Tiscali #1, Virgin #2 for customer satisfaction

Gonz

"Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote in message
news:47593C02.7B67ED13@hotmail.com...
>
>
> Carl Waring wrote:
>
>> Full results here:
>> http://www.jdpower.com/telecom/ratin...ovider-ratings
>
> Those are US ratings you nitwit.

A true plonker.

Nigel Cliffe

naza wrote:
>> Technical newsgroup participants are mostly "expert" level internet
>> users with an interest in technology, a small niche of less than 10%
>> of the total customer base (arguably less than 2%).
>
> True, Most people on newsgroups normally do have a lot of knowledge or
> at least above the normal user. They also probally know about stuff
> like thier speeds and actually care about what they are paying for.
> You are right in saying that broadband is cheap in the UK, compared to
> some countries but we are coming close to the limits of ADSL
> broadband, by the end of BT's 21CN network all exchanges will be
> running ADSL2+ and then it really is the end for Internet over copper
> phone lines unless a new technology is developed.
> Its quite unblieveable that a 0.0145% sample can reflect a clear image
> of what customer service is like. Probally good to hear from one of
> the people that did the survey, might be a bit a little hard, 1 in
> every 6875 people took the survey, not sure how many view this group
> though.

Statistically, I would expect none of the regulars in this group would have
been sampled.
There are far fewer than 100 regular participants, and many are not on
mass-market ISPs.


Its the same as "were you or your mates rung up by the opinion poll company
which says the Tory's/Labour have a 15 point lead", the answer is almost
always "no", though their sampling is quite accurate provided you take into
account the error bars (which any reputable market researcher would
provide).




- Nigel


--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

Eeyore

Gonz wrote:

> "Gizmo." <Nothome@right.now> wrote
> > "Ali" <me@privacy.net> wrote
> >
> >> It was Virgin ADSL.
> >>
> >> I would prefer to keep my new/old ISP anonymous,
> >
> > Lol !
> >
> > inetnum: 81.178.64.0 - 81.178.127.255
> > netname: PIPEX-DSL-DYNAMIC
> > descr: ADSL Dynamic ....
> >
> > etc etc etc
>
> Everyone, meet Gizmo...
> Smart arse who likes to think he impresses people.

Plus I'd alreasdy answered the question 14 hours before he did.

Graham

Carl Waring

Eeyore wrote:
> Carl Waring wrote:
>
>> "Gonz" <T o p @ S e c r e t . c o m> wrote in message
>>> "Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote
>>>> Carl Waring wrote:
>>>>
>>>>> Full results here:
>>>>> http://www.jdpower.com/telecom/ratin...ovider-ratings
>>>>
>>>> Those are US ratings you nitwit.
>>>
>>> A true plonker.
>>
>> I guess you missed my 'correction' post, made about ten minutes
>> after the original
>
> A better idea would have been to check your 'sources' before quoting
> them !
>
> IDIOT !
>
> Graham

The /source/ was correct; the actual JD Power Website. It was even the
correct /type/ of survey; ie high speed internet providers. It was simply
the US Survey and not the UK one.

Like you never make any mistakes :-/

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
http://www.elfyourself.com/?id=1166929362

Eeyore

Daffy Duck wrote:

> This from someone who asked how i knew his 334ms ping was from a UK
> server,here's the link you posted
> http://www.speedtest.net/result/208205290.png

I think there's something broken at speedtest.net.

http://www.speedtest.net/result/209853252.png

Much as I'd love to believe I've got 43,958 kbps ! However the ping looks more believable
this time even if still a little slow.

Graham

Ali

If it wasn't such a mockery, it would be laughable! From a different source,
I would think that it was a joke.

Really. I have just changed back to my previous ISP, after leaving them to
go to Virgin. After 2 days with Virgin I was out of there (although I ended
up using Virgin for about a month). Virgins broadband service was
absolutely abysmal, and I noticed it immediately. Dealing with the company
was the same.

I have been back with my old ISP for 24Hrs now and am loving it. I really
am. Believe me, I don't want much from an ISP, but I am so happy to be back
with my old ISP.

JD power survey?!? I think that OFCOM statistics would be more accurate, as
it's obvious that the J D Power survey doesn't mean anything (nothing new
there then).

I have never experienced such crap service I had with Virgin Media, since
Screaming.net. They went under, and I really hope that Virgin Broadband
follows suit, because their service abysmal. For anyone who experienced the
same as I did, you wouldn't buy anything from Virgin again. It has put me
off for life.

Sorry for the depressing post, but I feel better now for getting that off my
chest! ;-)



"alexd" <troffasky@hotmail.com> wrote in message
news:4743567.nuAMWRJ6Bd@ale.cx...
> http://www.theregister.co.uk/2007/12...cali_jd_power/
>
> Can you say "not statistically significant"?
>
> --
> <http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
> 17:07:59 up 25 days, 5:47, 2 users, load average: 0.20, 0.12, 0.09
> Convergence, n: The act of using separate DSL circuits for voice and data
>

Paul

On Thu, 6 Dec 2007 21:06:10 -0000, "Ali" <me@privacy.net> wrote:

>Sorry for the depressing post, but I feel better now for getting that off my
>chest! ;-)

......and which ISP are you now with?

Carl Waring

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:1ic6j.4159$HW.2453@fe103.usenetserver.com...
>
> "Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote in message
> news:47593C02.7B67ED13@hotmail.com...
>>
>>
>> Carl Waring wrote:
>>
>>> Full results here:
>>> http://www.jdpower.com/telecom/ratin...ovider-ratings
>>
>> Those are US ratings you nitwit.
>
> A true plonker.

I guess you missed my 'correction' post, made about ten minutes after the
original

Message-ID: <SZ86j.3281$745.2039@newsfe1-win.ntli.net>
(Sorry. That was supposed to link to the actual message, but it obviously
didn't! Don't know how to do that, then ;-)

Nice try though!


--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
http://www.elfyourself.com/?id=1166929362

max

"Paul" <noname@noaddy.co.uk> wrote in message
news:1nqgl39e3sdjlmp5hq8mlfimj9j4r7v0t6@4ax.com
> On Thu, 6 Dec 2007 21:06:10 -0000, "Ali" <me@privacy.net> wrote:
>
>> Sorry for the depressing post, but I feel better now for getting
>> that off my chest! ;-)
>
> .....and which ISP are you now with?

and was it Virgin ADSL or Cable?

Daffy Duck

On Fri, 07 Dec 2007 20:19:50 +0000, Eeyore wrote:

> Daffy Duck wrote:
>
>> This from someone who asked how i knew his 334ms ping was from a UK
>> server,here's the link you posted
>> http://www.speedtest.net/result/208205290.png
>
> I think there's something broken at speedtest.net.
>
> http://www.speedtest.net/result/209853252.png
>
> Much as I'd love to believe I've got 43,958 kbps ! However the ping looks more believable
> this time even if still a little slow.
>
> Graham

That shows how unreliable web based speedtests are....something i've said
all along.
Still doesn't answer the other points i made either does it....why did you
have to ask how i knew it was a UK server,why did you have to ask where i
live when the area and UBR is easy to find out from my IP,what on Earth
makes you think that because you can't get your full speed from Astraweb i
can't?.
None of the above reflect well on either your intelligence or knowledge yet
you call other people idiots.