Attn Kraftee - help please!!

The Natural Philosopher

Martin² wrote:
> Nat Philosopher:
>> Finally, if youu can get a dump of the ADSL stats, post em up here.
>
> Although I am stuck on min 15dB SNR (how do I get rid of that ?), the router
> starts at ~1500kbps but regularly retrains at lower and lower rate and will
> end up at 250kbps unless it is rebooted.

Oh. you have a seriouus line problem.

BT have pushed the SNR all the way to try and get stability.

Fix the line problem then ask BT (via ISP if not BT) to reset the noise
margin.


> The BRAS profile has dropped again to 750kbps and actual download speeds are
> ~450Kbps.
> I think the large No. of 'Loss of Margin' failures is the significant factor
> here.

no, that is not the cause, its a symptom of you connecting at crap speeds.

Take everything off the phone socket - all phones and filters and plug
the DSL straight in. If you can remove teh faceplate and plug in behind..

If that doesn't make life wonderful, get BT to fix the line.




> The last No. in the table is clearly rubbish as the router has only been on
> for ~47hrs !
> Regards,
> Martin
>
> Collected for 1 day 22:52:21
> Since Reset Current 24-Hour Interval Current 15-Minute Interval Time
> Since Last Event
> ATM Cell Header Errors: 22185 8465 5 0:02:44
>
> ATM Loss of Cell Delineation: 0 0 0 0:00:00
>
> DSL Link Retrains: 9 4 0 1:01:18
>
> DSL Training Errors: 2 2 0 1:10:35
>
> DSL Training Timeouts: 0 0 0 0:00:00
>
> DSL Loss of Framing Failures: 7 2 0 1:10:54
>
> DSL Loss of Signal Failures: 7 2 0 1:10:54
>
> DSL Loss of Power Failures: 0 0 0 0:00:00
>
> DSL Loss of Margin Failures: 204 47 0 1:10:54
>
> DSL Cumulative Errored Seconds: 1402 589 4 0:02:44
>
> DSL Severely Errored Seconds: 377 149 0 1:10:54
>
> DSL Corrected Blocks: 33053 12518 15 0:02:53
>
> DSL Uncorrected Blocks: 22430 8599 5 0:02:44
>
> ISP Connection Establishment: 6 6 6 121:51:28
>
>
>
>
>
>

The Natural Philosopher

Martin² wrote:
> Hi,
> over the last 6 weeks or so I am having frequent interminent synch trouble
> with my broadband, the ISP says that BT reports nothing wrong with the line
> (even though at times it synchs at 250kbps instead of the usual 2Mbps,
> profile down to 135kbps, used to be 1500kbps, actual download by BT speed
> test 117Kbps !)
> and that I would have to pay extortionate £170 if they send out an BT
> engineer !
> I haven't got a NTE5, just a brown bakelite connection box, and the internal
> wiring is bit of a mess (previous owner/s), but I have connected the router
> (and nothing else) at the connection box and it didn't make any difference.
> Nevertheless I suspect it would be easy for BT to say it's my problem and
> who am I to argue...
>
> As it happens a branch of a tree is now interfering with the overhead wires
> across the road from my house, it may or may not be a problem it has been
> very windy here, but the phone is fine.
> If I 'summon' a BT / Openreach (?) engineer to deal with that, will he be
> capable and willing to check the broadband side of things ? I know there are
> at least two (maybe even five) spare lines / circuits terminating in the
> shared drive, and I would hope that one of them might be better then my
> existing line which has had broadband problems before. Are all BT /
> Openreach engineers broadband trained ?
> BTW my phone line is with Toucan (yes, I know, but who could have guessed it
> will be taken over by Tiscali).
> Thanks, regards,
> Martin
>
>
This does sound like a serious and immeduaite line problem. Either
inside or outside.

The ususal way to proceed is to temporarily disconnect everything except
ADSL from the phoneline and try that first.. If that sorts it, its
likely to be something inside your house, and BT won't want to know till
you HAVE tried that,.

The second thing is to see if the phone line when you make a call is
audibly noisy. It should be rock solid., If it is crackling, or faint,
phone up BT and report and ORDINARY line fault and get them to do a
remote test.

Finally, if youu can get a dump of the ADSL stats, post em up here.

Maye be something to be determined from them.

The Natural Philosopher

Martin² wrote:
> Hi,
> over the last 6 weeks or so I am having frequent interminent synch trouble
> with my broadband, the ISP says that BT reports nothing wrong with the line
> (even though at times it synchs at 250kbps instead of the usual 2Mbps,
> profile down to 135kbps, used to be 1500kbps, actual download by BT speed
> test 117Kbps !)
> and that I would have to pay extortionate £170 if they send out an BT
> engineer !
> I haven't got a NTE5, just a brown bakelite connection box, and the internal
> wiring is bit of a mess (previous owner/s), but I have connected the router
> (and nothing else) at the connection box and it didn't make any difference.
> Nevertheless I suspect it would be easy for BT to say it's my problem and
> who am I to argue...
>
> As it happens a branch of a tree is now interfering with the overhead wires
> across the road from my house, it may or may not be a problem it has been
> very windy here, but the phone is fine.
> If I 'summon' a BT / Openreach (?) engineer to deal with that, will he be
> capable and willing to check the broadband side of things ? I know there are
> at least two (maybe even five) spare lines / circuits terminating in the
> shared drive, and I would hope that one of them might be better then my
> existing line which has had broadband problems before. Are all BT /
> Openreach engineers broadband trained ?
> BTW my phone line is with Toucan (yes, I know, but who could have guessed it
> will be taken over by Tiscali).
> Thanks, regards,
> Martin
>
>
This does sound like a serious and immeduaite line problem. Either
inside or outside.

The ususal way to proceed is to temporarily disconnect everything except
ADSL from the phoneline and try that first.. If that sorts it, its
likely to be something inside your house, and BT won't want to know till
you HAVE tried that,.

The second thing is to see if the phone line when you make a call is
audibly noisy. It should be rock solid., If it is crackling, or faint,
phone up BT and report and ORDINARY line fault and get them to do a
remote test.

Finally, if youu can get a dump of the ADSL stats, post em up here.

Maye be something to be determined from them.

Kraftee

Martin² wrote:
> Hi,
> over the last 6 weeks or so I am having frequent interminent synch
> trouble with my broadband, the ISP says that BT reports nothing
> wrong with the line (even though at times it synchs at 250kbps
> instead of the usual 2Mbps, profile down to 135kbps, used to be
> 1500kbps, actual download by BT speed test 117Kbps !)
> and that I would have to pay extortionate £170 if they send out an
> BT engineer !
> I haven't got a NTE5, just a brown bakelite connection box, and the
> internal wiring is bit of a mess (previous owner/s), but I have
> connected the router (and nothing else) at the connection box and
> it didn't make any difference. Nevertheless I suspect it would be
> easy for BT to say it's my problem and who am I to argue...
>
> As it happens a branch of a tree is now interfering with the
> overhead wires across the road from my house, it may or may not be
> a problem it has been very windy here, but the phone is fine.
> If I 'summon' a BT / Openreach (?) engineer to deal with that, will
> he be capable and willing to check the broadband side of things ? I
> know there are at least two (maybe even five) spare lines /
> circuits terminating in the shared drive, and I would hope that one
> of them might be better then my existing line which has had
> broadband problems before. Are all BT / Openreach engineers
> broadband trained ? BTW my phone line is with Toucan (yes, I know,
> but who could have
> guessed it will be taken over by Tiscali).
> Thanks, regards,
> Martin

If you report a fault to Openreach all they will do is check the
analogue side of things & if all is testing ok.......you get charged,
simple as that. I'm not aware of any leeway about changing internal
cables, but then again I've been out of the field for just over a
month but I doubt of much has happened. As for the branches of a tree
affecting your O/H cable...you would hear if it is doing anything more
than just touching as the branch would be puting an earth on the line.

To your last question, in my part of the world it's one DSL trained
angineer to 10 CAL/Multi skilled engineers & even if they were they
may not be inclined to test the broadband due to the many constraints
they have put upon them nowadays...

Kraftee

Martin² wrote:
> Hi,
> over the last 6 weeks or so I am having frequent interminent synch
> trouble with my broadband, the ISP says that BT reports nothing
> wrong with the line (even though at times it synchs at 250kbps
> instead of the usual 2Mbps, profile down to 135kbps, used to be
> 1500kbps, actual download by BT speed test 117Kbps !)
> and that I would have to pay extortionate £170 if they send out an
> BT engineer !
> I haven't got a NTE5, just a brown bakelite connection box, and the
> internal wiring is bit of a mess (previous owner/s), but I have
> connected the router (and nothing else) at the connection box and
> it didn't make any difference. Nevertheless I suspect it would be
> easy for BT to say it's my problem and who am I to argue...
>
> As it happens a branch of a tree is now interfering with the
> overhead wires across the road from my house, it may or may not be
> a problem it has been very windy here, but the phone is fine.
> If I 'summon' a BT / Openreach (?) engineer to deal with that, will
> he be capable and willing to check the broadband side of things ? I
> know there are at least two (maybe even five) spare lines /
> circuits terminating in the shared drive, and I would hope that one
> of them might be better then my existing line which has had
> broadband problems before. Are all BT / Openreach engineers
> broadband trained ? BTW my phone line is with Toucan (yes, I know,
> but who could have
> guessed it will be taken over by Tiscali).
> Thanks, regards,
> Martin

If you report a fault to Openreach all they will do is check the
analogue side of things & if all is testing ok.......you get charged,
simple as that. I'm not aware of any leeway about changing internal
cables, but then again I've been out of the field for just over a
month but I doubt of much has happened. As for the branches of a tree
affecting your O/H cable...you would hear if it is doing anything more
than just touching as the branch would be puting an earth on the line.

To your last question, in my part of the world it's one DSL trained
angineer to 10 CAL/Multi skilled engineers & even if they were they
may not be inclined to test the broadband due to the many constraints
they have put upon them nowadays...

Martin²

Nat Philosopher:
>Finally, if youu can get a dump of the ADSL stats, post em up here.

Although I am stuck on min 15dB SNR (how do I get rid of that ?), the router
starts at ~1500kbps but regularly retrains at lower and lower rate and will
end up at 250kbps unless it is rebooted.
The BRAS profile has dropped again to 750kbps and actual download speeds are
~450Kbps.
I think the large No. of 'Loss of Margin' failures is the significant factor
here.
The last No. in the table is clearly rubbish as the router has only been on
for ~47hrs !
Regards,
Martin

Collected for 1 day 22:52:21
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time
Since Last Event
ATM Cell Header Errors: 22185 8465 5 0:02:44

ATM Loss of Cell Delineation: 0 0 0 0:00:00

DSL Link Retrains: 9 4 0 1:01:18

DSL Training Errors: 2 2 0 1:10:35

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 7 2 0 1:10:54

DSL Loss of Signal Failures: 7 2 0 1:10:54

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 204 47 0 1:10:54

DSL Cumulative Errored Seconds: 1402 589 4 0:02:44

DSL Severely Errored Seconds: 377 149 0 1:10:54

DSL Corrected Blocks: 33053 12518 15 0:02:53

DSL Uncorrected Blocks: 22430 8599 5 0:02:44

ISP Connection Establishment: 6 6 6 121:51:28

The Natural Philosopher

Martin² wrote:
> Nat Philosopher:
>> Finally, if youu can get a dump of the ADSL stats, post em up here.
>
> Although I am stuck on min 15dB SNR (how do I get rid of that ?), the router
> starts at ~1500kbps but regularly retrains at lower and lower rate and will
> end up at 250kbps unless it is rebooted.

Oh. you have a seriouus line problem.

BT have pushed the SNR all the way to try and get stability.

Fix the line problem then ask BT (via ISP if not BT) to reset the noise
margin.


> The BRAS profile has dropped again to 750kbps and actual download speeds are
> ~450Kbps.
> I think the large No. of 'Loss of Margin' failures is the significant factor
> here.

no, that is not the cause, its a symptom of you connecting at crap speeds.

Take everything off the phone socket - all phones and filters and plug
the DSL straight in. If you can remove teh faceplate and plug in behind..

If that doesn't make life wonderful, get BT to fix the line.




> The last No. in the table is clearly rubbish as the router has only been on
> for ~47hrs !
> Regards,
> Martin
>
> Collected for 1 day 22:52:21
> Since Reset Current 24-Hour Interval Current 15-Minute Interval Time
> Since Last Event
> ATM Cell Header Errors: 22185 8465 5 0:02:44
>
> ATM Loss of Cell Delineation: 0 0 0 0:00:00
>
> DSL Link Retrains: 9 4 0 1:01:18
>
> DSL Training Errors: 2 2 0 1:10:35
>
> DSL Training Timeouts: 0 0 0 0:00:00
>
> DSL Loss of Framing Failures: 7 2 0 1:10:54
>
> DSL Loss of Signal Failures: 7 2 0 1:10:54
>
> DSL Loss of Power Failures: 0 0 0 0:00:00
>
> DSL Loss of Margin Failures: 204 47 0 1:10:54
>
> DSL Cumulative Errored Seconds: 1402 589 4 0:02:44
>
> DSL Severely Errored Seconds: 377 149 0 1:10:54
>
> DSL Corrected Blocks: 33053 12518 15 0:02:53
>
> DSL Uncorrected Blocks: 22430 8599 5 0:02:44
>
> ISP Connection Establishment: 6 6 6 121:51:28
>
>
>
>
>
>

Martin²

Nat Philosopher:
>Finally, if youu can get a dump of the ADSL stats, post em up here.

Although I am stuck on min 15dB SNR (how do I get rid of that ?), the router
starts at ~1500kbps but regularly retrains at lower and lower rate and will
end up at 250kbps unless it is rebooted.
The BRAS profile has dropped again to 750kbps and actual download speeds are
~450Kbps.
I think the large No. of 'Loss of Margin' failures is the significant factor
here.
The last No. in the table is clearly rubbish as the router has only been on
for ~47hrs !
Regards,
Martin

Collected for 1 day 22:52:21
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time
Since Last Event
ATM Cell Header Errors: 22185 8465 5 0:02:44

ATM Loss of Cell Delineation: 0 0 0 0:00:00

DSL Link Retrains: 9 4 0 1:01:18

DSL Training Errors: 2 2 0 1:10:35

DSL Training Timeouts: 0 0 0 0:00:00

DSL Loss of Framing Failures: 7 2 0 1:10:54

DSL Loss of Signal Failures: 7 2 0 1:10:54

DSL Loss of Power Failures: 0 0 0 0:00:00

DSL Loss of Margin Failures: 204 47 0 1:10:54

DSL Cumulative Errored Seconds: 1402 589 4 0:02:44

DSL Severely Errored Seconds: 377 149 0 1:10:54

DSL Corrected Blocks: 33053 12518 15 0:02:53

DSL Uncorrected Blocks: 22430 8599 5 0:02:44

ISP Connection Establishment: 6 6 6 121:51:28

The Natural Philosopher

Martin² wrote:
> Nat Philosopher:
>> Finally, if youu can get a dump of the ADSL stats, post em up here.
>
> Although I am stuck on min 15dB SNR (how do I get rid of that ?), the router
> starts at ~1500kbps but regularly retrains at lower and lower rate and will
> end up at 250kbps unless it is rebooted.

Oh. you have a seriouus line problem.

BT have pushed the SNR all the way to try and get stability.

Fix the line problem then ask BT (via ISP if not BT) to reset the noise
margin.


> The BRAS profile has dropped again to 750kbps and actual download speeds are
> ~450Kbps.
> I think the large No. of 'Loss of Margin' failures is the significant factor
> here.

no, that is not the cause, its a symptom of you connecting at crap speeds.

Take everything off the phone socket - all phones and filters and plug
the DSL straight in. If you can remove teh faceplate and plug in behind..

If that doesn't make life wonderful, get BT to fix the line.




> The last No. in the table is clearly rubbish as the router has only been on
> for ~47hrs !
> Regards,
> Martin
>
> Collected for 1 day 22:52:21
> Since Reset Current 24-Hour Interval Current 15-Minute Interval Time
> Since Last Event
> ATM Cell Header Errors: 22185 8465 5 0:02:44
>
> ATM Loss of Cell Delineation: 0 0 0 0:00:00
>
> DSL Link Retrains: 9 4 0 1:01:18
>
> DSL Training Errors: 2 2 0 1:10:35
>
> DSL Training Timeouts: 0 0 0 0:00:00
>
> DSL Loss of Framing Failures: 7 2 0 1:10:54
>
> DSL Loss of Signal Failures: 7 2 0 1:10:54
>
> DSL Loss of Power Failures: 0 0 0 0:00:00
>
> DSL Loss of Margin Failures: 204 47 0 1:10:54
>
> DSL Cumulative Errored Seconds: 1402 589 4 0:02:44
>
> DSL Severely Errored Seconds: 377 149 0 1:10:54
>
> DSL Corrected Blocks: 33053 12518 15 0:02:53
>
> DSL Uncorrected Blocks: 22430 8599 5 0:02:44
>
> ISP Connection Establishment: 6 6 6 121:51:28
>
>
>
>
>
>

The Natural Philosopher

Martin² wrote:
> Hi,
> over the last 6 weeks or so I am having frequent interminent synch trouble
> with my broadband, the ISP says that BT reports nothing wrong with the line
> (even though at times it synchs at 250kbps instead of the usual 2Mbps,
> profile down to 135kbps, used to be 1500kbps, actual download by BT speed
> test 117Kbps !)
> and that I would have to pay extortionate £170 if they send out an BT
> engineer !
> I haven't got a NTE5, just a brown bakelite connection box, and the internal
> wiring is bit of a mess (previous owner/s), but I have connected the router
> (and nothing else) at the connection box and it didn't make any difference.
> Nevertheless I suspect it would be easy for BT to say it's my problem and
> who am I to argue...
>
> As it happens a branch of a tree is now interfering with the overhead wires
> across the road from my house, it may or may not be a problem it has been
> very windy here, but the phone is fine.
> If I 'summon' a BT / Openreach (?) engineer to deal with that, will he be
> capable and willing to check the broadband side of things ? I know there are
> at least two (maybe even five) spare lines / circuits terminating in the
> shared drive, and I would hope that one of them might be better then my
> existing line which has had broadband problems before. Are all BT /
> Openreach engineers broadband trained ?
> BTW my phone line is with Toucan (yes, I know, but who could have guessed it
> will be taken over by Tiscali).
> Thanks, regards,
> Martin
>
>
This does sound like a serious and immeduaite line problem. Either
inside or outside.

The ususal way to proceed is to temporarily disconnect everything except
ADSL from the phoneline and try that first.. If that sorts it, its
likely to be something inside your house, and BT won't want to know till
you HAVE tried that,.

The second thing is to see if the phone line when you make a call is
audibly noisy. It should be rock solid., If it is crackling, or faint,
phone up BT and report and ORDINARY line fault and get them to do a
remote test.

Finally, if youu can get a dump of the ADSL stats, post em up here.

Maye be something to be determined from them.