MowGreen [MVP]

You're mowst welcome. Glad to hear everything is 'fine' now.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


jw4au wrote:

> Good idea. I will create a restore point right now. Thanks again for your
> help.
>
> "MowGreen [MVP]" wrote:
>
>
>>Suggest that the next time MRT is updated, which will occur the second
>>Tuesday of October, you temporarily disable NIS from RealTime monitoring
>>of the system prior to the download and scan of MRT.
>>Since booting to Safe Mode seemed to resolve the issue, then it *may*
>>indicate that NIS was the cause.
>>
>>Also, to avoid future issues when updating the OS, please see this:
>>
>>Virus scanning recommendations for computers that are running Windows
>>Server 2003, Windows 2000, or Windows XP
>>http://support.microsoft.com/kb/822158
>>
>>Suggest you create a Restore Point now while the system is functioning
>>the way *you* prefer. If the sound/spell check issue occurs again, use
>>that Restore Point to mitigate them.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>jw4au wrote:
>>
>>
>>>The laptop was booted up in safe mode this morning and the spell check was
>>>working fine in the Office applications. There was no sound device showing
>>>up in the control panel.
>>>
>>>I rebooted in regular mode and was about to uninstall / reinstall SoundMax
>>>(again) when I noticed the spell check and volume control are working fine
>>>now. Any explanations? Thanks again for your help.
>>>
>>>
>>>"jw4au" wrote:
>>>
>>>
>>>
>>>>Wireless and DSL were both used over the course of the trip. A full system
>>>>scan has been run since then using Norton Internet Security 2007 and Windows
>>>>Defender. System Restore has been run several times, each time using a
>>>>different restore point, one going back as far as 9/1. No luck yet.
>>>>
>>>>Thank you for trying to help me fix this.
>>>>
>>>>"MowGreen [MVP]" wrote:
>>>>
>>>>
>>>>
>>>>>>I was on a trip at the time they were disabled. Could the hotel internet access have
>>>>>>messed things up?
>>>>>
>>>>>Was it a wireless connection ? If so, then some 'thing' may have taken
>>>>>up residence on your
>>>>>system. Has the system been scanned for unwanted 'visitors' with an
>>>>>updated antivirus program since then ?
>>>>>
>>>>>Since this is September 25th, why don't you see if there is a System
>>>>>Restore Point created just before the 14th, when this odd behavior
>>>>>started occurring and utilize that ?
>>>>>Start > All Programs > Accessories > System Tools > System Restore
>>>>>
>>>>>
>>>>>MowGreen [MVP 2003-2007]
>>>>>===============
>>>>> *-343-* FDNY
>>>>>Never Forgotten
>>>>>===============
>>>>>
>>>>>
>>>>>jw4au wrote:
>>>>>
>>>>>
>>>>>
>>>>>>No infection was found, or ever has been according to the log. So it wasn't
>>>>>>the update that disabled the sound and spell check. I was on a trip at the
>>>>>>time they were disabled. Could the hotel internet access have messed things
>>>>>>up?
>>>>>>
>>>>>>"MowGreen [MVP]" wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>KB890830 is the update to the Malicious Software Removal Tool. Unless
>>>>>>>the Sound Max drivers were erroneously detected as malware or, were in
>>>>>>>fact infected, then the updated MRT should have nothing to do with this
>>>>>>>issue.
>>>>>>>Open the mrt.log to find out what, if anything, was detected.
>>>>>>>
>>>>>>>To check the log, copy & paste the below into the Open: line from
>>>>>>>Start > Run
>>>>>>>
>>>>>>>%windir%\debug\mrt.log
>>>>>>>Click OK or press Enter
>>>>>>>
>>>>>>>Scroll down to the bottom of the log for the most recent entry.
>>>>>>>If an 'infection' was found the log will state so.
>>>>>>>
>>>>>>>
>>>>>>>MowGreen [MVP 2003-2007]
>>>>>>>===============
>>>>>>>*-343-* FDNY
>>>>>>>Never Forgotten
>>>>>>>===============
>>>>>>>
>>>>>>>
>>>>>>>jw4au wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>On 9/14/07 I noticed that the volume control slider would not stay up. The
>>>>>>>>slider has a dash-mark outline around the control. When the slider is moved
>>>>>>>>up the volume comes on but then the slider falls right back down and the
>>>>>>>>volume is lost. Also, spell check features in Office programs are grayed out
>>>>>>>>so the spell check will not work (word suggestions are visible but grayed out
>>>>>>>>too).
>>>>>>>>
>>>>>>>>The last update installed prior to these problems starting was KB890830 on
>>>>>>>>9/12. I tried to uninstall but it is not showing up in Add/Remove Programs
>>>>>>>>or in the Windows Directory (but the Microsoft site says it was successfully
>>>>>>>>installed). System Restore did not work either and I tried several dates
>>>>>>>>going back as far as 9/1. Also tried: Changing users,
>>>>>>>>uninstalling/reinstalling SoundMax and adjusting the properties of spelling &
>>>>>>>>grammar.
>>>>>>>>
>>>>>>>>Any help is appreciated.
>>>>>>>>
>>>>>>>>Using: HP Pavilion zv5620us; XP Home SP2; Office Standard 2003 SP3;
>>>>>>>>Soundmax Integrated Digital Audio; Norton Internet Security 2007
>>>>>>>