jw4au

Good idea. I will create a restore point right now. Thanks again for your
help.

"MowGreen [MVP]" wrote:

> Suggest that the next time MRT is updated, which will occur the second
> Tuesday of October, you temporarily disable NIS from RealTime monitoring
> of the system prior to the download and scan of MRT.
> Since booting to Safe Mode seemed to resolve the issue, then it *may*
> indicate that NIS was the cause.
>
> Also, to avoid future issues when updating the OS, please see this:
>
> Virus scanning recommendations for computers that are running Windows
> Server 2003, Windows 2000, or Windows XP
> http://support.microsoft.com/kb/822158
>
> Suggest you create a Restore Point now while the system is functioning
> the way *you* prefer. If the sound/spell check issue occurs again, use
> that Restore Point to mitigate them.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> jw4au wrote:
>
> > The laptop was booted up in safe mode this morning and the spell check was
> > working fine in the Office applications. There was no sound device showing
> > up in the control panel.
> >
> > I rebooted in regular mode and was about to uninstall / reinstall SoundMax
> > (again) when I noticed the spell check and volume control are working fine
> > now. Any explanations? Thanks again for your help.
> >
> >
> > "jw4au" wrote:
> >
> >
> >>Wireless and DSL were both used over the course of the trip. A full system
> >>scan has been run since then using Norton Internet Security 2007 and Windows
> >>Defender. System Restore has been run several times, each time using a
> >>different restore point, one going back as far as 9/1. No luck yet.
> >>
> >>Thank you for trying to help me fix this.
> >>
> >>"MowGreen [MVP]" wrote:
> >>
> >>
> >>>>I was on a trip at the time they were disabled. Could the hotel internet access have
> >>>>messed things up?
> >>>
> >>>Was it a wireless connection ? If so, then some 'thing' may have taken
> >>>up residence on your
> >>>system. Has the system been scanned for unwanted 'visitors' with an
> >>>updated antivirus program since then ?
> >>>
> >>>Since this is September 25th, why don't you see if there is a System
> >>>Restore Point created just before the 14th, when this odd behavior
> >>>started occurring and utilize that ?
> >>>Start > All Programs > Accessories > System Tools > System Restore
> >>>
> >>>
> >>>MowGreen [MVP 2003-2007]
> >>>===============
> >>> *-343-* FDNY
> >>>Never Forgotten
> >>>===============
> >>>
> >>>
> >>>jw4au wrote:
> >>>
> >>>
> >>>>No infection was found, or ever has been according to the log. So it wasn't
> >>>>the update that disabled the sound and spell check. I was on a trip at the
> >>>>time they were disabled. Could the hotel internet access have messed things
> >>>>up?
> >>>>
> >>>>"MowGreen [MVP]" wrote:
> >>>>
> >>>>
> >>>>
> >>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless
> >>>>>the Sound Max drivers were erroneously detected as malware or, were in
> >>>>>fact infected, then the updated MRT should have nothing to do with this
> >>>>>issue.
> >>>>>Open the mrt.log to find out what, if anything, was detected.
> >>>>>
> >>>>>To check the log, copy & paste the below into the Open: line from
> >>>>>Start > Run
> >>>>>
> >>>>>%windir%\debug\mrt.log
> >>>>>Click OK or press Enter
> >>>>>
> >>>>>Scroll down to the bottom of the log for the most recent entry.
> >>>>>If an 'infection' was found the log will state so.
> >>>>>
> >>>>>
> >>>>>MowGreen [MVP 2003-2007]
> >>>>>===============
> >>>>> *-343-* FDNY
> >>>>>Never Forgotten
> >>>>>===============
> >>>>>
> >>>>>
> >>>>>jw4au wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The
> >>>>>>slider has a dash-mark outline around the control. When the slider is moved
> >>>>>>up the volume comes on but then the slider falls right back down and the
> >>>>>>volume is lost. Also, spell check features in Office programs are grayed out
> >>>>>>so the spell check will not work (word suggestions are visible but grayed out
> >>>>>>too).
> >>>>>>
> >>>>>>The last update installed prior to these problems starting was KB890830 on
> >>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
> >>>>>>or in the Windows Directory (but the Microsoft site says it was successfully
> >>>>>>installed). System Restore did not work either and I tried several dates
> >>>>>>going back as far as 9/1. Also tried: Changing users,
> >>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
> >>>>>>grammar.
> >>>>>>
> >>>>>>Any help is appreciated.
> >>>>>>
> >>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
> >>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007
> >>>>>
>