IE 6 fails to start (wants to send error report)

Some Guy

On the system in question (win-98se, fully patched/updated) IE was well
behaved. I was away for a few days and a relative stayed at my house
and was using the computer. At some point IE got screwed up.

So right now when IE is launched, no IE window is created or started.
Instead, some sort of error window comes up that says "Microsoft
Internet Explorer has encounterd a problem and needs to close". There
is a checkbox to restart IE, along with a couple of buttons (send error
report, don't send report).

The details of the report contains the following selected info:

Error Signature:
AppName: iexplore.exe
modver: 4.72.3812.600
Appver: 6.0.2800.1106
Offset: 00001af2
ModName: shell32.dll
Exception Information:
Code: 0xc0000005
flags: 0x00000000

Is it correct that the problem here is the interaction between ie and
shell32?

Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
4.10.2231.

Would a remedy be to install IE? Is that even possible?

PS: Firefox continues to function correctly, although I believe that
I'm seeing some strange behavior (such as the home, end, and arrow keys
don't always function in the URL entry box).

Frank Saunders MS-MVP IE,OE/WM

"Some Guy" <Some@Guy.com> wrote in message news:486788E0.AA42600B@Guy.com...
> On the system in question (win-98se, fully patched/updated) IE was well
> behaved. I was away for a few days and a relative stayed at my house
> and was using the computer. At some point IE got screwed up.
>
> So right now when IE is launched, no IE window is created or started.
> Instead, some sort of error window comes up that says "Microsoft
> Internet Explorer has encounterd a problem and needs to close". There
> is a checkbox to restart IE, along with a couple of buttons (send error
> report, don't send report).
>
> The details of the report contains the following selected info:
>
> Error Signature:
> AppName: iexplore.exe
> modver: 4.72.3812.600
> Appver: 6.0.2800.1106
> Offset: 00001af2
> ModName: shell32.dll
> Exception Information:
> Code: 0xc0000005
> flags: 0x00000000
>
> Is it correct that the problem here is the interaction between ie and
> shell32?
>
> Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
> 4.10.2231.
>
> Would a remedy be to install IE? Is that even possible?
>
> PS: Firefox continues to function correctly, although I believe that
> I'm seeing some strange behavior (such as the home, end, and arrow keys
> don't always function in the URL entry box).

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

PA Bear [MS MVP]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Some Guy wrote:
> On the system in question (win-98se, fully patched/updated) IE was well
> behaved. I was away for a few days and a relative stayed at my house
> and was using the computer. At some point IE got screwed up.
>
> So right now when IE is launched, no IE window is created or started.
> Instead, some sort of error window comes up that says "Microsoft
> Internet Explorer has encounterd a problem and needs to close". There
> is a checkbox to restart IE, along with a couple of buttons (send error
> report, don't send report).
>
> The details of the report contains the following selected info:
>
> Error Signature:
> AppName: iexplore.exe
> modver: 4.72.3812.600
> Appver: 6.0.2800.1106
> Offset: 00001af2
> ModName: shell32.dll
> Exception Information:
> Code: 0xc0000005
> flags: 0x00000000
>
> Is it correct that the problem here is the interaction between ie and
> shell32?
>
> Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version
> 4.10.2231.
>
> Would a remedy be to install IE? Is that even possible?
>
> PS: Firefox continues to function correctly, although I believe that
> I'm seeing some strange behavior (such as the home, end, and arrow keys
> don't always function in the URL entry box).