Anyone use Be broadband?

bornfree

I am thinking about moving to them when my contract is up... if you
use them could you share your opinion on the service (and the tech
support)?

Joe@bethere.co.uk

On Sat, 8 Dec 2007 13:11:05 -0800 (PST), bornfree
<justyouandme@xemaps.com> wrote:

>I am thinking about moving to them when my contract is up... if you
>use them could you share your opinion on the service (and the tech
>support)?
Only activated yesterday the BEbox is rubbish followed the install
instructions to the letter but no way would it connect to the net so
installed the Linksys adsl modem rooter that I have which is ADSL2
compatible . Speed was abysmal less than 10Mb and that is with the PRO
service which is supposed to deliver 24Mb but in essence but for most
subscribers is only delivering a 15 to 20 Mb speed which is ok but I
am not getting it . Many people in the BE forum are recommending the
NETGEAR DG834N RANGEMAX NEXT 270MBPS MODEM ROUTER
selling at PC World for 88.00 should be 130.00 so went and bought one
speed no different no problem it can go back tomorrow ).
The other problem being is that BE do not support any other Modems
except the one supplied and along with this is the fact that although
support and other department calls are free 0808 numbers you need to
wait for many minutes for someone to answer your call and it can take
up to 90 minutes someone reported in the forum this evening !.
Before taking the Netgear back I am going to have another go with the
BE box and se what happens .

Joe@bethere.co.uk

On Sat, 8 Dec 2007 13:11:05 -0800 (PST), bornfree
<justyouandme@xemaps.com> wrote:

>I am thinking about moving to them when my contract is up... if you
>use them could you share your opinion on the service (and the tech
>support)?
Only activated yesterday the BEbox is rubbish followed the install
instructions to the letter but no way would it connect to the net so
installed the Linksys adsl modem rooter that I have which is ADSL2
compatible . Speed was abysmal less than 10Mb and that is with the PRO
service which is supposed to deliver 24Mb but in essence but for most
subscribers is only delivering a 15 to 20 Mb speed which is ok but I
am not getting it . Many people in the BE forum are recommending the
NETGEAR DG834N RANGEMAX NEXT 270MBPS MODEM ROUTER
selling at PC World for 88.00 should be 130.00 so went and bought one
speed no different no problem it can go back tomorrow ).
The other problem being is that BE do not support any other Modems
except the one supplied and along with this is the fact that although
support and other department calls are free 0808 numbers you need to
wait for many minutes for someone to answer your call and it can take
up to 90 minutes someone reported in the forum this evening !.
Before taking the Netgear back I am going to have another go with the
BE box and se what happens .

John

<Joe@bethere.co.uk> wrote in message
newsv7ml3taem34g2qaefcjvk3hvjot19mbmc@4ax.com...
> On Sat, 8 Dec 2007 13:11:05 -0800 (PST), bornfree
> <justyouandme@xemaps.com> wrote:
>
>>I am thinking about moving to them when my contract is up... if you
>>use them could you share your opinion on the service (and the tech
>>support)?
> Only activated yesterday the BEbox is rubbish

Tell us more as I was going to change over to them.

>followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb but in essence but for most
> subscribers is only delivering a 15 to 20 Mb speed which is ok but I
> am not getting it .

It depends on the quality of your phone line and the distance from the
exchange. 15 to 20Mbps on a standard phone line is very good. It's just
about pushing it to the limit.


>Many people in the BE forum are recommending the
> NETGEAR DG834N RANGEMAX NEXT 270MBPS MODEM ROUTER
> selling at PC World for 88.00 should be 130.00 so went and bought one
> speed no different no problem it can go back tomorrow ).

That shows they don't have much of a clue then. Some people will only
recommend a product they have been able to set up - just so they can copy
the procedure for others and make it look like they know what they're
talking about. Ask them any questions and they usually come to a newsgroup
for the answer! ANY router or modem capable of ADSL2 will work with BE so
long as you know how to set it up and follow the instructions correctly.
Rangemax only refers to the speed at which the router will shift data. A
54M one is more than sifficient unless you have two or three computers all
transfering data at the same time via the router. You will be lucky if PC
World take it back as it isn't faulty - you have just followed very bad
advice from people that don't have a clue. Either that or you have also
misread their replies!



> The other problem being is that BE do not support any other Modems
> except the one supplied

That is to keep it simple, so that they can help people without any
knowledge of computers to get up and running by giving the exact settings
out. Maybe you should give them a call before listening to people on a
forum that have already given you incorrect and bad advice.


>and along with this is the fact that although
> support and other department calls are free 0808 numbers you need to
> wait for many minutes for someone to answer your call and it can take
> up to 90 minutes someone reported in the forum this evening !.

Oh not again, stop quoting the bad advice from others. Phone them and let
the company help you sort out your misunderstanding of how ADSL2 works via
your phone line and get it working for you.
You obviously don't know what happens in the first week of being connected ?
Go and ask the forum if you must, but your maximum speed will be worked out
during a training period. You would be advised if you called the company.

> Before taking the Netgear back I am going to have another go with the
> BE box and se what happens .
>

If you don't know what to do and don't want to follow bad advice from a
forum, PHONE BE. They will talk you through it all and get it working.
Then learn to ignore silly forums.

Eeyore

wrote:

> bornfree <> wrote:
>
> >I am thinking about moving to them when my contract is up... if you
> >use them could you share your opinion on the service (and the tech
> >support)?
> Only activated yesterday the BEbox is rubbish followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb

NO.

The speed you actually get is very dependent on your line length and
performance. When I talked to Be, they were able to give an estimate of
how fast it would work for me based on my postcode and estimated 14 Mbps,
even though I get a full 8 meg connection with 'ordinary' ADSL. Did you
ask them this question ? I can only assume not.

To be honest, your post suggests that you're not very technically wised up
so I suggest you calm down and take things slowly step by step.

Graham

John

<Joe@bethere.co.uk> wrote in message
newsv7ml3taem34g2qaefcjvk3hvjot19mbmc@4ax.com...
> On Sat, 8 Dec 2007 13:11:05 -0800 (PST), bornfree
> <justyouandme@xemaps.com> wrote:
>
>>I am thinking about moving to them when my contract is up... if you
>>use them could you share your opinion on the service (and the tech
>>support)?
> Only activated yesterday the BEbox is rubbish

Tell us more as I was going to change over to them.

>followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb but in essence but for most
> subscribers is only delivering a 15 to 20 Mb speed which is ok but I
> am not getting it .

It depends on the quality of your phone line and the distance from the
exchange. 15 to 20Mbps on a standard phone line is very good. It's just
about pushing it to the limit.


>Many people in the BE forum are recommending the
> NETGEAR DG834N RANGEMAX NEXT 270MBPS MODEM ROUTER
> selling at PC World for 88.00 should be 130.00 so went and bought one
> speed no different no problem it can go back tomorrow ).

That shows they don't have much of a clue then. Some people will only
recommend a product they have been able to set up - just so they can copy
the procedure for others and make it look like they know what they're
talking about. Ask them any questions and they usually come to a newsgroup
for the answer! ANY router or modem capable of ADSL2 will work with BE so
long as you know how to set it up and follow the instructions correctly.
Rangemax only refers to the speed at which the router will shift data. A
54M one is more than sifficient unless you have two or three computers all
transfering data at the same time via the router. You will be lucky if PC
World take it back as it isn't faulty - you have just followed very bad
advice from people that don't have a clue. Either that or you have also
misread their replies!



> The other problem being is that BE do not support any other Modems
> except the one supplied

That is to keep it simple, so that they can help people without any
knowledge of computers to get up and running by giving the exact settings
out. Maybe you should give them a call before listening to people on a
forum that have already given you incorrect and bad advice.


>and along with this is the fact that although
> support and other department calls are free 0808 numbers you need to
> wait for many minutes for someone to answer your call and it can take
> up to 90 minutes someone reported in the forum this evening !.

Oh not again, stop quoting the bad advice from others. Phone them and let
the company help you sort out your misunderstanding of how ADSL2 works via
your phone line and get it working for you.
You obviously don't know what happens in the first week of being connected ?
Go and ask the forum if you must, but your maximum speed will be worked out
during a training period. You would be advised if you called the company.

> Before taking the Netgear back I am going to have another go with the
> BE box and se what happens .
>

If you don't know what to do and don't want to follow bad advice from a
forum, PHONE BE. They will talk you through it all and get it working.
Then learn to ignore silly forums.

Eeyore

wrote:

> bornfree <> wrote:
>
> >I am thinking about moving to them when my contract is up... if you
> >use them could you share your opinion on the service (and the tech
> >support)?
> Only activated yesterday the BEbox is rubbish followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb

NO.

The speed you actually get is very dependent on your line length and
performance. When I talked to Be, they were able to give an estimate of
how fast it would work for me based on my postcode and estimated 14 Mbps,
even though I get a full 8 meg connection with 'ordinary' ADSL. Did you
ask them this question ? I can only assume not.

To be honest, your post suggests that you're not very technically wised up
so I suggest you calm down and take things slowly step by step.

Graham

John

<Joe@bethere.co.uk> wrote in message
newsv7ml3taem34g2qaefcjvk3hvjot19mbmc@4ax.com...
> On Sat, 8 Dec 2007 13:11:05 -0800 (PST), bornfree
> <justyouandme@xemaps.com> wrote:
>
>>I am thinking about moving to them when my contract is up... if you
>>use them could you share your opinion on the service (and the tech
>>support)?
> Only activated yesterday the BEbox is rubbish

Tell us more as I was going to change over to them.

>followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb but in essence but for most
> subscribers is only delivering a 15 to 20 Mb speed which is ok but I
> am not getting it .

It depends on the quality of your phone line and the distance from the
exchange. 15 to 20Mbps on a standard phone line is very good. It's just
about pushing it to the limit.


>Many people in the BE forum are recommending the
> NETGEAR DG834N RANGEMAX NEXT 270MBPS MODEM ROUTER
> selling at PC World for 88.00 should be 130.00 so went and bought one
> speed no different no problem it can go back tomorrow ).

That shows they don't have much of a clue then. Some people will only
recommend a product they have been able to set up - just so they can copy
the procedure for others and make it look like they know what they're
talking about. Ask them any questions and they usually come to a newsgroup
for the answer! ANY router or modem capable of ADSL2 will work with BE so
long as you know how to set it up and follow the instructions correctly.
Rangemax only refers to the speed at which the router will shift data. A
54M one is more than sifficient unless you have two or three computers all
transfering data at the same time via the router. You will be lucky if PC
World take it back as it isn't faulty - you have just followed very bad
advice from people that don't have a clue. Either that or you have also
misread their replies!



> The other problem being is that BE do not support any other Modems
> except the one supplied

That is to keep it simple, so that they can help people without any
knowledge of computers to get up and running by giving the exact settings
out. Maybe you should give them a call before listening to people on a
forum that have already given you incorrect and bad advice.


>and along with this is the fact that although
> support and other department calls are free 0808 numbers you need to
> wait for many minutes for someone to answer your call and it can take
> up to 90 minutes someone reported in the forum this evening !.

Oh not again, stop quoting the bad advice from others. Phone them and let
the company help you sort out your misunderstanding of how ADSL2 works via
your phone line and get it working for you.
You obviously don't know what happens in the first week of being connected ?
Go and ask the forum if you must, but your maximum speed will be worked out
during a training period. You would be advised if you called the company.

> Before taking the Netgear back I am going to have another go with the
> BE box and se what happens .
>

If you don't know what to do and don't want to follow bad advice from a
forum, PHONE BE. They will talk you through it all and get it working.
Then learn to ignore silly forums.

Eeyore

wrote:

> bornfree <> wrote:
>
> >I am thinking about moving to them when my contract is up... if you
> >use them could you share your opinion on the service (and the tech
> >support)?
> Only activated yesterday the BEbox is rubbish followed the install
> instructions to the letter but no way would it connect to the net so
> installed the Linksys adsl modem rooter that I have which is ADSL2
> compatible . Speed was abysmal less than 10Mb and that is with the PRO
> service which is supposed to deliver 24Mb

NO.

The speed you actually get is very dependent on your line length and
performance. When I talked to Be, they were able to give an estimate of
how fast it would work for me based on my postcode and estimated 14 Mbps,
even though I get a full 8 meg connection with 'ordinary' ADSL. Did you
ask them this question ? I can only assume not.

To be honest, your post suggests that you're not very technically wised up
so I suggest you calm down and take things slowly step by step.

Graham

max

"Eeyore" <> wrote in message
news:

>
> To be honest, your post suggests that you're not very technically
> wised up so I suggest you calm down and take things slowly step by
> step.

Ironic I think!