Live Chat

Karen Orman

I have tried almost everything and now am at a complete loss, so hoping some
one out there can offer some guidance.

I am trying to open the Live Chat box from - the box opens,
but returns a blank or white page. Then after a few seconds it comes back
with "Internet Explorer Cannot display the web site"

I have checked with Web Serve - they tell me the live chat is working fine,
so it must be something to do with my computer. I have checked with HP = and
their live chat works fine. I have done a system restore, cleaned out
internet files, deleted files, tried a utility to open IE 6 sites over IE 7 -
and still nothing works.

I also have same problem in Fire Fox.

But everything else, all other internet sites & other live chats are working
without problems. Maybe this is a security setting in my computer? I've also
tried reseting IE 7 to default - but still have same problem.

How do I uninstall IE7 and re-install it? I am running Vista Home Premium.

Any help greatly appreciated. I really need this live chat working under
.

Karen Orman

Hi, I'm way ahead of you - already tried all of this - and it still will not
work... Any other ideas?

"Rob ^_^" wrote:

> Hi Karen,
>
> Check your security zone settings for the internet zone....'Launching
> programs and files in an IFrame' and 'Navigate sub-frames across different
> domains'
>
> or add webserve.ca to your trusted zone (at your own risk).
>
> Regards.
> "Karen Orman" <> wrote in message
> news:...
> >I have tried almost everything and now am at a complete loss, so hoping
> >some
> > one out there can offer some guidance.
> >
> > I am trying to open the Live Chat box from - the box
> > opens,
> > but returns a blank or white page. Then after a few seconds it comes back
> > with "Internet Explorer Cannot display the web site"
> >
> > I have checked with Web Serve - they tell me the live chat is working
> > fine,
> > so it must be something to do with my computer. I have checked with HP =
> > and
> > their live chat works fine. I have done a system restore, cleaned out
> > internet files, deleted files, tried a utility to open IE 6 sites over IE
> > 7 -
> > and still nothing works.
> >
> > I also have same problem in Fire Fox.
> >
> > But everything else, all other internet sites & other live chats are
> > working
> > without problems. Maybe this is a security setting in my computer? I've
> > also
> > tried reseting IE 7 to default - but still have same problem.
> >
> > How do I uninstall IE7 and re-install it? I am running Vista Home Premium.
> >
> > Any help greatly appreciated. I really need this live chat working under
> > .
>
>
>

Rob ^_^

Hi Karen,

Check your security zone settings for the internet zone....'Launching
programs and files in an IFrame' and 'Navigate sub-frames across different
domains'

or add webserve.ca to your trusted zone (at your own risk).

Regards.
"Karen Orman" <> wrote in message
news:...
>I have tried almost everything and now am at a complete loss, so hoping
>some
> one out there can offer some guidance.
>
> I am trying to open the Live Chat box from - the box
> opens,
> but returns a blank or white page. Then after a few seconds it comes back
> with "Internet Explorer Cannot display the web site"
>
> I have checked with Web Serve - they tell me the live chat is working
> fine,
> so it must be something to do with my computer. I have checked with HP =
> and
> their live chat works fine. I have done a system restore, cleaned out
> internet files, deleted files, tried a utility to open IE 6 sites over IE
> 7 -
> and still nothing works.
>
> I also have same problem in Fire Fox.
>
> But everything else, all other internet sites & other live chats are
> working
> without problems. Maybe this is a security setting in my computer? I've
> also
> tried reseting IE 7 to default - but still have same problem.
>
> How do I uninstall IE7 and re-install it? I am running Vista Home Premium.
>
> Any help greatly appreciated. I really need this live chat working under
> .

Robert Aldwinckle

"Karen Orman" <> wrote in message
news:...
>I have tried almost everything and now am at a complete loss, so hoping some
> one out there can offer some guidance.
>
> I am trying to open the Live Chat box from - the box opens,
> but returns a blank or white page. Then after a few seconds it comes back
> with "Internet Explorer Cannot display the web site"


Looks like a popup? Press Ctrl-N to clone it so you can see its URL
in an Address bar:





>
> I have checked with Web Serve - they tell me the live chat is working fine,
> so it must be something to do with my computer. I have checked with HP = and
> their live chat works fine. I have done a system restore, cleaned out
> internet files, deleted files, tried a utility to open IE 6 sites over IE 7 -
> and still nothing works.
>
> I also have same problem in Fire Fox.


Try disabling all popup blockers or make sure the above host name
is allowed by all popup blockers.



>
> But everything else, all other internet sites & other live chats are working
> without problems. Maybe this is a security setting in my computer? I've also
> tried reseting IE 7 to default - but still have same problem.
>
> How do I uninstall IE7 and re-install it? I am running Vista Home Premium.


You don't. IE7 is integrated in that OS. Best you can do is use the Reset...
command (aka RIES, on the Options, Advanced tab).


>
> Any help greatly appreciated. I really need this live chat working under
> .


Good luck

Robert Aldwinckle
---

Rob ^_^

Hi Karen,

I whent to the site and was able to access the live chat page... had a look
at its source code and it is using xmlhttp

Check on the Advanced tab of Internet Options for your setting for 'Enable
native XMLHTTP support'

I think enabling that setting should do the trick.

They have code to detect if the browser is compatible with this, but it does
not seem to be working or they are not displaying any sort of instructions
for browsers that have this option switched off.

Regards.
"Karen Orman" <ksorman@shaw.ca> wrote in message
news73A2942-DAA1-4ABA-9380-460389939367@microsoft.com...
> Hi, I'm way ahead of you - already tried all of this - and it still will
> not
> work... Any other ideas?
>
> "Rob ^_^" wrote:
>
>> Hi Karen,
>>
>> Check your security zone settings for the internet zone....'Launching
>> programs and files in an IFrame' and 'Navigate sub-frames across
>> different
>> domains'
>>
>> or add webserve.ca to your trusted zone (at your own risk).
>>
>> Regards.
>> "Karen Orman" <ksorman@shaw.ca> wrote in message
>> news:966CF41D-04AF-4043-A661-2E0AE97CBC56@microsoft.com...
>> >I have tried almost everything and now am at a complete loss, so hoping
>> >some
>> > one out there can offer some guidance.
>> >
>> > I am trying to open the Live Chat box from - the box
>> > opens,
>> > but returns a blank or white page. Then after a few seconds it comes
>> > back
>> > with "Internet Explorer Cannot display the web site"
>> >
>> > I have checked with Web Serve - they tell me the live chat is working
>> > fine,
>> > so it must be something to do with my computer. I have checked with HP
>> > =
>> > and
>> > their live chat works fine. I have done a system restore, cleaned out
>> > internet files, deleted files, tried a utility to open IE 6 sites over
>> > IE
>> > 7 -
>> > and still nothing works.
>> >
>> > I also have same problem in Fire Fox.
>> >
>> > But everything else, all other internet sites & other live chats are
>> > working
>> > without problems. Maybe this is a security setting in my computer? I've
>> > also
>> > tried reseting IE 7 to default - but still have same problem.
>> >
>> > How do I uninstall IE7 and re-install it? I am running Vista Home
>> > Premium.
>> >
>> > Any help greatly appreciated. I really need this live chat working
>> > under
>> > .
>>
>>
>>

Karen Orman

Hi, I'm way ahead of you - already tried all of this - and it still will not
work... Any other ideas?

"Rob ^_^" wrote:

> Hi Karen,
>
> Check your security zone settings for the internet zone....'Launching
> programs and files in an IFrame' and 'Navigate sub-frames across different
> domains'
>
> or add webserve.ca to your trusted zone (at your own risk).
>
> Regards.
> "Karen Orman" <> wrote in message
> news:...
> >I have tried almost everything and now am at a complete loss, so hoping
> >some
> > one out there can offer some guidance.
> >
> > I am trying to open the Live Chat box from - the box
> > opens,
> > but returns a blank or white page. Then after a few seconds it comes back
> > with "Internet Explorer Cannot display the web site"
> >
> > I have checked with Web Serve - they tell me the live chat is working
> > fine,
> > so it must be something to do with my computer. I have checked with HP =
> > and
> > their live chat works fine. I have done a system restore, cleaned out
> > internet files, deleted files, tried a utility to open IE 6 sites over IE
> > 7 -
> > and still nothing works.
> >
> > I also have same problem in Fire Fox.
> >
> > But everything else, all other internet sites & other live chats are
> > working
> > without problems. Maybe this is a security setting in my computer? I've
> > also
> > tried reseting IE 7 to default - but still have same problem.
> >
> > How do I uninstall IE7 and re-install it? I am running Vista Home Premium.
> >
> > Any help greatly appreciated. I really need this live chat working under
> > .
>
>
>