Hal Norman

Mary,
Thank you for your last suggestion of un-installing SP 2 and reinstalling.
However, after reviewing my system, I find myself reluctant to take this
step since the MDAC indicated that I have the latest version (2.8) on my
system.
Would you advise going to Microsoft support in the hope they can fix my
problem even thou it may cost me some money?
Hal

"Mary Sauer" wrote:

> Hal, In another thread a poster was having a similar issue. This is his solution
> 1. Remove XP Service Pack 2.
> 2. Install MDAC components as explained in method 2 of KB 884424.
> 3. Reinstall XP Service Pack 2.
>
> When I used component checker to check on my MDAC installation after I
> removed SP2, it was MDAC v. 2.7. My guess is that something didn't get
> updated after the installation of SP2, which is supposed to bring MDAC to v.
> 2.81. Updating MDAC before installing SP2 made sure that those components
> were mostly up to date before the install, and all is copacetic now.
>
> Copy the appcompat.txt file somewhere and delete it from your temp file. See if that
> helps.
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> news:1F83F3E4-B582-42FF-B69B-2EE1BA5874E8@microsoft.com...
> > Hi Mary:
> > I imagine you're as heartily sick of my problem as I am.
> > Anyway, a couple of questions: 1. What do you mean by malware? 2. What am I
> > trying to accomplish by disabling script blocking in Norton and disabling
> > office plug ins. I did that and found that office plug ins were already
> > disabled.
> > Hal
> >
> > "Mary Sauer" wrote:
> >
> >> Hi again Hal,
> >> The appcompat.txt is an application compatibility file.
> >>
> >> I have scoured the Internet for your error. Have you tried a spyware scan? Most of
> >> the forums I have read suggest it is a malware issue.
> >> Do you have Norton? Disable "script blocking" in Norton, and in Norton Options,
> >> Misc., disable "Office Plug-ins."
> >>
> >> This forum is good
> >> http://tankweb.net/Forums/viewtopic/...c/start=0.html
> >>
> >> Using Application Verifier to Troubleshoot Programs in Windows XP
> >> http://support.microsoft.com/default...b;en-us;286568
> >>
> >>
> >> There is a mention on your error here
> >> BUG: You may receive an error message when you try to initialize full-text
> >> indexing
> >> for a database on a computer that is running Windows XP SP2
> >> http://support.microsoft.com/?kbid=883783
> >>
> >> This article has a description of what is included in the appcompat.txt file
> >> https://winqual.microsoft.com/help/w..._overview.aspx
> >>
> >> I know this is not the most helpful information. Do you have a restore point?
> >>
> >> --
> >> Mary Sauer MSFT MVP
> >> http://office.microsoft.com/
> >> http://msauer.mvps.org/
> >> news://msnews.microsoft.com
> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> news:96C31B81-5553-403B-9862-0809569E73E6@microsoft.com...
> >> > The clip 2002 resolution has no effect. Tryed this at least two other times
> >> > with no improvement.
> >> > I went one step further with the error report. I restarted the computer and
> >> > was able to get a clean clip organizer application up. I then went to search
> >> > and got the same results as previously (i.e. searching was indicated with the
> >> > application frozen. Upon closing the window I got the error message, "had to
> >> > close & sending error message.
> >> > Error msg consisted of
> >> > Mdule 32
> >> > Version .dll etc etc etc
> >> > Mdule 2
> >> > ntdll.dll..........
> >> > Mdule 3
> >> > Kernel 32.dll .........
> >> >
> >> > This time the error message went on to annotate a total of 50 modules
> >> > followed by "thread 1" which seemed to go on forever.
> >> > This was followed by: Files included C:\DOCUME~\owned\locals~1
> >> > Temp\8822_appcompat.txt
> >> >
> >> > Does this help?
> >> >
> >> > "Mary Sauer" wrote:
> >> >
> >> >> Hopefully this will fix it.
> >> >> Clip2002: Errors That Indicate the Mstore10.mgc File May Be Corrupted
> >> >> http://support.microsoft.com/kb/300863
> >> >>
> >> >> --
> >> >> Mary Sauer MSFT MVP
> >> >> http://office.microsoft.com/
> >> >> http://msauer.mvps.org/
> >> >> news://msnews.microsoft.com
> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> >> news:04C00169-DB8A-48F7-B907-207DBB4375BE@microsoft.com...
> >> >> > Following is the error report sent after application failed to open:
> >> >> > Exception information
> >> >> > Code: oxc000005 Flags: Ox00000000
> >> >> > Record: Ox 0000000000000000 Address: Ox 00000000364ea289
> >> >> >
> >> >> > System Information
> >> >> > Windows NT5.1 Build: 2600
> >> >> > CPU Vendor code: 756E6547-49656E69 - 6C65746E
> >> >> > CPU Version: 00000FOA CPU Feature code: 3FEBFBFF
> >> >> > CPUAMD Feature Code: 00B4E824
> >> >> >
> >> >> > Module 1
> >> >> > MSTORE.EXE
> >> >> > IMPage Base: Ox00400000 Image size: Ox00000080
> >> >> > Check Sum: Ox0001eb6f Time Stamp: Ox 3f8afo6f
> >> >> >
> >> >> > Version Information
> >> >> > Signature feef04bd
> >> >> > StrucVer: 00010000
> >> >> > FileVer: (10.0 : 6308.0)
> >> >> > ProdVer: (10.0 : 6308.0
> >> >> > Flag Mask: 0000003f
> >> >> > Flags: 00000000
> >> >> > os: 00000004
> >> >> > File type 0000000
> >> >> > Sub Type 00000000
> >> >> > File date 00000000 : 00000000
> >> >> >
> >> >> > The following Files will be included in this error report
> >> >> > C\DOCUME~1\owner\Locals~1\Temp\cbaa-appcompat.TXT
> >> >> >
> >> >> >
> >> >> > "Mary Sauer" wrote:
> >> >> >
> >> >> >> The error report has a details button, you will see what the error is, what
> >> >> >> is
> >> >> >> it?
> >> >> >>
> >> >> >> --
> >> >> >> Mary Sauer MSFT MVP
> >> >> >> http://office.microsoft.com/
> >> >> >> http://msauer.mvps.org/
> >> >> >> news://msnews.microsoft.com
> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> >> >> news:A3683AFD-B1A6-4692-A428-069097406FA1@microsoft.com...
> >> >> >> > Performed the action you suggested and found that Office Template & Media
> >> >> >> > Control was not disabled. I went ahead & updated Active x controls.
> >> >> >> >
> >> >> >> > Detect & Repair appear to be working fine. The reference you gave me was
> >> >> >> > for
> >> >> >> > Office 2003.
> >> >> >> >
> >> >> >> > When rechecking Cip Organizer, after activating "search" 12 empty boxes
> >> >> >> > came
> >> >> >> > up, stayed for 15 seconds or so & then disappeared. Lower box continued to
> >> >> >> > show "searching" All other functions became inoperative. Closed
> >> >> >> > application.
> >> >> >> > This was followed with request to send error report to Microsoft.
> >> >> >> > Clip Organizer remains inoperative (Inial window appears, remains grey- )
> >> >> >> > Must restart windows before normal Cip Organizer window will activate.
> >> >> >> > Still need help.
> >> >> >> >
> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >
> >> >> >> >> a.. If you are running Microsoft Windows® XP with Service Pack 2, it is
> >> >> >> >> possible
> >> >> >> >> to
> >> >> >> >> disable or enable ActiveX controls by using the Manage Add-ins command on
> >> >> >> >> the
> >> >> >> >> Tools
> >> >> >> >> menu in Internet Explorer.
> >> >> >> >> The Microsoft Office Template and Media Control may have been disabled.
> >> >> >> >> If
> >> >> >> >> so,
> >> >> >> >> you
> >> >> >> >> cannot automatically download clip art and media or templates on Office
> >> >> >> >> Online,
> >> >> >> >> or
> >> >> >> >> do
> >> >> >> >> practice sessions in online training courses on Office Online. To enable
> >> >> >> >> the
> >> >> >> >> control:
> >> >> >> >>
> >> >> >> >> 1.. In Internet Explorer, on the Tools menu, click Manage Add-ons.
> >> >> >> >> 2.. Select Microsoft Office Template and Media Control in the list of
> >> >> >> >> controls.
> >> >> >> >> If you do not see that control listed, click the arrow on the Show box
> >> >> >> >> at
> >> >> >> >> the
> >> >> >> >> top
> >> >> >> >> of the Manage Add-ons dialog box, and then select Add-ons that have been
> >> >> >> >> used
> >> >> >> >> by
> >> >> >> >> Internet Explorer. Then select Microsoft Office Template and Media
> >> >> >> >> Control
> >> >> >> >> in
> >> >> >> >> the
> >> >> >> >> list of controls.
> >> >> >> >>
> >> >> >> >> 3.. Under Settings, click Enable. You may see a message saying that you
> >> >> >> >> need
> >> >> >> >> to
> >> >> >> >> restart Internet Explorer for the change to take effect. Click OK, and
> >> >> >> >> then
> >> >> >> >> click
> >> >> >> >> OK
> >> >> >> >> again.
> >> >> >> >>
> >> >> >> >> Does the "detect and repair" turn off?
> >> >> >> >> You cannot turn off the Detect and Repair feature in Clip Organizer for
> >> >> >> >> Office
> >> >> >> >> 2003
> >> >> >> >> http://support.microsoft.com/default...b;en-us;840645
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> >> >> >> news:57C5FA74-D8B3-40E3-B8AB-20F64B46185D@microsoft.com...
> >> >> >> >> > Hi:
> >> >> >> >> > Yes, I tryed detect & repair.
> >> >> >> >> > I downloaded the MDAC utility, ran it & results were MDAC 2,8 SP1 - all
> >> >> >> >> > componet files were 2004 version xp.....
> >> >> >> >> > I downloaded the Jet 4.0 and got "file you're trying to install is
> >> >> >> >> > earlier
> >> >> >> >> > than installed version.
> >> >> >> >> > What might be next?
> >> >> >> >> >
> >> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >> >
> >> >> >> >> >> Have you tried "detect and repair?"
> >> >> >> >> >> Maybe one the MDAC components are mismatched
> >> >> >> >> >> MDAC Utility: Component Checker
> >> >> >> >> >> http://www.microsoft.com/downloads/d...DisplayLang=en
> >> >> >> >> >>
> >> >> >> >> >> How about the Jet 4.0?
> >> >> >> >> >> http://www.microsoft.com/downloads/r...DisplayLang=en
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> >> >> >> >> news:44464B98-5D96-4EF5-A3B6-337FDFFB14A1@microsoft.com...
> >> >> >> >> >> >I checked the video settings & tryed several including full off.
> >> >> >> >> >> >Sama
> >> >> >> >> >> >results.
> >> >> >> >> >> > I attempteed install of items for error code Ox50070071- More
> >> >> >> >> >> > current
> >> >> >> >> >> > versions were already installed. No help to me.
> >> >> >> >> >> > I tryed reinstalling for the second time. Same condition.
> >> >> >> >> >> > I again recompacted - no change, I again generated a new
> >> >> >> >> >> > Mstore10.mgc.
> >> >> >> >> >> > No
> >> >> >> >> >> > change.
> >> >> >> >> >> > Any other suggestions short of a complete uninstall and reinstall?
> >> >> >> >> >> >
> >> >> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >> >> >
> >> >> >> >> >> >> Articles to read:
> >> >> >> >> >> >> Clip2002: Errors That Indicate the Mstore10.mgc File May Be
> >> >> >> >> >> >> Corrupted
> >> >> >> >> >> >> http://support.microsoft.com/kb/300863
> >> >> >> >> >> >>
> >> >> >> >> >> >> You receive a "Clip organizer cannot complete operation the
> >> >> >> >> >> >> specified
> >> >> >> >> >> >> procedure
> >> >> >> >> >> >> could
> >> >> >> >> >> >> not be found error code 0x8007007f" error message when you try to
> >> >> >> >> >> >> insert
> >> >> >> >> >> >> Clip
> >> >> >> >> >> >> Art
> >> >> >> >> >> >> into an Office document or publication
> >> >> >> >> >> >> http://support.microsoft.com/default...b;en-us;884424
> >> >> >> >> >> >>
> >> >> >> >> >> >> Have you looked into the possibility your video driver may be at
> >> >> >> >> >> >> fault?
> >> >> >> >> >> >> Try this, slide down the acceleration on your adapter, right-click
> >> >> >> >> >> >> the
> >> >> >> >> >> >> desktop,
> >> >> >> >> >> >> properties, settings tab, advanced button, troubleshoot tab. If
> >> >> >> >> >> >> this
> >> >> >> >> >> >> helps,
> >> >> >> >> >> >> upgrade
> >> >> >> >> >> >> your driver from the manufacturer's web site.
> >> >> >> >> >> >>
> >> >> >> >> >> >> --
> >> >> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
> >> >> >> >> >> >> news:05B9BA70-2635-4E67-BF73-80066977BFE5@microsoft.com...
> >> >> >> >> >> >> > Did everything you suggested. The problem persists. When search
> >> >> >> >> >> >> > mode
> >> >> >> >> >> >> > is
> >> >> >> >> >> >> > entered, the application just continues to search. A utility I
> >> >> >> >> >> >> > monitored
> >> >> >> >> >> >> > the
> >> >> >> >> >> >> > function with idicated over 6 gig of memory being utilized with
> >> >> >> >> >> >> > no
> >> >> >> >> >> >> > results.
> >> >> >> >> >> >> > Computer has to be restarted to release the application. I have
> >> >> >> >> >> >> > tried
> >> >> >> >> >> >> > repair,
> >> >> >> >> >> >> > reinstall etc to no avail. Is there some sort of hot fix
> >> >> >> >> >> >> > available
> >> >> >> >> >> >> > that
> >> >> >> >> >> >> > might
> >> >> >> >> >> >> > address this problem?
> >> >> >> >> >> >> >
> >> >> >> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >> >> >> >
> >> >> >> >> >> >> >> Empty your cache, in IE, tools, Internet Options, delete
> >> >> >> >> >> >> >> files...
> >> >> >> >> >> >> >>
> >> >> >> >> >> >> >> Compact your Organizer, tools, compact.
> >> >> >> >> >> >> >>
> >> >> >> >> >> >> >> --
> >> >> >> >> >> >> >> Mary Sauer MS MVP
> >> >> >> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> >> >> >> "Hal Norman" <Hal Norman@discussions.microsoft.com> wrote in
> >> >> >> >> >> >> >> message
> >> >> >> >> >> >> >> news:EBAC3FFD-0EB8-432F-BDB0-34B2156537FF@microsoft.com...
> >> >> >> >> >> >> >> > Clip organizer freezes up when "search" is selected. This
> >> >> >> >> >> >> >> > occurs
> >> >> >> >> >> >> >> > in
> >> >> >> >> >> >> >> > stand
> >> >> >> >> >> >> >> > alone mode and also when clip organizer is activated from
> >> >> >> >> >> >> >> > publisher,
> >> >> >> >> >> >> >> > word
> >> >> >> >> >> >> >> > and
> >> >> >> >> >> >> >> > excel. In the case of the application it freezes the
> >> >> >> >> >> >> >> > application.
> >> >> >> >> >> >> >> > Windows
> >> >> >> >> >> >> >> > task manager must be envoked to release the application.
> >> >> >> >> >> >> >> > Clip Organizer worked fine until a couple of weeks ago. I
> >> >> >> >> >> >> >> > have
> >> >> >> >> >> >> >> > downloaded
> >> >> >> >> >> >> >> > and installed all suggested security patches and Windows and
> >> >> >> >> >> >> >> > Office
> >> >> >> >> >> >> >> > up
> >> >> >> >> >> >> >> > grades
> >> >> >> >> >> >> >> > regularily.
> >> >> >> >> >> >> >> > My computer is a Gateway with OEM Windows & Office XP. I'm
> >> >> >> >> >> >> >> > running
> >> >> >> >> >> >> >> > Windows
> >> >> >> >> >> >> >> > XP Home, service pack two and Office xp. Fooling around with
> >> >> >> >> >> >> >> > the
> >> >> >> >> >> >> >> > application
> >> >> >> >> >> >> >> > did generate an error message, on a one time basis, having to
> >> >> >> >> >> >> >> > do
> >> >> >> >> >> >> >> > with
> >> >> >> >> >> >> >> > ActiveX. (Something to do with can't search outside a module
> >> >> >> >> >> >> >> > when
> >> >> >> >> >> >> >> > searching
> >> >> >> >> >> >> >> > in it.)
> >> >> >> >> >> >> >> > Does any one have any suggestions of how to solve this
> >> >> >> >> >> >> >> > problem.
> >> >> >> >> >> >> >> > Thanks
> >> >> >> >> >> >> >> >
> >> >> >> >> >> >> >>
> >> >> >> >> >> >> >>
> >> >> >> >> >> >> >>
> >> >> >> >> >> >>
> >> >> >> >> >> >>
> >> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Mary Sauer

I have no idea why you are having these problems.
The first troubleshooting step is to download and install the latest drivers for your
video, audio and NIC devices (get them from the OEM web sites, not from Windows
Update). Also check for a bios flash. You can also run a ram diagnostic.
Gateway will detect your system and let you know if there are updates available.

In IE, tools, Internet Options, settings tab, view objects, click view, details,
delete everything that is unknown or corrupted.

How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/kb/883256

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
news:0B3AA569-916F-4507-AFDA-83CE08444E3F@microsoft.com...
> Mary,
> Thank you for your last suggestion of un-installing SP 2 and reinstalling.
> However, after reviewing my system, I find myself reluctant to take this
> step since the MDAC indicated that I have the latest version (2.8) on my
> system.
> Would you advise going to Microsoft support in the hope they can fix my
> problem even thou it may cost me some money?
> Hal
>
> "Mary Sauer" wrote:
>
>> Hal, In another thread a poster was having a similar issue. This is his solution
>> 1. Remove XP Service Pack 2.
>> 2. Install MDAC components as explained in method 2 of KB 884424.
>> 3. Reinstall XP Service Pack 2.
>>
>> When I used component checker to check on my MDAC installation after I
>> removed SP2, it was MDAC v. 2.7. My guess is that something didn't get
>> updated after the installation of SP2, which is supposed to bring MDAC to v.
>> 2.81. Updating MDAC before installing SP2 made sure that those components
>> were mostly up to date before the install, and all is copacetic now.
>>
>> Copy the appcompat.txt file somewhere and delete it from your temp file. See if
>> that
>> helps.
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> news:1F83F3E4-B582-42FF-B69B-2EE1BA5874E8@microsoft.com...
>> > Hi Mary:
>> > I imagine you're as heartily sick of my problem as I am.
>> > Anyway, a couple of questions: 1. What do you mean by malware? 2. What am I
>> > trying to accomplish by disabling script blocking in Norton and disabling
>> > office plug ins. I did that and found that office plug ins were already
>> > disabled.
>> > Hal
>> >
>> > "Mary Sauer" wrote:
>> >
>> >> Hi again Hal,
>> >> The appcompat.txt is an application compatibility file.
>> >>
>> >> I have scoured the Internet for your error. Have you tried a spyware scan? Most
>> >> of
>> >> the forums I have read suggest it is a malware issue.
>> >> Do you have Norton? Disable "script blocking" in Norton, and in Norton Options,
>> >> Misc., disable "Office Plug-ins."
>> >>
>> >> This forum is good
>> >> http://tankweb.net/Forums/viewtopic/...c/start=0.html
>> >>
>> >> Using Application Verifier to Troubleshoot Programs in Windows XP
>> >> http://support.microsoft.com/default...b;en-us;286568
>> >>
>> >>
>> >> There is a mention on your error here
>> >> BUG: You may receive an error message when you try to initialize full-text
>> >> indexing
>> >> for a database on a computer that is running Windows XP SP2
>> >> http://support.microsoft.com/?kbid=883783
>> >>
>> >> This article has a description of what is included in the appcompat.txt file
>> >> https://winqual.microsoft.com/help/w..._overview.aspx
>> >>
>> >> I know this is not the most helpful information. Do you have a restore point?
>> >>
>> >> --
>> >> Mary Sauer MSFT MVP
>> >> http://office.microsoft.com/
>> >> http://msauer.mvps.org/
>> >> news://msnews.microsoft.com
>> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> >> news:96C31B81-5553-403B-9862-0809569E73E6@microsoft.com...
>> >> > The clip 2002 resolution has no effect. Tryed this at least two other times
>> >> > with no improvement.
>> >> > I went one step further with the error report. I restarted the computer and
>> >> > was able to get a clean clip organizer application up. I then went to search
>> >> > and got the same results as previously (i.e. searching was indicated with the
>> >> > application frozen. Upon closing the window I got the error message, "had to
>> >> > close & sending error message.
>> >> > Error msg consisted of
>> >> > Mdule 32
>> >> > Version .dll etc etc etc
>> >> > Mdule 2
>> >> > ntdll.dll..........
>> >> > Mdule 3
>> >> > Kernel 32.dll .........
>> >> >
>> >> > This time the error message went on to annotate a total of 50 modules
>> >> > followed by "thread 1" which seemed to go on forever.
>> >> > This was followed by: Files included C:\DOCUME~\owned\locals~1
>> >> > Temp\8822_appcompat.txt
>> >> >
>> >> > Does this help?
>> >> >
>> >> > "Mary Sauer" wrote:
>> >> >
>> >> >> Hopefully this will fix it.
>> >> >> Clip2002: Errors That Indicate the Mstore10.mgc File May Be Corrupted
>> >> >> http://support.microsoft.com/kb/300863
>> >> >>
>> >> >> --
>> >> >> Mary Sauer MSFT MVP
>> >> >> http://office.microsoft.com/
>> >> >> http://msauer.mvps.org/
>> >> >> news://msnews.microsoft.com
>> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> >> >> news:04C00169-DB8A-48F7-B907-207DBB4375BE@microsoft.com...
>> >> >> > Following is the error report sent after application failed to open:
>> >> >> > Exception information
>> >> >> > Code: oxc000005 Flags: Ox00000000
>> >> >> > Record: Ox 0000000000000000 Address: Ox 00000000364ea289
>> >> >> >
>> >> >> > System Information
>> >> >> > Windows NT5.1 Build: 2600
>> >> >> > CPU Vendor code: 756E6547-49656E69 - 6C65746E
>> >> >> > CPU Version: 00000FOA CPU Feature code: 3FEBFBFF
>> >> >> > CPUAMD Feature Code: 00B4E824
>> >> >> >
>> >> >> > Module 1
>> >> >> > MSTORE.EXE
>> >> >> > IMPage Base: Ox00400000 Image size: Ox00000080
>> >> >> > Check Sum: Ox0001eb6f Time Stamp: Ox 3f8afo6f
>> >> >> >
>> >> >> > Version Information
>> >> >> > Signature feef04bd
>> >> >> > StrucVer: 00010000
>> >> >> > FileVer: (10.0 : 6308.0)
>> >> >> > ProdVer: (10.0 : 6308.0
>> >> >> > Flag Mask: 0000003f
>> >> >> > Flags: 00000000
>> >> >> > os: 00000004
>> >> >> > File type 0000000
>> >> >> > Sub Type 00000000
>> >> >> > File date 00000000 : 00000000
>> >> >> >
>> >> >> > The following Files will be included in this error report
>> >> >> > C\DOCUME~1\owner\Locals~1\Temp\cbaa-appcompat.TXT
>> >> >> >
>> >> >> >
>> >> >> > "Mary Sauer" wrote:
>> >> >> >
>> >> >> >> The error report has a details button, you will see what the error is,
>> >> >> >> what
>> >> >> >> is
>> >> >> >> it?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> http://office.microsoft.com/
>> >> >> >> http://msauer.mvps.org/
>> >> >> >> news://msnews.microsoft.com
>> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> >> >> >> news:A3683AFD-B1A6-4692-A428-069097406FA1@microsoft.com...
>> >> >> >> > Performed the action you suggested and found that Office Template &
>> >> >> >> > Media
>> >> >> >> > Control was not disabled. I went ahead & updated Active x controls.
>> >> >> >> >
>> >> >> >> > Detect & Repair appear to be working fine. The reference you gave me
>> >> >> >> > was
>> >> >> >> > for
>> >> >> >> > Office 2003.
>> >> >> >> >
>> >> >> >> > When rechecking Cip Organizer, after activating "search" 12 empty boxes
>> >> >> >> > came
>> >> >> >> > up, stayed for 15 seconds or so & then disappeared. Lower box continued
>> >> >> >> > to
>> >> >> >> > show "searching" All other functions became inoperative. Closed
>> >> >> >> > application.
>> >> >> >> > This was followed with request to send error report to Microsoft.
>> >> >> >> > Clip Organizer remains inoperative (Inial window appears, remains
>> >> >> >> > grey- )
>> >> >> >> > Must restart windows before normal Cip Organizer window will activate.
>> >> >> >> > Still need help.
>> >> >> >> >
>> >> >> >> > "Mary Sauer" wrote:
>> >> >> >> >
>> >> >> >> >> a.. If you are running Microsoft Windows® XP with Service Pack 2, it
>> >> >> >> >> is
>> >> >> >> >> possible
>> >> >> >> >> to
>> >> >> >> >> disable or enable ActiveX controls by using the Manage Add-ins command
>> >> >> >> >> on
>> >> >> >> >> the
>> >> >> >> >> Tools
>> >> >> >> >> menu in Internet Explorer.
>> >> >> >> >> The Microsoft Office Template and Media Control may have been
>> >> >> >> >> disabled.
>> >> >> >> >> If
>> >> >> >> >> so,
>> >> >> >> >> you
>> >> >> >> >> cannot automatically download clip art and media or templates on
>> >> >> >> >> Office
>> >> >> >> >> Online,
>> >> >> >> >> or
>> >> >> >> >> do
>> >> >> >> >> practice sessions in online training courses on Office Online. To
>> >> >> >> >> enable
>> >> >> >> >> the
>> >> >> >> >> control:
>> >> >> >> >>
>> >> >> >> >> 1.. In Internet Explorer, on the Tools menu, click Manage Add-ons.
>> >> >> >> >> 2.. Select Microsoft Office Template and Media Control in the list
>> >> >> >> >> of
>> >> >> >> >> controls.
>> >> >> >> >> If you do not see that control listed, click the arrow on the Show
>> >> >> >> >> box
>> >> >> >> >> at
>> >> >> >> >> the
>> >> >> >> >> top
>> >> >> >> >> of the Manage Add-ons dialog box, and then select Add-ons that have
>> >> >> >> >> been
>> >> >> >> >> used
>> >> >> >> >> by
>> >> >> >> >> Internet Explorer. Then select Microsoft Office Template and Media
>> >> >> >> >> Control
>> >> >> >> >> in
>> >> >> >> >> the
>> >> >> >> >> list of controls.
>> >> >> >> >>
>> >> >> >> >> 3.. Under Settings, click Enable. You may see a message saying that
>> >> >> >> >> you
>> >> >> >> >> need
>> >> >> >> >> to
>> >> >> >> >> restart Internet Explorer for the change to take effect. Click OK, and
>> >> >> >> >> then
>> >> >> >> >> click
>> >> >> >> >> OK
>> >> >> >> >> again.
>> >> >> >> >>
>> >> >> >> >> Does the "detect and repair" turn off?
>> >> >> >> >> You cannot turn off the Detect and Repair feature in Clip Organizer
>> >> >> >> >> for
>> >> >> >> >> Office
>> >> >> >> >> 2003
>> >> >> >> >> http://support.microsoft.com/default...b;en-us;840645
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> >> http://office.microsoft.com/
>> >> >> >> >> http://msauer.mvps.org/
>> >> >> >> >> news://msnews.microsoft.com
>> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> >> >> >> >> news:57C5FA74-D8B3-40E3-B8AB-20F64B46185D@microsoft.com...
>> >> >> >> >> > Hi:
>> >> >> >> >> > Yes, I tryed detect & repair.
>> >> >> >> >> > I downloaded the MDAC utility, ran it & results were MDAC 2,8 SP1 -
>> >> >> >> >> > all
>> >> >> >> >> > componet files were 2004 version xp.....
>> >> >> >> >> > I downloaded the Jet 4.0 and got "file you're trying to install is
>> >> >> >> >> > earlier
>> >> >> >> >> > than installed version.
>> >> >> >> >> > What might be next?
>> >> >> >> >> >
>> >> >> >> >> > "Mary Sauer" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> Have you tried "detect and repair?"
>> >> >> >> >> >> Maybe one the MDAC components are mismatched
>> >> >> >> >> >> MDAC Utility: Component Checker
>> >> >> >> >> >> http://www.microsoft.com/downloads/d...DisplayLang=en
>> >> >> >> >> >>
>> >> >> >> >> >> How about the Jet 4.0?
>> >> >> >> >> >> http://www.microsoft.com/downloads/r...DisplayLang=en
>> >> >> >> >> >>
>> >> >> >> >> >> --
>> >> >> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> >> >> http://office.microsoft.com/
>> >> >> >> >> >> http://msauer.mvps.org/
>> >> >> >> >> >> news://msnews.microsoft.com
>> >> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in message
>> >> >> >> >> >> news:44464B98-5D96-4EF5-A3B6-337FDFFB14A1@microsoft.com...
>> >> >> >> >> >> >I checked the video settings & tryed several including full off.
>> >> >> >> >> >> >Sama
>> >> >> >> >> >> >results.
>> >> >> >> >> >> > I attempteed install of items for error code Ox50070071- More
>> >> >> >> >> >> > current
>> >> >> >> >> >> > versions were already installed. No help to me.
>> >> >> >> >> >> > I tryed reinstalling for the second time. Same condition.
>> >> >> >> >> >> > I again recompacted - no change, I again generated a new
>> >> >> >> >> >> > Mstore10.mgc.
>> >> >> >> >> >> > No
>> >> >> >> >> >> > change.
>> >> >> >> >> >> > Any other suggestions short of a complete uninstall and
>> >> >> >> >> >> > reinstall?
>> >> >> >> >> >> >
>> >> >> >> >> >> > "Mary Sauer" wrote:
>> >> >> >> >> >> >
>> >> >> >> >> >> >> Articles to read:
>> >> >> >> >> >> >> Clip2002: Errors That Indicate the Mstore10.mgc File May Be
>> >> >> >> >> >> >> Corrupted
>> >> >> >> >> >> >> http://support.microsoft.com/kb/300863
>> >> >> >> >> >> >>
>> >> >> >> >> >> >> You receive a "Clip organizer cannot complete operation the
>> >> >> >> >> >> >> specified
>> >> >> >> >> >> >> procedure
>> >> >> >> >> >> >> could
>> >> >> >> >> >> >> not be found error code 0x8007007f" error message when you try
>> >> >> >> >> >> >> to
>> >> >> >> >> >> >> insert
>> >> >> >> >> >> >> Clip
>> >> >> >> >> >> >> Art
>> >> >> >> >> >> >> into an Office document or publication
>> >> >> >> >> >> >> http://support.microsoft.com/default...b;en-us;884424
>> >> >> >> >> >> >>
>> >> >> >> >> >> >> Have you looked into the possibility your video driver may be at
>> >> >> >> >> >> >> fault?
>> >> >> >> >> >> >> Try this, slide down the acceleration on your adapter,
>> >> >> >> >> >> >> right-click
>> >> >> >> >> >> >> the
>> >> >> >> >> >> >> desktop,
>> >> >> >> >> >> >> properties, settings tab, advanced button, troubleshoot tab. If
>> >> >> >> >> >> >> this
>> >> >> >> >> >> >> helps,
>> >> >> >> >> >> >> upgrade
>> >> >> >> >> >> >> your driver from the manufacturer's web site.
>> >> >> >> >> >> >>
>> >> >> >> >> >> >> --
>> >> >> >> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> >> >> >> http://office.microsoft.com/
>> >> >> >> >> >> >> http://msauer.mvps.org/
>> >> >> >> >> >> >> news://msnews.microsoft.com
>> >> >> >> >> >> >> "Hal Norman" <HalNorman@discussions.microsoft.com> wrote in
>> >> >> >> >> >> >> message
>> >> >> >> >> >> >> news:05B9BA70-2635-4E67-BF73-80066977BFE5@microsoft.com...
>> >> >> >> >> >> >> > Did everything you suggested. The problem persists. When
>> >> >> >> >> >> >> > search
>> >> >> >> >> >> >> > mode
>> >> >> >> >> >> >> > is
>> >> >> >> >> >> >> > entered, the application just continues to search. A utility I
>> >> >> >> >> >> >> > monitored
>> >> >> >> >> >> >> > the
>> >> >> >> >> >> >> > function with idicated over 6 gig of memory being utilized
>> >> >> >> >> >> >> > with
>> >> >> >> >> >> >> > no
>> >> >> >> >> >> >> > results.
>> >> >> >> >> >> >> > Computer has to be restarted to release the application. I
>> >> >> >> >> >> >> > have
>> >> >> >> >> >> >> > tried
>> >> >> >> >> >> >> > repair,
>> >> >> >> >> >> >> > reinstall etc to no avail. Is there some sort of hot fix
>> >> >> >> >> >> >> > available
>> >> >> >> >> >> >> > that
>> >> >> >> >> >> >> > might
>> >> >> >> >> >> >> > address this problem?
>> >> >> >> >> >> >> >
>> >> >> >> >> >> >> > "Mary Sauer" wrote:
>> >> >> >> >> >> >> >
>> >> >> >> >> >> >> >> Empty your cache, in IE, tools, Internet Options, delete
>> >> >> >> >> >> >> >> files...
>> >> >> >> >> >> >> >>
>> >> >> >> >> >> >> >> Compact your Organizer, tools, compact.
>> >> >> >> >> >> >> >>
>> >> >> >> >> >> >> >> --
>> >> >> >> >> >> >> >> Mary Sauer MS MVP
>> >> >> >> >> >> >> >> http://office.microsoft.com/
>> >> >> >> >> >> >> >> http://msauer.mvps.org/
>> >> >> >> >> >> >> >> news://msnews.microsoft.com
>> >> >> >> >> >> >> >> "Hal Norman" <Hal Norman@discussions.microsoft.com> wrote in
>> >> >> >> >> >> >> >> message
>> >> >> >> >> >> >> >> news:EBAC3FFD-0EB8-432F-BDB0-34B2156537FF@microsoft.com...
>> >> >> >> >> >> >> >> > Clip organizer freezes up when "search" is selected. This
>> >> >> >> >> >> >> >> > occurs
>> >> >> >> >> >> >> >> > in
>> >> >> >> >> >> >> >> > stand
>> >> >> >> >> >> >> >> > alone mode and also when clip organizer is activated from
>> >> >> >> >> >> >> >> > publisher,
>> >> >> >> >> >> >> >> > word
>> >> >> >> >> >> >> >> > and
>> >> >> >> >> >> >> >> > excel. In the case of the application it freezes the
>> >> >> >> >> >> >> >> > application.
>> >> >> >> >> >> >> >> > Windows
>> >> >> >> >> >> >> >> > task manager must be envoked to release the application.
>> >> >> >> >> >> >> >> > Clip Organizer worked fine until a couple of weeks ago. I
>> >> >> >> >> >> >> >> > have
>> >> >> >> >> >> >> >> > downloaded
>> >> >> >> >> >> >> >> > and installed all suggested security patches and Windows
>> >> >> >> >> >> >> >> > and
>> >> >> >> >> >> >> >> > Office
>> >> >> >> >> >> >> >> > up
>> >> >> >> >> >> >> >> > grades
>> >> >> >> >> >> >> >> > regularily.
>> >> >> >> >> >> >> >> > My computer is a Gateway with OEM Windows & Office XP. I'm
>> >> >> >> >> >> >> >> > running
>> >> >> >> >> >> >> >> > Windows
>> >> >> >> >> >> >> >> > XP Home, service pack two and Office xp. Fooling around
>> >> >> >> >> >> >> >> > with
>> >> >> >> >> >> >> >> > the
>> >> >> >> >> >> >> >> > application
>> >> >> >> >> >> >> >> > did generate an error message, on a one time basis, having
>> >> >> >> >> >> >> >> > to
>> >> >> >> >> >> >> >> > do
>> >> >> >> >> >> >> >> > with
>> >> >> >> >> >> >> >> > ActiveX. (Something to do with can't search outside a
>> >> >> >> >> >> >> >> > module
>> >> >> >> >> >> >> >> > when
>> >> >> >> >> >> >> >> > searching
>> >> >> >> >> >> >> >> > in it.)
>> >> >> >> >> >> >> >> > Does any one have any suggestions of how to solve this
>> >> >> >> >> >> >> >> > problem.
>> >> >> >> >> >> >> >> > Thanks
>> >> >> >> >> >> >> >> >
>> >> >> >> >> >> >> >>
>> >> >> >> >> >> >> >>
>> >> >> >> >> >> >> >>
>> >> >> >> >> >> >>
>> >> >> >> >> >> >>
>> >> >> >> >> >> >>
>> >> >> >> >> >>
>> >> >> >> >> >>
>> >> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

Daniel Yang

Is your ISP Comcast? I experienced exactly the same problem after my ISP is switched to Comcast. The problem disappears when I plug the computer in another ISP's network.