jackbboy

David, try running fixmapi at the cmd prompt
Good luck
----------
"David" wrote:

> Did you solve the problem?, i have the same problem can anyone help me.
>
> "Nicow" wrote:
>
> > Hi,
> >
> > I'm trying to install the Outlook CRM desktop client on Outlook 2003 SP2 on
> > a Windows 2003 R2 SP2 Terminal server , which is also hosting an Exchange
> > Server 2003 installation and is a domain controller. I know, bad practice,
> > not supported, but the machine is just serving for about 8 users. The CRM
> > server is on an other server.
> >
> > I installed the client succesfull on some other machines, including terminal
> > servers, using the same user account. The user is domain admin.
> >
> >
> > I'm getting this error: in the crm30clientsetup.log
> > 23:06:09| Info| MAPISVC.INF: C:\WINDOWS\system32\mapisvc.inf
> > 23:06:09| Info| Starting CrmForOutlookInstaller process. Log file is
> > located at: C:\Documents and Settings\Administrator\Application
> > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > 23:06:10| Info| Outlook Installer process Complete
> > 23:06:10| Error| Outlook installer failed with hr = 8004010F
> > 23:06:10| Error| LaunchOutlookInstallerProcess failed.(error = 2147746063)
> > (pstinstaller.cpp:CPstInstaller:oInstallPst:217) .
> > 23:06:10| Error| System.Exception: Action
> > Microsoft.Crm.Setup.Client.InstallPstAction failed. --->
> > System.Runtime.InteropServices.COMException (0x8004010F):
> > LaunchOutlookInstallerProcess failed.
> > at System.Runtime.InteropServices.Marshal.ThrowExcept ionForHR(Int32
> > errorCode, IntPtr errorInfo)
> > at Microsoft.Crm.Setup.Client.InstallPstAction.Do(IDi ctionary parameters)
> > at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
> > IDictionary parameters, Boolean undo)
> > --- End of inner exception stack trace ---, Error, RetryCancel, Option1
> >
> >
> > and in the crm30foroutlookinstaller:
> > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > starting==================
> > 23: 6:12| Info| InstallOptions Parsed
> > 23: 6:12| Info| InstallAbp=0
> > 23: 6:12| Info| InstallPst=1
> > 23: 6:12| Info| UninstallAbp=0
> > 23: 6:12| Info| UninstallPst=0
> > 23: 6:12| Info| UpgradeItems=0
> > 23: 6:12| Info| LogFile=C:\Documents and
> > Settings\Administrator.T4U\Application
> > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > 23: 6:12| Info| Succesfully opened progress event
> > 23: 6:12| Info| Entering DoInstallPst
> > 23: 6:12| Info| DoInstallPst called with installPst = 1
> > 23: 6:12| Info| Entering GetMapiSession
> > 23: 6:12| Info| Exiting GetMapiSession
> > 23: 6:12| Info| Entering GetServiceMuid
> > 23: 6:12| Info| Msg Service not found
> > 23: 6:12| Info| Exiting GetServiceMuid
> > 23: 6:12| Info| Entering GetServiceMuid
> > 23: 6:12| Info| Msg Service not found
> > 23: 6:12| Info| Exiting GetServiceMuid
> > 23: 6:12| Info| CreateMsgService failed
> > 23: 6:12| Info| Exiting DoInstallPst
> > 23: 6:12| Info| DoInstallPst failed with hr = 8004010F.
> > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > finished==================
> >
> >
> >
> > I tried all probable solutions I could find:
> > - downloading the most recent outlook crm client
> > - installing all updates I could find
> > - creating a new administrator account to clear out profiles
> > - reinstalling outlook
> > - copying mapisvc.inf from system32 \ msmapi from a server where crm client
> > was succesfully installed
> > - running the terminal server installer script, which gave me:
> > ============== Starting CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > ==================
> > *********************************
> > Creating the MSCRMClient reg hive
> > ************************************************** ************************
> > Copying CRM registry keys to "<HKCU>\Software\Microsoft\MSCRM Client"
> > ************************************************** ************************
> > Executing Install PST Service And CRM ABP
> > PST\ABP Install failed. It is likely that Outlook is not installed or not
> > initialized.
> > Unregistering the ABP\PST services.
> > deleting the MSCRMClient reg hive.
> > ============== Ending CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > ==================
> >
> >
> >
> > I really need the client on that server. Any help would be very welcome.
> >

Mervin

Hi there, we have tried this solution, but it didn't work. Any other
suggestions for this problem, "Action
Microsoft.Crm.Setup.Client.InstallPstAction failed.
LaunchOutlookInstallerProcess failed."

Thanks.


"jackbboy" wrote:

> David, try running fixmapi at the cmd prompt
> Good luck
> ----------
> "David" wrote:
>
> > Did you solve the problem?, i have the same problem can anyone help me.
> >
> > "Nicow" wrote:
> >
> > > Hi,
> > >
> > > I'm trying to install the Outlook CRM desktop client on Outlook 2003 SP2 on
> > > a Windows 2003 R2 SP2 Terminal server , which is also hosting an Exchange
> > > Server 2003 installation and is a domain controller. I know, bad practice,
> > > not supported, but the machine is just serving for about 8 users. The CRM
> > > server is on an other server.
> > >
> > > I installed the client succesfull on some other machines, including terminal
> > > servers, using the same user account. The user is domain admin.
> > >
> > >
> > > I'm getting this error: in the crm30clientsetup.log
> > > 23:06:09| Info| MAPISVC.INF: C:\WINDOWS\system32\mapisvc.inf
> > > 23:06:09| Info| Starting CrmForOutlookInstaller process. Log file is
> > > located at: C:\Documents and Settings\Administrator\Application
> > > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > > 23:06:10| Info| Outlook Installer process Complete
> > > 23:06:10| Error| Outlook installer failed with hr = 8004010F
> > > 23:06:10| Error| LaunchOutlookInstallerProcess failed.(error = 2147746063)
> > > (pstinstaller.cpp:CPstInstaller:oInstallPst:217) .
> > > 23:06:10| Error| System.Exception: Action
> > > Microsoft.Crm.Setup.Client.InstallPstAction failed. --->
> > > System.Runtime.InteropServices.COMException (0x8004010F):
> > > LaunchOutlookInstallerProcess failed.
> > > at System.Runtime.InteropServices.Marshal.ThrowExcept ionForHR(Int32
> > > errorCode, IntPtr errorInfo)
> > > at Microsoft.Crm.Setup.Client.InstallPstAction.Do(IDi ctionary parameters)
> > > at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
> > > IDictionary parameters, Boolean undo)
> > > --- End of inner exception stack trace ---, Error, RetryCancel, Option1
> > >
> > >
> > > and in the crm30foroutlookinstaller:
> > > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > > starting==================
> > > 23: 6:12| Info| InstallOptions Parsed
> > > 23: 6:12| Info| InstallAbp=0
> > > 23: 6:12| Info| InstallPst=1
> > > 23: 6:12| Info| UninstallAbp=0
> > > 23: 6:12| Info| UninstallPst=0
> > > 23: 6:12| Info| UpgradeItems=0
> > > 23: 6:12| Info| LogFile=C:\Documents and
> > > Settings\Administrator.T4U\Application
> > > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > > 23: 6:12| Info| Succesfully opened progress event
> > > 23: 6:12| Info| Entering DoInstallPst
> > > 23: 6:12| Info| DoInstallPst called with installPst = 1
> > > 23: 6:12| Info| Entering GetMapiSession
> > > 23: 6:12| Info| Exiting GetMapiSession
> > > 23: 6:12| Info| Entering GetServiceMuid
> > > 23: 6:12| Info| Msg Service not found
> > > 23: 6:12| Info| Exiting GetServiceMuid
> > > 23: 6:12| Info| Entering GetServiceMuid
> > > 23: 6:12| Info| Msg Service not found
> > > 23: 6:12| Info| Exiting GetServiceMuid
> > > 23: 6:12| Info| CreateMsgService failed
> > > 23: 6:12| Info| Exiting DoInstallPst
> > > 23: 6:12| Info| DoInstallPst failed with hr = 8004010F.
> > > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > > finished==================
> > >
> > >
> > >
> > > I tried all probable solutions I could find:
> > > - downloading the most recent outlook crm client
> > > - installing all updates I could find
> > > - creating a new administrator account to clear out profiles
> > > - reinstalling outlook
> > > - copying mapisvc.inf from system32 \ msmapi from a server where crm client
> > > was succesfully installed
> > > - running the terminal server installer script, which gave me:
> > > ============== Starting CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > > ==================
> > > *********************************
> > > Creating the MSCRMClient reg hive
> > > ************************************************** ************************
> > > Copying CRM registry keys to "<HKCU>\Software\Microsoft\MSCRM Client"
> > > ************************************************** ************************
> > > Executing Install PST Service And CRM ABP
> > > PST\ABP Install failed. It is likely that Outlook is not installed or not
> > > initialized.
> > > Unregistering the ABP\PST services.
> > > deleting the MSCRMClient reg hive.
> > > ============== Ending CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > > ==================
> > >
> > >
> > >
> > > I really need the client on that server. Any help would be very welcome.
> > >

Philippe

I've got the axact same problem here, although some users have the CRM
functionality in the terminal and others don't...
--
if it all works without errors then where is the challange?


"Mervin" wrote:

> Hi there, we have tried this solution, but it didn't work. Any other
> suggestions for this problem, "Action
> Microsoft.Crm.Setup.Client.InstallPstAction failed.
> LaunchOutlookInstallerProcess failed."
>
> Thanks.
>
>
> "jackbboy" wrote:
>
> > David, try running fixmapi at the cmd prompt
> > Good luck
> > ----------
> > "David" wrote:
> >
> > > Did you solve the problem?, i have the same problem can anyone help me.
> > >
> > > "Nicow" wrote:
> > >
> > > > Hi,
> > > >
> > > > I'm trying to install the Outlook CRM desktop client on Outlook 2003 SP2 on
> > > > a Windows 2003 R2 SP2 Terminal server , which is also hosting an Exchange
> > > > Server 2003 installation and is a domain controller. I know, bad practice,
> > > > not supported, but the machine is just serving for about 8 users. The CRM
> > > > server is on an other server.
> > > >
> > > > I installed the client succesfull on some other machines, including terminal
> > > > servers, using the same user account. The user is domain admin.
> > > >
> > > >
> > > > I'm getting this error: in the crm30clientsetup.log
> > > > 23:06:09| Info| MAPISVC.INF: C:\WINDOWS\system32\mapisvc.inf
> > > > 23:06:09| Info| Starting CrmForOutlookInstaller process. Log file is
> > > > located at: C:\Documents and Settings\Administrator\Application
> > > > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > > > 23:06:10| Info| Outlook Installer process Complete
> > > > 23:06:10| Error| Outlook installer failed with hr = 8004010F
> > > > 23:06:10| Error| LaunchOutlookInstallerProcess failed.(error = 2147746063)
> > > > (pstinstaller.cpp:CPstInstaller:oInstallPst:217) .
> > > > 23:06:10| Error| System.Exception: Action
> > > > Microsoft.Crm.Setup.Client.InstallPstAction failed. --->
> > > > System.Runtime.InteropServices.COMException (0x8004010F):
> > > > LaunchOutlookInstallerProcess failed.
> > > > at System.Runtime.InteropServices.Marshal.ThrowExcept ionForHR(Int32
> > > > errorCode, IntPtr errorInfo)
> > > > at Microsoft.Crm.Setup.Client.InstallPstAction.Do(IDi ctionary parameters)
> > > > at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Ac tion action,
> > > > IDictionary parameters, Boolean undo)
> > > > --- End of inner exception stack trace ---, Error, RetryCancel, Option1
> > > >
> > > >
> > > > and in the crm30foroutlookinstaller:
> > > > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > > > starting==================
> > > > 23: 6:12| Info| InstallOptions Parsed
> > > > 23: 6:12| Info| InstallAbp=0
> > > > 23: 6:12| Info| InstallPst=1
> > > > 23: 6:12| Info| UninstallAbp=0
> > > > 23: 6:12| Info| UninstallPst=0
> > > > 23: 6:12| Info| UpgradeItems=0
> > > > 23: 6:12| Info| LogFile=C:\Documents and
> > > > Settings\Administrator.T4U\Application
> > > > Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 7-22-2007.log
> > > > 23: 6:12| Info| Succesfully opened progress event
> > > > 23: 6:12| Info| Entering DoInstallPst
> > > > 23: 6:12| Info| DoInstallPst called with installPst = 1
> > > > 23: 6:12| Info| Entering GetMapiSession
> > > > 23: 6:12| Info| Exiting GetMapiSession
> > > > 23: 6:12| Info| Entering GetServiceMuid
> > > > 23: 6:12| Info| Msg Service not found
> > > > 23: 6:12| Info| Exiting GetServiceMuid
> > > > 23: 6:12| Info| Entering GetServiceMuid
> > > > 23: 6:12| Info| Msg Service not found
> > > > 23: 6:12| Info| Exiting GetServiceMuid
> > > > 23: 6:12| Info| CreateMsgService failed
> > > > 23: 6:12| Info| Exiting DoInstallPst
> > > > 23: 6:12| Info| DoInstallPst failed with hr = 8004010F.
> > > > 23: 6:12| Info| ====================CrmForOutlookInstaller
> > > > finished==================
> > > >
> > > >
> > > >
> > > > I tried all probable solutions I could find:
> > > > - downloading the most recent outlook crm client
> > > > - installing all updates I could find
> > > > - creating a new administrator account to clear out profiles
> > > > - reinstalling outlook
> > > > - copying mapisvc.inf from system32 \ msmapi from a server where crm client
> > > > was succesfully installed
> > > > - running the terminal server installer script, which gave me:
> > > > ============== Starting CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > > > ==================
> > > > *********************************
> > > > Creating the MSCRMClient reg hive
> > > > ************************************************** ************************
> > > > Copying CRM registry keys to "<HKCU>\Software\Microsoft\MSCRM Client"
> > > > ************************************************** ************************
> > > > Executing Install PST Service And CRM ABP
> > > > PST\ABP Install failed. It is likely that Outlook is not installed or not
> > > > initialized.
> > > > Unregistering the ABP\PST services.
> > > > deleting the MSCRMClient reg hive.
> > > > ============== Ending CRM For Outlook TS Configurator zo 22-07-2007 23:08
> > > > ==================
> > > >
> > > >
> > > >
> > > > I really need the client on that server. Any help would be very welcome.
> > > >