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HELP is needed! Cannot access support.microsoft.com

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Unread 20-05-2008, 12:22 PM   #1
anaroz
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HELP is needed! Cannot access support.microsoft.com

I cannot login to support.microsoft.com page, also I cannot access the
"Microsoft Knowledge Base". I always get the error message: Internet Explorer
cannot display the webpage. I run "Network Diagnostics for Win XP" and I got
the message:"Windows did not detect any problems with your internet
connection over HTTP and HTTPS, but was not able to make a successful
conection over FTP. The most likely cause of this problem is that firewall
client running on your machine is blocking the necessary FTP ports".
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.

NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and
"Use passive FTP" are checked. I use the Windows Firewall (on (recomended))
in Win XP Pro SP2.

Any suggestions would be most appreciated.

Thanks in advance.
 
Unread 21-05-2008, 09:16 AM   #2
Ian
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Posts: n/a
RE: HELP is needed! Cannot access support.microsoft.com

I'm having exactly the same problems accessing the pages at support.microsoft
through any one of our 500 machines and have done so for the last few weeks.
I've not posted anything about it as I though it may have been a blip
somewhere along the way, but this is getting rediculous.

"anaroz" wrote:

> I cannot login to support.microsoft.com page, also I cannot access the
> "Microsoft Knowledge Base". I always get the error message: Internet Explorer
> cannot display the webpage. I run "Network Diagnostics for Win XP" and I got
> the message:"Windows did not detect any problems with your internet
> connection over HTTP and HTTPS, but was not able to make a successful
> conection over FTP. The most likely cause of this problem is that firewall
> client running on your machine is blocking the necessary FTP ports".
> HTTP, HTTPS, FTP connectivity
> warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
> connection with the server was reset
> info HTTP: Successfully connected to www.microsoft.com.
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired
> info HTTPS: Successfully connected to www.microsoft.com.
> warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
> connection with the server was reset
> error Could not make an FTP connection.
>
> NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and
> "Use passive FTP" are checked. I use the Windows Firewall (on (recomended))
> in Win XP Pro SP2.
>
> Any suggestions would be most appreciated.
>
> Thanks in advance.

 
Unread 21-05-2008, 03:21 PM   #3
anaroz
Guest
 
Posts: n/a
RE: HELP is needed! Cannot access support.microsoft.com

The problem was solved with unchecking the "HTTP 1.1 settings" in Advanced
tab (in Internet Options).


"Ian" wrote:

> I'm having exactly the same problems accessing the pages at support.microsoft
> through any one of our 500 machines and have done so for the last few weeks.
> I've not posted anything about it as I though it may have been a blip
> somewhere along the way, but this is getting rediculous.
>
> "anaroz" wrote:
>
> > I cannot login to support.microsoft.com page, also I cannot access the
> > "Microsoft Knowledge Base". I always get the error message: Internet Explorer
> > cannot display the webpage. I run "Network Diagnostics for Win XP" and I got
> > the message:"Windows did not detect any problems with your internet
> > connection over HTTP and HTTPS, but was not able to make a successful
> > conection over FTP. The most likely cause of this problem is that firewall
> > client running on your machine is blocking the necessary FTP ports".
> > HTTP, HTTPS, FTP connectivity
> > warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
> > connection with the server was reset
> > info HTTP: Successfully connected to www.microsoft.com.
> > warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> > certificate is invalid or has expired
> > info HTTPS: Successfully connected to www.microsoft.com.
> > warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
> > connection with the server was reset
> > error Could not make an FTP connection.
> >
> > NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and
> > "Use passive FTP" are checked. I use the Windows Firewall (on (recomended))
> > in Win XP Pro SP2.
> >
> > Any suggestions would be most appreciated.
> >
> > Thanks in advance.

 
Unread 21-05-2008, 04:20 PM   #4
Ian
Guest
 
Posts: n/a
RE: HELP is needed! Cannot access support.microsoft.com

I've been to another school within our Local Authority today and the same
problem was occuring there as well. So I think it could well be a caching
problem with our IT guys higher up the chain.

"anaroz" wrote:

> The problem was solved with unchecking the "HTTP 1.1 settings" in Advanced
> tab (in Internet Options).
>
>
> "Ian" wrote:
>
> > I'm having exactly the same problems accessing the pages at support.microsoft
> > through any one of our 500 machines and have done so for the last few weeks.
> > I've not posted anything about it as I though it may have been a blip
> > somewhere along the way, but this is getting rediculous.
> >
> > "anaroz" wrote:
> >
> > > I cannot login to support.microsoft.com page, also I cannot access the
> > > "Microsoft Knowledge Base". I always get the error message: Internet Explorer
> > > cannot display the webpage. I run "Network Diagnostics for Win XP" and I got
> > > the message:"Windows did not detect any problems with your internet
> > > connection over HTTP and HTTPS, but was not able to make a successful
> > > conection over FTP. The most likely cause of this problem is that firewall
> > > client running on your machine is blocking the necessary FTP ports".
> > > HTTP, HTTPS, FTP connectivity
> > > warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
> > > connection with the server was reset
> > > info HTTP: Successfully connected to www.microsoft.com.
> > > warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> > > certificate is invalid or has expired
> > > info HTTPS: Successfully connected to www.microsoft.com.
> > > warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
> > > connection with the server was reset
> > > error Could not make an FTP connection.
> > >
> > > NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and
> > > "Use passive FTP" are checked. I use the Windows Firewall (on (recomended))
> > > in Win XP Pro SP2.
> > >
> > > Any suggestions would be most appreciated.
> > >
> > > Thanks in advance.

 
 

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