Eeyore

mymail@hotmail.com wrote:

> On Sat, 24 Nov 2007 05:21:01 +0000, Eeyore
> <rabbitsfriendsandrelations@hotmail.com> wrote:
>
> >The problem as ever it seems is that Virgin simply doesn't have (or won't buy)
> >the bandwidth required to make its services work as advertised.
>
> I have thought about what you are saying above a lot over the last 18
> months or so and if ( and it remains for someone to prove it) VM are
> deliberately not buying and providing sufficient resources to meet
> demand surly they are leaving themselves open to prosecution from a
> body like trading standards ! .

Until they are forced to reveal the level of provision they have and it is deemed
to be inadequate, they can claim that they have enough to satisfy most people.

Graham

Archie

>> >Try this .....
>> >http://www.speedtest.bbmax.co.uk/
>> >
>> >and report back.
>>
>>
>> Three runs:
>>
>> 1748 kbps
>> 1356
>> 1269
>
I just tried it and got 3938 from the 4M service. Maybe it depends on which part of the VM network you are connected to.

Gonz

<mymail@hotmail.com> wrote in message
news:jgvfk39pkat015q8efbkql2tvbsnkn0mi2@4ax.com...
> On Sat, 24 Nov 2007 05:21:01 +0000, Eeyore
> <rabbitsfriendsandrelations@hotmail.com> wrote:
>
>>The problem as ever it seems is that Virgin simply doesn't have (or
>>won't buy)
>>the bandwidth required to make its services work as advertised.
>
> I have thought about what you are saying above a lot over the last 18
> months or so and if ( and it remains for someone to prove it) VM are
> deliberately not buying and providing sufficient resources to meet
> demand surly they are leaving themselves open to prosecution from a
> body like trading standards ! .

That is exactly how it is.
The evidence points to the techs telling you that the company are over
subscribed, and there's nothing they can really do, apart from maybe
givin you a new modem in return for a cup of tea and the use of your
toilet.

People bein told by managers that they have no cause to complain as they
are covered by the *up to* in their advertising.

Another thing that is now coming more to light is the money they are
makin from customers unaware of the STM, and unaware that this is the
reason for their slow speeds, phoning up the 25p a minute support line
and havin to go through a script, when, if Virgin Media had informed all
of their customers about the STM, like any responsible ISP wud do...
then customers wud be wiser to what it is that may be affectin their
connection, and wouldn't have to call the 25p a minute support line.

A vast majority of Virgins income goes on the debt repayments.

A good forum to read is http://www.cableforum.co.uk/board/
There is techs and VM staff that post on there, tellin people how bad
their own company is, and tellin you things that Virgin Media wud rather
you didn't know.

As a result of this, there is always warnings that they might lose their
job for gross misconduct )

Things have gone too far for Virgin Media now I think.
The constant promises of upgrades to remedy all this mess since the
introduction of the 20MB, that they quite obviously cannot supply, the
ever increasin complaints made about slow speeds for no apparent
reason... all of this has now come to the point where something has to
be done, AND SOON!

Thankyou )

Gonz

<mymail@hotmail.com> wrote in message
news:m57ek398qqukak2i5u31j2s3dqjb95noqd@4ax.com...
> On Fri, 23 Nov 2007 17:24:27 GMT, "max" <max@invalid.com> wrote:
>
>
>>The OP said '17mb when ftp from a vm site' which suggests the
>>connection is
>>OK and the sites he is downloading from are the problem - or he has
>>issues
>>when downloading off net from VM. He should post in the VM support
>>groups.
>>
> Please tell me what is the use of paying for a 20 MB connection when
> the only time you can obtain anywhere near that speed is by
> downloading from gamefiles.blueyonder.co.uk . A friend has an ADSL
> connection with BE we both downloaded the same file from the same site
> at the same time the other day he was getting 50% faster speed than
> what I was with my XL connection he only has 12. something or other
> fromBE .
> What is the use of complaining to ANY VM personnel by any means news
> group support only come back with the same bullshit, called India the
> other week told the guy my connection was down and could not on the
> net at all he immediately asked me to down load four files from
> gamefiles all hope went out the window at that point.

Good point...
The general thinkin is that if you can get a decent enuff speed from the
big server next door, then there's nothing wrong.
Many people will accept this and walk away.
Many people will phone the 25p a minute support line, stay on for a few
quid, and will come away acceptin this.

david

On Sun, 25 Nov 2007 12:51:06 GMT, "Archie" <archie@nospam.co.uk>
wrote:

>>> >Try this .....
>>> >http://www.speedtest.bbmax.co.uk/
>>> >
>>> >and report back.
>>>
>>>
>>> Three runs:
>>>
>>> 1748 kbps
>>> 1356
>>> 1269
>>
>I just tried it and got 3938 from the 4M service. Maybe it depends on which part of the VM network you are connected to.
>


Would I be right in saying that the throughput of a very poor quality
20Mb/s line could be lower than when running that same line at say
4Mb/s; this is what appears to have happened in my case.

(VM are now going to replace the line from the property to the cabinet
- about 70metres)