Matt Twombly

The crash is due to a problem with too many characters in a file name(s) in
the Recent File List. Two solutions for now until its fixed:

1. Create a Reg file with the following and run it each time the problem
happens:

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

[HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

2. Disable the Recent File List

At least we don't have to reinstall Office!

Good Luck to everyone.

-Matt

"Matt Twombly" wrote:

> I use Document Imaging to read our fax tiff files. After updating to SP3 we
> lost the association with TIF but I quickly fixed that. Now, when I open a
> TIF file and go to the File menu it crashes as soon as I hit File. All the
> other menu items work except File. If I save the file, open the file and
> crash Imaging, repeat this process, on the third iteration through the File
> menu will work. After rebooting the machine its back to crashing everytime.
> Here is the error as logged in the event viewer:
>
> Event ID: 1000
>
> Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> fault address 0x00016537.
>
> This is happening on several local workstations running WinXP SP2 as well as
> on my Terminal Server running Windows 2003 Server.
>
> Any ideas would be appreciated greatly.
>
> Thanks!
>
> -Matt
>