MowGreen [MVP]

KB890830 is the update to the Malicious Software Removal Tool. Unless
the Sound Max drivers were erroneously detected as malware or, were in
fact infected, then the updated MRT should have nothing to do with this
issue.
Open the mrt.log to find out what, if anything, was detected.

To check the log, copy & paste the below into the Open: line from
Start > Run

%windir%\debug\mrt.log
Click OK or press Enter

Scroll down to the bottom of the log for the most recent entry.
If an 'infection' was found the log will state so.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


jw4au wrote:

> On 9/14/07 I noticed that the volume control slider would not stay up. The
> slider has a dash-mark outline around the control. When the slider is moved
> up the volume comes on but then the slider falls right back down and the
> volume is lost. Also, spell check features in Office programs are grayed out
> so the spell check will not work (word suggestions are visible but grayed out
> too).
>
> The last update installed prior to these problems starting was KB890830 on
> 9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
> or in the Windows Directory (but the Microsoft site says it was successfully
> installed). System Restore did not work either and I tried several dates
> going back as far as 9/1. Also tried: Changing users,
> uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
> grammar.
>
> Any help is appreciated.
>
> Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
> Soundmax Integrated Digital Audio; Norton Internet Security 2007