hotel internet access have messed things
> >>>>>>up?
> >>>>>>
> >>>>>>"MowGreen [MVP]" wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless
> >>>>>>>the Sound Max drivers were erroneously detected as malware or, were in
> >>>>>>>fact infected, then the updated MRT should have nothing to do with this
> >>>>>>>issue.
> >>>>>>>Open the mrt.log to find out what, if anything, was detected.
> >>>>>>>
> >>>>>>>To check the log, copy & paste the below into the Open: line from
> >>>>>>>Start > Run
> >>>>>>>
> >>>>>>>%windir%\debug\mrt.log
> >>>>>>>Click OK or press Enter
> >>>>>>>
> >>>>>>>Scroll down to the bottom of the log for the most recent entry.
> >>>>>>>If an 'infection' was found the log will state so.
> >>>>>>>
> >>>>>>>
> >>>>>>>MowGreen [MVP 2003-2007]
> >>>>>>>===============
> >>>>>>>*-343-* FDNY
> >>>>>>>Never Forgotten
> >>>>>>>===============
> >>>>>>>
> >>>>>>>
> >>>>>>>jw4au wrote:
> >>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The
> >>>>>>>>slider has a dash-mark outline around the control. When the slider is moved
> >>>>>>>>up the volume comes on but then the slider falls right back down and the
> >>>>>>>>volume is lost. Also, spell check features in Office programs are grayed out
> >>>>>>>>so the spell check will not work (word suggestions are visible but grayed out
> >>>>>>>>too).
> >>>>>>>>
> >>>>>>>>The last update installed prior to these problems starting was KB890830 on
> >>>>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
> >>>>>>>>or in the Windows Directory (but the Microsoft site says it was successfully
> >>>>>>>>installed). System Restore did not work either and I tried several dates
> >>>>>>>>going back as far as 9/1. Also tried: Changing users,
> >>>>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
> >>>>>>>>grammar.
> >>>>>>>>
> >>>>>>>>Any help is appreciated.
> >>>>>>>>
> >>>>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
> >>>>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007
> >>>>>>>
>