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Re: FIX POSTED - Office Document Imaging Crashing After SP3 Update
On Oct 9, 12:25 pm, Matt Twombly
<MattTwom...@discussions.microsoft.com> wrote:
> The crash is due to a problem with too many characters in a file name(s) in
> the Recent File List. Two solutions for now until its fixed:
>
> 1. Create a Reg file with the following and run it each time the problem
> happens:
>
> Windows Registry Editor Version 5.00
>
> [-HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]
>
> [HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]
>
> 2. Disable the Recent File List
>
> At least we don't have to reinstall Office!
>
> Good Luck to everyone.
>
> -Matt
>
>
>
> "Matt Twombly" wrote:
> > I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > lost the association with TIF but I quickly fixed that. Now, when I open a
> > TIF file and go to the File menu it crashes as soon as I hit File. All the
> > other menu items work except File. If I save the file, open the file and
> > crash Imaging, repeat this process, on the third iteration through the File
> > menu will work. After rebooting the machine its back to crashing everytime.
> > Here is the error as logged in the event viewer:
>
> > Event ID: 1000
>
> > Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > fault address 0x00016537.
>
> > This is happening on several local workstations running WinXP SP2 as well as
> > on my Terminal Server running Windows 2003 Server.
>
> > Any ideas would be appreciated greatly.
>
> > Thanks!
>
> > -Matt- Hide quoted text -
>
> - Show quoted text -
Deleting the recent files list via the registry and disabling recent
files doesn't work our my machines. We still get the "...encountered
an error and must close..." error pop up.
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