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I am having connectivity problems

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Unread 26-06-2008, 03:06 AM   #1
Alan Pantuso
Guest
 
Posts: n/a
I am having connectivity problems

I have been having connectivity problems for a while and recently ran the IE
diagnose connections problems from my browser. It allowed me to connect but
this problem will continue..... Here is a copy of the diagnose. What can I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies): 70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
 
Unread 26-06-2008, 03:06 AM   #2
PA Bear [MS MVP]
Guest
 
Posts: n/a
Re: I am having connectivity problems

Windows version? IE version? What anti-virus application or security suite
is installed? What anti-spyware applications (other than Defender)? What
third-party firewall (if any)? Is the machine fully patched at Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
> I have been having connectivity problems for a while and recently ran the
> IE
> diagnose connections problems from my browser. It allowed me to connect
> but
> this problem will continue..... Here is a copy of the diagnose. What can
> I
> do, and what am I missing.....
>
> Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> info HTTP: Successfully connected to www.microsoft.com.
> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> info HTTPS: Successfully connected to www.microsoft.com.
>
> DNS Client Diagnostic
> DNS - Not a home user scenario
>
> info Using Web Proxy: no
> info Resolving name ok for (www.microsoft.com): yes
> No DNS servers
>
> DNS failure
>
> Gateway Diagnostic
> Gateway
>
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
> Proxy
> Bypass list:
> info Could not get proxy settings via the Automatic Proxy Configuration
> mechanism
> info This computer has the following default gateway entry(ies):
> 70.15.224.1
> info This computer has the following IP address(es): 70.15.230.18
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> warn The default gateway address could not be resolved via ARP
> action Automated repair: Renew IP address
> action Releasing the current IP address...
> action Successfully released the current IP address
> action Renewing the IP address...
> action Successfully renewed the current IP address
> info This computer has the following default gateway entry(ies):
> 70.15.224.1
> info This computer has the following IP address(es): 70.15.230.18
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> info The default gateway address was resolved via ARP in 1 try(ies)
> info The default gateway was reached via ICMP Ping in 1 try(ies)
> info TCP port 80 on host 207.46.192.254 was successfully reached
> info The Internet host www.microsoft.com was successfully reached
> info The default gateway is OK
>
> IP Layer Diagnostic
> Corrupted IP routing table
>
> info The default route is valid
> info The loopback route is valid
> info The local host route is valid
> info The local subnet route is valid
> Invalid ARP cache entries
>
> action The ARP cache has been flushed
>
> IP Configuration Diagnostic
> Invalid IP address
>
> info Valid IP address detected: 70.15.230.18
>
> Wireless Diagnostic
> Wireless - Service disabled
>
> Wireless - User SSID
>
> Wireless - First time setup
>
> Wireless - Radio off
>
> Wireless - Out of range
>
> Wireless - Hardware issue
>
> Wireless - Novice user
>
> Wireless - Ad-hoc network
>
> Wireless - Less preferred
>
> Wireless - 802.1x enabled
>
> Wireless - Configuration mismatch
>
> Wireless - Low SNR
>
>
>
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> test.
> info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
> test.
> info Provider entry RSVP UDP Service Provider passed the loopback
> communication test.
> info Provider entry RSVP TCP Service Provider passed the loopback
> communication test.
> info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
> communication
> test.
> info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
> communication
> test.
> info Connectivity is valid for all Winsock service providers.
>
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> PRO/100
> VE Network Connection, MediaType=LAN, SubMediaType=LAN
> info Network connection: Name=Broadband Connection, Device=WAN Miniport
> (PPPOE), MediaType=PPPOE, SubMediaType=NONE
> info Network connection: Name=Incoming Connections, Device=(null),
> MediaType=NONE, SubMediaType=NONE
> info Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
>
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
> server
> name or address could not be resolved
> warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
> address could not be resolved
> error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> error Could not make an FTP connection.


 
Unread 26-06-2008, 03:06 AM   #3
Alan Pantuso
Guest
 
Posts: n/a
Re: I am having connectivity problems

I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and is
now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you need
more info.

Thanks

"PA Bear [MS MVP]" wrote:

> Windows version? IE version? What anti-virus application or security suite
> is installed? What anti-spyware applications (other than Defender)? What
> third-party firewall (if any)? Is the machine fully patched at Windows
> Update?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Alan Pantuso wrote:
> > I have been having connectivity problems for a while and recently ran the
> > IE
> > diagnose connections problems from my browser. It allowed me to connect
> > but
> > this problem will continue..... Here is a copy of the diagnose. What can
> > I
> > do, and what am I missing.....
> >
> > Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
> > HTTP, HTTPS, FTP connectivity
> >
> > info HTTP: Successfully connected to www.microsoft.com.
> > info FTP (Passive): Successfully connected to ftp.microsoft.com.
> > info HTTPS: Successfully connected to www.microsoft.com.
> >
> > DNS Client Diagnostic
> > DNS - Not a home user scenario
> >
> > info Using Web Proxy: no
> > info Resolving name ok for (www.microsoft.com): yes
> > No DNS servers
> >
> > DNS failure
> >
> > Gateway Diagnostic
> > Gateway
> >
> > info The following proxy configuration is being used by IE: Automatically
> > Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
> > Proxy
> > Bypass list:
> > info Could not get proxy settings via the Automatic Proxy Configuration
> > mechanism
> > info This computer has the following default gateway entry(ies):
> > 70.15.224.1
> > info This computer has the following IP address(es): 70.15.230.18
> > info The default gateway is in the same subnet as this computer
> > info The default gateway entry is a valid unicast address
> > warn The default gateway address could not be resolved via ARP
> > action Automated repair: Renew IP address
> > action Releasing the current IP address...
> > action Successfully released the current IP address
> > action Renewing the IP address...
> > action Successfully renewed the current IP address
> > info This computer has the following default gateway entry(ies):
> > 70.15.224.1
> > info This computer has the following IP address(es): 70.15.230.18
> > info The default gateway is in the same subnet as this computer
> > info The default gateway entry is a valid unicast address
> > info The default gateway address was resolved via ARP in 1 try(ies)
> > info The default gateway was reached via ICMP Ping in 1 try(ies)
> > info TCP port 80 on host 207.46.192.254 was successfully reached
> > info The Internet host www.microsoft.com was successfully reached
> > info The default gateway is OK
> >
> > IP Layer Diagnostic
> > Corrupted IP routing table
> >
> > info The default route is valid
> > info The loopback route is valid
> > info The local host route is valid
> > info The local subnet route is valid
> > Invalid ARP cache entries
> >
> > action The ARP cache has been flushed
> >
> > IP Configuration Diagnostic
> > Invalid IP address
> >
> > info Valid IP address detected: 70.15.230.18
> >
> > Wireless Diagnostic
> > Wireless - Service disabled
> >
> > Wireless - User SSID
> >
> > Wireless - First time setup
> >
> > Wireless - Radio off
> >
> > Wireless - Out of range
> >
> > Wireless - Hardware issue
> >
> > Wireless - Novice user
> >
> > Wireless - Ad-hoc network
> >
> > Wireless - Less preferred
> >
> > Wireless - 802.1x enabled
> >
> > Wireless - Configuration mismatch
> >
> > Wireless - Low SNR
> >
> >
> >
> >
> > WinSock Diagnostic
> > WinSock status
> >
> > info All base service provider entries are present in the Winsock catalog.
> > info The Winsock Service provider chains are valid.
> > info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> > test.
> > info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
> > test.
> > info Provider entry RSVP UDP Service Provider passed the loopback
> > communication test.
> > info Provider entry RSVP TCP Service Provider passed the loopback
> > communication test.
> > info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
> > communication
> > test.
> > info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
> > communication
> > test.
> > info Connectivity is valid for all Winsock service providers.
> >
> >
> >
> > Network Adapter Diagnostic
> > Network location detection
> >
> > info Using home Internet connection
> > Network adapter identification
> >
> > info Network connection: Name=Local Area Connection, Device=Intel(R)
> > PRO/100
> > VE Network Connection, MediaType=LAN, SubMediaType=LAN
> > info Network connection: Name=Broadband Connection, Device=WAN Miniport
> > (PPPOE), MediaType=PPPOE, SubMediaType=NONE
> > info Network connection: Name=Incoming Connections, Device=(null),
> > MediaType=NONE, SubMediaType=NONE
> > info Ethernet connection selected
> > Network adapter status
> >
> > info Network connection status: Connected
> >
> >
> >
> > HTTP, HTTPS, FTP Diagnostic
> > HTTP, HTTPS, FTP connectivity
> >
> > warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
> > server
> > name or address could not be resolved
> > warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
> > address could not be resolved
> > error Could not make an HTTP connection.
> > error Could not make an HTTPS connection.
> > error Could not make an FTP connection.

>
>

 
Unread 26-06-2008, 03:07 AM   #4
PA Bear [MS MVP]
Guest
 
Posts: n/a
Re: I am having connectivity problems

Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
> I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
> 2007/no other firewalls except with Zone alarm/ I did have a problem with
> windows update not functioning about a month ago. It has been repared and
> is now current, with the help of microsoft help area through emails/
>
> When IE stops I go to services.msc and restart DNS client and DHCP client.
> Then I have no problem until it hapens again. Please let me know if you
> need more info.
>
> Thanks
>
> "PA Bear [MS MVP]" wrote:
>> Windows version? IE version? What anti-virus application or security
>> suite is installed? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)? Is the machine fully patched at
>> Windows Update?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Alan Pantuso wrote:
>>> I have been having connectivity problems for a while and recently ran
>>> the
>>> IE
>>> diagnose connections problems from my browser. It allowed me to connect
>>> but
>>> this problem will continue..... Here is a copy of the diagnose. What
>>> can
>>> I
>>> do, and what am I missing.....
>>>
>>> Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
>>> HTTP, HTTPS, FTP connectivity
>>>
>>> info HTTP: Successfully connected to www.microsoft.com.
>>> info FTP (Passive): Successfully connected to ftp.microsoft.com.
>>> info HTTPS: Successfully connected to www.microsoft.com.
>>>
>>> DNS Client Diagnostic
>>> DNS - Not a home user scenario
>>>
>>> info Using Web Proxy: no
>>> info Resolving name ok for (www.microsoft.com): yes
>>> No DNS servers
>>>
>>> DNS failure
>>>
>>> Gateway Diagnostic
>>> Gateway
>>>
>>> info The following proxy configuration is being used by IE:
>>> Automatically
>>> Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
>>> Proxy
>>> Bypass list:
>>> info Could not get proxy settings via the Automatic Proxy Configuration
>>> mechanism
>>> info This computer has the following default gateway entry(ies):
>>> 70.15.224.1
>>> info This computer has the following IP address(es): 70.15.230.18
>>> info The default gateway is in the same subnet as this computer
>>> info The default gateway entry is a valid unicast address
>>> warn The default gateway address could not be resolved via ARP
>>> action Automated repair: Renew IP address
>>> action Releasing the current IP address...
>>> action Successfully released the current IP address
>>> action Renewing the IP address...
>>> action Successfully renewed the current IP address
>>> info This computer has the following default gateway entry(ies):
>>> 70.15.224.1
>>> info This computer has the following IP address(es): 70.15.230.18
>>> info The default gateway is in the same subnet as this computer
>>> info The default gateway entry is a valid unicast address
>>> info The default gateway address was resolved via ARP in 1 try(ies)
>>> info The default gateway was reached via ICMP Ping in 1 try(ies)
>>> info TCP port 80 on host 207.46.192.254 was successfully reached
>>> info The Internet host www.microsoft.com was successfully reached
>>> info The default gateway is OK
>>>
>>> IP Layer Diagnostic
>>> Corrupted IP routing table
>>>
>>> info The default route is valid
>>> info The loopback route is valid
>>> info The local host route is valid
>>> info The local subnet route is valid
>>> Invalid ARP cache entries
>>>
>>> action The ARP cache has been flushed
>>>
>>> IP Configuration Diagnostic
>>> Invalid IP address
>>>
>>> info Valid IP address detected: 70.15.230.18
>>>
>>> Wireless Diagnostic
>>> Wireless - Service disabled
>>>
>>> Wireless - User SSID
>>>
>>> Wireless - First time setup
>>>
>>> Wireless - Radio off
>>>
>>> Wireless - Out of range
>>>
>>> Wireless - Hardware issue
>>>
>>> Wireless - Novice user
>>>
>>> Wireless - Ad-hoc network
>>>
>>> Wireless - Less preferred
>>>
>>> Wireless - 802.1x enabled
>>>
>>> Wireless - Configuration mismatch
>>>
>>> Wireless - Low SNR
>>>
>>>
>>>
>>>
>>> WinSock Diagnostic
>>> WinSock status
>>>
>>> info All base service provider entries are present in the Winsock
>>> catalog.
>>> info The Winsock Service provider chains are valid.
>>> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
>>> communication
>>> test.
>>> info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
>>> communication
>>> test.
>>> info Provider entry RSVP UDP Service Provider passed the loopback
>>> communication test.
>>> info Provider entry RSVP TCP Service Provider passed the loopback
>>> communication test.
>>> info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
>>> communication
>>> test.
>>> info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
>>> communication
>>> test.
>>> info Connectivity is valid for all Winsock service providers.
>>>
>>>
>>>
>>> Network Adapter Diagnostic
>>> Network location detection
>>>
>>> info Using home Internet connection
>>> Network adapter identification
>>>
>>> info Network connection: Name=Local Area Connection, Device=Intel(R)
>>> PRO/100
>>> VE Network Connection, MediaType=LAN, SubMediaType=LAN
>>> info Network connection: Name=Broadband Connection, Device=WAN Miniport
>>> (PPPOE), MediaType=PPPOE, SubMediaType=NONE
>>> info Network connection: Name=Incoming Connections, Device=(null),
>>> MediaType=NONE, SubMediaType=NONE
>>> info Ethernet connection selected
>>> Network adapter status
>>>
>>> info Network connection status: Connected
>>>
>>>
>>>
>>> HTTP, HTTPS, FTP Diagnostic
>>> HTTP, HTTPS, FTP connectivity
>>>
>>> warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
>>> server
>>> name or address could not be resolved
>>> warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
>>> or
>>> address could not be resolved
>>> error Could not make an HTTP connection.
>>> error Could not make an HTTPS connection.
>>> error Could not make an FTP connection.


 
Unread 26-06-2008, 03:07 AM   #5
Alan Pantuso
Guest
 
Posts: n/a
Re: I am having connectivity problems

Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3. (…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
able to restart it however I lost a few programs and had to reinstall them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted windows
support and they emailed me 4-5 times with different things to try. I
registered the DLL files, and reloaded the windows update temporary folder.
I then with the help of Microsoft support reset the hard drive permissions.
Part of that process was installing a file named "secedit.zm9". After
following this last email I was able to install SP2. Afterwards is when i
realized my current problem. I appreciate ALL your help, Thanks!


"PA Bear [MS MVP]" wrote:

> Please answer the following questions?
>
> 1. Did you install WinXP SP3 manually or via Windows Update?
>
> 2. Was ZA Security Suite (i.e., the anti-virus component and the firewall)
> enabled when you installed SP3?
>
> 3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?
>
> 4. If you temporarily disable ZA firewall AND THEN enable the Windows
> Firewall, does the connection problem persist?
> --
> ~PA Bear
>
>
> Alan Pantuso wrote:
> > I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
> > 2007/no other firewalls except with Zone alarm/ I did have a problem with
> > windows update not functioning about a month ago. It has been repared and
> > is now current, with the help of microsoft help area through emails/
> >
> > When IE stops I go to services.msc and restart DNS client and DHCP client.
> > Then I have no problem until it hapens again. Please let me know if you
> > need more info.
> >
> > Thanks
> >
> > "PA Bear [MS MVP]" wrote:
> >> Windows version? IE version? What anti-virus application or security
> >> suite is installed? What anti-spyware applications (other than
> >> Defender)?
> >> What third-party firewall (if any)? Is the machine fully patched at
> >> Windows Update?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Alan Pantuso wrote:
> >>> I have been having connectivity problems for a while and recently ran
> >>> the
> >>> IE
> >>> diagnose connections problems from my browser. It allowed me to connect
> >>> but
> >>> this problem will continue..... Here is a copy of the diagnose. What
> >>> can
> >>> I
> >>> do, and what am I missing.....
> >>>
> >>> Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
> >>> HTTP, HTTPS, FTP connectivity
> >>>
> >>> info HTTP: Successfully connected to www.microsoft.com.
> >>> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> >>> info HTTPS: Successfully connected to www.microsoft.com.
> >>>
> >>> DNS Client Diagnostic
> >>> DNS - Not a home user scenario
> >>>
> >>> info Using Web Proxy: no
> >>> info Resolving name ok for (www.microsoft.com): yes
> >>> No DNS servers
> >>>
> >>> DNS failure
> >>>
> >>> Gateway Diagnostic
> >>> Gateway
> >>>
> >>> info The following proxy configuration is being used by IE:
> >>> Automatically
> >>> Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
> >>> Proxy
> >>> Bypass list:
> >>> info Could not get proxy settings via the Automatic Proxy Configuration
> >>> mechanism
> >>> info This computer has the following default gateway entry(ies):
> >>> 70.15.224.1
> >>> info This computer has the following IP address(es): 70.15.230.18
> >>> info The default gateway is in the same subnet as this computer
> >>> info The default gateway entry is a valid unicast address
> >>> warn The default gateway address could not be resolved via ARP
> >>> action Automated repair: Renew IP address
> >>> action Releasing the current IP address...
> >>> action Successfully released the current IP address
> >>> action Renewing the IP address...
> >>> action Successfully renewed the current IP address
> >>> info This computer has the following default gateway entry(ies):
> >>> 70.15.224.1
> >>> info This computer has the following IP address(es): 70.15.230.18
> >>> info The default gateway is in the same subnet as this computer
> >>> info The default gateway entry is a valid unicast address
> >>> info The default gateway address was resolved via ARP in 1 try(ies)
> >>> info The default gateway was reached via ICMP Ping in 1 try(ies)
> >>> info TCP port 80 on host 207.46.192.254 was successfully reached
> >>> info The Internet host www.microsoft.com was successfully reached
> >>> info The default gateway is OK
> >>>
> >>> IP Layer Diagnostic
> >>> Corrupted IP routing table
> >>>
> >>> info The default route is valid
> >>> info The loopback route is valid
> >>> info The local host route is valid
> >>> info The local subnet route is valid
> >>> Invalid ARP cache entries
> >>>
> >>> action The ARP cache has been flushed
> >>>
> >>> IP Configuration Diagnostic
> >>> Invalid IP address
> >>>
> >>> info Valid IP address detected: 70.15.230.18
> >>>
> >>> Wireless Diagnostic
> >>> Wireless - Service disabled
> >>>
> >>> Wireless - User SSID
> >>>
> >>> Wireless - First time setup
> >>>
> >>> Wireless - Radio off
> >>>
> >>> Wireless - Out of range
> >>>
> >>> Wireless - Hardware issue
> >>>
> >>> Wireless - Novice user
> >>>
> >>> Wireless - Ad-hoc network
> >>>
> >>> Wireless - Less preferred
> >>>
> >>> Wireless - 802.1x enabled
> >>>
> >>> Wireless - Configuration mismatch
> >>>
> >>> Wireless - Low SNR
> >>>
> >>>
> >>>
> >>>
> >>> WinSock Diagnostic
> >>> WinSock status
> >>>
> >>> info All base service provider entries are present in the Winsock
> >>> catalog.
> >>> info The Winsock Service provider chains are valid.
> >>> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
> >>> communication
> >>> test.
> >>> info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
> >>> communication
> >>> test.
> >>> info Provider entry RSVP UDP Service Provider passed the loopback
> >>> communication test.
> >>> info Provider entry RSVP TCP Service Provider passed the loopback
> >>> communication test.
> >>> info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
> >>> communication
> >>> test.
> >>> info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
> >>> communication
> >>> test.
> >>> info Connectivity is valid for all Winsock service providers.
> >>>
> >>>
> >>>
> >>> Network Adapter Diagnostic
> >>> Network location detection
> >>>
> >>> info Using home Internet connection
> >>> Network adapter identification
> >>>
> >>> info Network connection: Name=Local Area Connection, Device=Intel(R)
> >>> PRO/100
> >>> VE Network Connection, MediaType=LAN, SubMediaType=LAN
> >>> info Network connection: Name=Broadband Connection, Device=WAN Miniport
> >>> (PPPOE), MediaType=PPPOE, SubMediaType=NONE
> >>> info Network connection: Name=Incoming Connections, Device=(null),
> >>> MediaType=NONE, SubMediaType=NONE
> >>> info Ethernet connection selected
> >>> Network adapter status
> >>>
> >>> info Network connection status: Connected
> >>>
> >>>
> >>>
> >>> HTTP, HTTPS, FTP Diagnostic
> >>> HTTP, HTTPS, FTP connectivity
> >>>
> >>> warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
> >>> server
> >>> name or address could not be resolved
> >>> warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
> >>> or
> >>> address could not be resolved
> >>> error Could not make an HTTP connection.
> >>> error Could not make an HTTPS connection.
> >>> error Could not make an FTP connection.

>
>

 
Unread 26-06-2008, 03:07 AM   #6
PA Bear [MS MVP]
Guest
 
Posts: n/a
Re: I am having connectivity problems

> 2. Both ZA and Windows firewall were enabled during install of SP3

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.

> 3. The Adware I run is the free version. I am not sure what the "GUARD"
> service is. If I am not mistaken it only runs if I start the program.


Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard." If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to be
made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:

> I...had to reinstall...SP2.
> When I tried to install SP2 I was unable to get it thru Windows Update.


I would have installed SP2 manually, myself. (You must have SP2 installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~PA Bear


Alan Pantuso wrote:
> Here are the answers to your questions as I remember:
> 1. SP3 was installed via Windows Update.
>
> 2. Both ZA and Windows firewall were enabled during install of SP3.
> (…unless
> part of the download instructions asked you to disable them...)
>
> 3. The Adware I run is the free version. I am not sure what the "GUARD"
> service is. If I am not mistaken it only runs if I start the program.
>
> 4. I will try #4 as soon as I am able tonight.
>
> FYI-----Although I just installed SP3, I had this problem while in SP2.
>
> HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
> able to restart it however I lost a few programs and had to reinstall them
> along with SP2. When I tried to install SP2 I was unable to get it thru
> Windows Update. My Windows update did not work at all so I contacted
> windows support and they emailed me 4-5 times with different things to
> try.
> I registered the DLL files, and reloaded the windows update temporary
> folder. I then with the help of Microsoft support reset the hard drive
> permissions. Part of that process was installing a file named
> "secedit.zm9". After following this last email I was able to install SP2.
> Afterwards is when i realized my current problem. I appreciate ALL your
> help, Thanks!
>
>
> "PA Bear [MS MVP]" wrote:
>> Please answer the following questions?
>>
>> 1. Did you install WinXP SP3 manually or via Windows Update?
>>
>> 2. Was ZA Security Suite (i.e., the anti-virus component and the
>> firewall)
>> enabled when you installed SP3?
>>
>> 3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?
>>
>> 4. If you temporarily disable ZA firewall AND THEN enable the Windows
>> Firewall, does the connection problem persist?
>> --
>> ~PA Bear
>>
>>
>> Alan Pantuso wrote:
>>> I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
>>> 2007/no other firewalls except with Zone alarm/ I did have a problem
>>> with
>>> windows update not functioning about a month ago. It has been repared
>>> and
>>> is now current, with the help of microsoft help area through emails/
>>>
>>> When IE stops I go to services.msc and restart DNS client and DHCP
>>> client.
>>> Then I have no problem until it hapens again. Please let me know if you
>>> need more info.
>>>
>>> Thanks
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Windows version? IE version? What anti-virus application or security
>>>> suite is installed? What anti-spyware applications (other than
>>>> Defender)?
>>>> What third-party firewall (if any)? Is the machine fully patched at
>>>> Windows Update?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Alan Pantuso wrote:
>>>>> I have been having connectivity problems for a while and recently ran
>>>>> the
>>>>> IE
>>>>> diagnose connections problems from my browser. It allowed me to
>>>>> connect
>>>>> but
>>>>> this problem will continue..... Here is a copy of the diagnose. What
>>>>> can
>>>>> I
>>>>> do, and what am I missing.....
>>>>>
>>>>> Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
>>>>> Diagnostic
>>>>> HTTP, HTTPS, FTP connectivity
>>>>>
>>>>> info HTTP: Successfully connected to www.microsoft.com.
>>>>> info FTP (Passive): Successfully connected to ftp.microsoft.com.
>>>>> info HTTPS: Successfully connected to www.microsoft.com.
>>>>>
>>>>> DNS Client Diagnostic
>>>>> DNS - Not a home user scenario
>>>>>
>>>>> info Using Web Proxy: no
>>>>> info Resolving name ok for (www.microsoft.com): yes
>>>>> No DNS servers
>>>>>
>>>>> DNS failure
>>>>>
>>>>> Gateway Diagnostic
>>>>> Gateway
>>>>>
>>>>> info The following proxy configuration is being used by IE:
>>>>> Automatically
>>>>> Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
>>>>> Proxy
>>>>> Bypass list:
>>>>> info Could not get proxy settings via the Automatic Proxy
>>>>> Configuration
>>>>> mechanism
>>>>> info This computer has the following default gateway entry(ies):
>>>>> 70.15.224.1
>>>>> info This computer has the following IP address(es): 70.15.230.18
>>>>> info The default gateway is in the same subnet as this computer
>>>>> info The default gateway entry is a valid unicast address
>>>>> warn The default gateway address could not be resolved via ARP
>>>>> action Automated repair: Renew IP address
>>>>> action Releasing the current IP address...
>>>>> action Successfully released the current IP address
>>>>> action Renewing the IP address...
>>>>> action Successfully renewed the current IP address
>>>>> info This computer has the following default gateway entry(ies):
>>>>> 70.15.224.1
>>>>> info This computer has the following IP address(es): 70.15.230.18
>>>>> info The default gateway is in the same subnet as this computer
>>>>> info The default gateway entry is a valid unicast address
>>>>> info The default gateway address was resolved via ARP in 1 try(ies)
>>>>> info The default gateway was reached via ICMP Ping in 1 try(ies)
>>>>> info TCP port 80 on host 207.46.192.254 was successfully reached
>>>>> info The Internet host www.microsoft.com was successfully reached
>>>>> info The default gateway is OK
>>>>>
>>>>> IP Layer Diagnostic
>>>>> Corrupted IP routing table
>>>>>
>>>>> info The default route is valid
>>>>> info The loopback route is valid
>>>>> info The local host route is valid
>>>>> info The local subnet route is valid
>>>>> Invalid ARP cache entries
>>>>>
>>>>> action The ARP cache has been flushed
>>>>>
>>>>> IP Configuration Diagnostic
>>>>> Invalid IP address
>>>>>
>>>>> info Valid IP address detected: 70.15.230.18
>>>>>
>>>>> Wireless Diagnostic
>>>>> Wireless - Service disabled
>>>>>
>>>>> Wireless - User SSID
>>>>>
>>>>> Wireless - First time setup
>>>>>
>>>>> Wireless - Radio off
>>>>>
>>>>> Wireless - Out of range
>>>>>
>>>>> Wireless - Hardware issue
>>>>>
>>>>> Wireless - Novice user
>>>>>
>>>>> Wireless - Ad-hoc network
>>>>>
>>>>> Wireless - Less preferred
>>>>>
>>>>> Wireless - 802.1x enabled
>>>>>
>>>>> Wireless - Configuration mismatch
>>>>>
>>>>> Wireless - Low SNR
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> WinSock Diagnostic
>>>>> WinSock status
>>>>>
>>>>> info All base service provider entries are present in the Winsock
>>>>> catalog.
>>>>> info The Winsock Service provider chains are valid.
>>>>> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
>>>>> communication
>>>>> test.
>>>>> info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
>>>>> communication
>>>>> test.
>>>>> info Provider entry RSVP UDP Service Provider passed the loopback
>>>>> communication test.
>>>>> info Provider entry RSVP TCP Service Provider passed the loopback
>>>>> communication test.
>>>>> info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
>>>>> communication
>>>>> test.
>>>>> info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
>>>>> communication
>>>>> test.
>>>>> info Connectivity is valid for all Winsock service providers.
>>>>>
>>>>>
>>>>>
>>>>> Network Adapter Diagnostic
>>>>> Network location detection
>>>>>
>>>>> info Using home Internet connection
>>>>> Network adapter identification
>>>>>
>>>>> info Network connection: Name=Local Area Connection, Device=Intel(R)
>>>>> PRO/100
>>>>> VE Network Connection, MediaType=LAN, SubMediaType=LAN
>>>>> info Network connection: Name=Broadband Connection, Device=WAN
>>>>> Miniport
>>>>> (PPPOE), MediaType=PPPOE, SubMediaType=NONE
>>>>> info Network connection: Name=Incoming Connections, Device=(null),
>>>>> MediaType=NONE, SubMediaType=NONE
>>>>> info Ethernet connection selected
>>>>> Network adapter status
>>>>>
>>>>> info Network connection status: Connected
>>>>>
>>>>>
>>>>>
>>>>> HTTP, HTTPS, FTP Diagnostic
>>>>> HTTP, HTTPS, FTP connectivity
>>>>>
>>>>> warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
>>>>> server
>>>>> name or address could not be resolved
>>>>> warn HTTP: Error 12007 connecting to www.microsoft.com: The server
>>>>> name
>>>>> or
>>>>> address could not be resolved
>>>>> error Could not make an HTTP connection.
>>>>> error Could not make an HTTPS connection.
>>>>> error Could not make an FTP connection.


 
 

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