hi Rick
sorry, but i do not understand....
i wrote this in the forms :
Country/Region: United Kingdom
Hotfix
Platform:X86
Product language:English
PRODUCT
Microsoft Windows Vista Home Premium Version 6.0
but i've got this unswer:
"Please assist us by confirming the product name and hotfix article number.
As soon as we receive clarification from you, we will process the request."
can u write exactly please what do i need to put in the forms.
thank u very much for ur help =)
"Rick Rogers" wrote:
> Hi Polina,
>
> I gave it to you in the initial response at the end of the link I supplied,
> KB940199.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>