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xpuser

<> wrote in message
news:...
> On Wed, 5 Dec 2007 10:46:52 -0000, "xpuser" <> wrote:
>
>
>> Some of you may argue that you are locked into a 12
>>month contract, but if the service really is that bad, then VM are not
>>holding up their side of the contract, so you can still leave, they are
>>the
>>ones that have broken the contract.
> I am afraid that they are holding up their side of the contract if the
> complaint is about speed received all VM will do in that instance is
> take a large piece of paper out of the drawer with the two little
> words in big print written on it and throw it in your face the words
> being "UP TO"
> All day yesterday every time I checked speed I was getting I never
> topped more than 7Mb and I am on a 20 Mb service ! I am not going to
> brake the contract and leave but just cut back to 2Mb then come next
> June take great pleasure in telling them what to do with their
> service.

fair point, but still after the 12 months are up, you will leave. I am sure
other customers are going to do the same. Surely VM are taking note of the
customer churn, so are doing something about it. If they are not concerned,
then it can only be a small number of people leaving. Surely if the service
was as bad a some people make out, people would be leaving in droves. The
counter argument would be if the service was as good as other people are
making out, then they would have people joining in droves as well.

The thing is, as with all ISPs, some people will get an excellent service,
some will get dire service. The bit an ISP can control fairly easily and
cheaply is the customer service side. This for the two ISPs I have used
over the last 8 odd years (NTL and SKY), is shocking. The only grace with
sky, is they get my bill correct..this seemed to hard a task for NTL.

mymail@hotmail.com

On Wed, 5 Dec 2007 13:10:40 -0000, "xpuser" <> wrote:



> The bit an ISP can control fairly easily and
>cheaply is the customer service side. This for the two ISPs I have used
>over the last 8 odd years (NTL and SKY), is shocking. The only grace with
>sky, is they get my bill correct..this seemed to hard a task for NTL.

I have never had a wrong bill from TW but customer service side of
things is shocking and speed is terrible so I am going to drop down to
2 Mb and wait until next June has I have said .

xpuser

<> wrote in message
news:...
> On Wed, 5 Dec 2007 10:46:52 -0000, "xpuser" <> wrote:
>
>
>> Some of you may argue that you are locked into a 12
>>month contract, but if the service really is that bad, then VM are not
>>holding up their side of the contract, so you can still leave, they are
>>the
>>ones that have broken the contract.
> I am afraid that they are holding up their side of the contract if the
> complaint is about speed received all VM will do in that instance is
> take a large piece of paper out of the drawer with the two little
> words in big print written on it and throw it in your face the words
> being "UP TO"
> All day yesterday every time I checked speed I was getting I never
> topped more than 7Mb and I am on a 20 Mb service ! I am not going to
> brake the contract and leave but just cut back to 2Mb then come next
> June take great pleasure in telling them what to do with their
> service.

fair point, but still after the 12 months are up, you will leave. I am sure
other customers are going to do the same. Surely VM are taking note of the
customer churn, so are doing something about it. If they are not concerned,
then it can only be a small number of people leaving. Surely if the service
was as bad a some people make out, people would be leaving in droves. The
counter argument would be if the service was as good as other people are
making out, then they would have people joining in droves as well.

The thing is, as with all ISPs, some people will get an excellent service,
some will get dire service. The bit an ISP can control fairly easily and
cheaply is the customer service side. This for the two ISPs I have used
over the last 8 odd years (NTL and SKY), is shocking. The only grace with
sky, is they get my bill correct..this seemed to hard a task for NTL.

mymail@hotmail.com

On Wed, 5 Dec 2007 13:10:40 -0000, "xpuser" <> wrote:



> The bit an ISP can control fairly easily and
>cheaply is the customer service side. This for the two ISPs I have used
>over the last 8 odd years (NTL and SKY), is shocking. The only grace with
>sky, is they get my bill correct..this seemed to hard a task for NTL.

I have never had a wrong bill from TW but customer service side of
things is shocking and speed is terrible so I am going to drop down to
2 Mb and wait until next June has I have said .

Mark McIntyre

wrote:

> No it's not people have a right to find fault with VM

No they don't. Nobody has a *right* to find fault with anyone or
anything. What a pathetic remark.

> as VM get worse with every day that passes

In your opion, in your experience. Neither of which are universally
borne out.

And before you say it, no. And I'm sure people wonder whether you have
any undeclared affiliations yourself.

Mark McIntyre

{{{{{Welcome}}}}} wrote:

> Is there nothing about VM you won't defend, no matter how stupid or
> wrong it is.

For strict reference, carl DID NOT DEFEND VM. Naturally however, the
anti-VM brigade can't bear to have one of their own contradicted or
proven wrong.

> Your VM FanBoy antics are pathetic really!

And you anti-VM fanboys are somehow better?

Silly prat.

Mark McIntyre

xpuser wrote:
>
> fair point, but still after the 12 months are up, you will leave.

AFAIK mymail is well outside his contract. He could leave anytime.

>Surely VM are taking
> note of the customer churn, so are doing something about it.

Depends on the numbers I guess. Churn of service abusers, serial whiners
and general nuisances is typically not an issue for companies tho!

> Surely if the service was as bad a some people make out,
> people would be leaving in droves. The counter argument would be if the
> service was as good as other people are making out, then they would have
> people joining in droves as well.

Both arguments are valid. Since neither thing is happening, one has to
assume the service is merely ok - or that choice is so large and the
market so saturated that people really don't care that much.

Mark McIntyre

wrote:

> No it's not people have a right to find fault with VM

No they don't. Nobody has a *right* to find fault with anyone or
anything. What a pathetic remark.

> as VM get worse with every day that passes

In your opion, in your experience. Neither of which are universally
borne out.

And before you say it, no. And I'm sure people wonder whether you have
any undeclared affiliations yourself.

Mark McIntyre

{{{{{Welcome}}}}} wrote:

> Is there nothing about VM you won't defend, no matter how stupid or
> wrong it is.

For strict reference, carl DID NOT DEFEND VM. Naturally however, the
anti-VM brigade can't bear to have one of their own contradicted or
proven wrong.

> Your VM FanBoy antics are pathetic really!

And you anti-VM fanboys are somehow better?

Silly prat.

Mark McIntyre

xpuser wrote:
>
> fair point, but still after the 12 months are up, you will leave.

AFAIK mymail is well outside his contract. He could leave anytime.

>Surely VM are taking
> note of the customer churn, so are doing something about it.

Depends on the numbers I guess. Churn of service abusers, serial whiners
and general nuisances is typically not an issue for companies tho!

> Surely if the service was as bad a some people make out,
> people would be leaving in droves. The counter argument would be if the
> service was as good as other people are making out, then they would have
> people joining in droves as well.

Both arguments are valid. Since neither thing is happening, one has to
assume the service is merely ok - or that choice is so large and the
market so saturated that people really don't care that much.