jw4au

Wireless and DSL were both used over the course of the trip. A full system
scan has been run since then using Norton Internet Security 2007 and Windows
Defender. System Restore has been run several times, each time using a
different restore point, one going back as far as 9/1. No luck yet.

Thank you for trying to help me fix this.

"MowGreen [MVP]" wrote:

> > I was on a trip at the time they were disabled. Could the hotel internet access have
> > messed things up?
>
> Was it a wireless connection ? If so, then some 'thing' may have taken
> up residence on your
> system. Has the system been scanned for unwanted 'visitors' with an
> updated antivirus program since then ?
>
> Since this is September 25th, why don't you see if there is a System
> Restore Point created just before the 14th, when this odd behavior
> started occurring and utilize that ?
> Start > All Programs > Accessories > System Tools > System Restore
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> jw4au wrote:
>
> > No infection was found, or ever has been according to the log. So it wasn't
> > the update that disabled the sound and spell check. I was on a trip at the
> > time they were disabled. Could the hotel internet access have messed things
> > up?
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>KB890830 is the update to the Malicious Software Removal Tool. Unless
> >>the Sound Max drivers were erroneously detected as malware or, were in
> >>fact infected, then the updated MRT should have nothing to do with this
> >>issue.
> >>Open the mrt.log to find out what, if anything, was detected.
> >>
> >>To check the log, copy & paste the below into the Open: line from
> >>Start > Run
> >>
> >>%windir%\debug\mrt.log
> >>Click OK or press Enter
> >>
> >>Scroll down to the bottom of the log for the most recent entry.
> >>If an 'infection' was found the log will state so.
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>jw4au wrote:
> >>
> >>
> >>>On 9/14/07 I noticed that the volume control slider would not stay up. The
> >>>slider has a dash-mark outline around the control. When the slider is moved
> >>>up the volume comes on but then the slider falls right back down and the
> >>>volume is lost. Also, spell check features in Office programs are grayed out
> >>>so the spell check will not work (word suggestions are visible but grayed out
> >>>too).
> >>>
> >>>The last update installed prior to these problems starting was KB890830 on
> >>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
> >>>or in the Windows Directory (but the Microsoft site says it was successfully
> >>>installed). System Restore did not work either and I tried several dates
> >>>going back as far as 9/1. Also tried: Changing users,
> >>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
> >>>grammar.
> >>>
> >>>Any help is appreciated.
> >>>
> >>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
> >>>Soundmax Integrated Digital Audio; Norton Internet Security 2007
> >>
>