jw4au

No infection was found, or ever has been according to the log. So it wasn't
the update that disabled the sound and spell check. I was on a trip at the
time they were disabled. Could the hotel internet access have messed things
up?

"MowGreen [MVP]" wrote:

> KB890830 is the update to the Malicious Software Removal Tool. Unless
> the Sound Max drivers were erroneously detected as malware or, were in
> fact infected, then the updated MRT should have nothing to do with this
> issue.
> Open the mrt.log to find out what, if anything, was detected.
>
> To check the log, copy & paste the below into the Open: line from
> Start > Run
>
> %windir%\debug\mrt.log
> Click OK or press Enter
>
> Scroll down to the bottom of the log for the most recent entry.
> If an 'infection' was found the log will state so.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> jw4au wrote:
>
> > On 9/14/07 I noticed that the volume control slider would not stay up. The
> > slider has a dash-mark outline around the control. When the slider is moved
> > up the volume comes on but then the slider falls right back down and the
> > volume is lost. Also, spell check features in Office programs are grayed out
> > so the spell check will not work (word suggestions are visible but grayed out
> > too).
> >
> > The last update installed prior to these problems starting was KB890830 on
> > 9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
> > or in the Windows Directory (but the Microsoft site says it was successfully
> > installed). System Restore did not work either and I tried several dates
> > going back as far as 9/1. Also tried: Changing users,
> > uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
> > grammar.
> >
> > Any help is appreciated.
> >
> > Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
> > Soundmax Integrated Digital Audio; Norton Internet Security 2007
>