Authentication error after using CRM 3.0 for months

Luvsql

The 4 CRM groups are located in our AD under groups. My user, and all other
users, are showing as members under the Reporting and UserGroup. No users
are listed under PrivUser (only administrator, our exchange server computer
and the CRM server are listed) and the SQLGroup is only showing
administrator, one of our IT guys that NEVER is to use CRM and the CRM
server. Should all the users be listed under all these groups?


I added myself to the PrivGroup, but it still does not work for me.

"~Jij" wrote:

> Hi
> Could you check if all your users are still part of the reporting group and
> the privUserGroup that are created by MSCRM on the active directory? If they
> are missing, you would need to add them again.
> Also, are there any licensing issues ?
>
>
>
> "Luvsql" wrote:
>
> > All of a sudden this afternoon, CRM is no longer accessible by any user.
> >
> > CRM databases are accessible.
> > I can also run the Deployment manager on the CRM server and can see all the
> > users that are setup.
> > I can run the environment diagnostics wizard without error.
> >
> > However, ANY user that tries to access the website from any workstation,
> > including the CRM server gets the error:
> >
> > Authentication Error
> > Microsoft CRM could not log you on to the system. Make sure your user record
> > is enabled and that you have been assigned at least one security role. For
> > more information, contact your system administrator.
> >
> > I've rebooted the CRM server multiple times. Any suggestions?

Luvsql

Yes, I believe it was registered. I am re-running it and all the information
has already been filled out. We have been running for almost a year now on
CRM.

"Ian Salgado" wrote:

> Luvsql,
>
> You mean including the CRM Administrator (one who installed CRM)?
>
> Was this CRM installation 'registered/activated' online already? Remember
> there's this registration process? It could've been overlooked and the system
> might just have temporarily 'deactivated' until that part has been fulfilled.
>
> Regards,
> Ian S.
>
> "~Jij" wrote:
>
> > Hi
> > Could you check if all your users are still part of the reporting group and
> > the privUserGroup that are created by MSCRM on the active directory? If they
> > are missing, you would need to add them again.
> > Also, are there any licensing issues ?
> >
> >
> >
> > "Luvsql" wrote:
> >
> > > All of a sudden this afternoon, CRM is no longer accessible by any user.
> > >
> > > CRM databases are accessible.
> > > I can also run the Deployment manager on the CRM server and can see all the
> > > users that are setup.
> > > I can run the environment diagnostics wizard without error.
> > >
> > > However, ANY user that tries to access the website from any workstation,
> > > including the CRM server gets the error:
> > >
> > > Authentication Error
> > > Microsoft CRM could not log you on to the system. Make sure your user record
> > > is enabled and that you have been assigned at least one security role. For
> > > more information, contact your system administrator.
> > >
> > > I've rebooted the CRM server multiple times. Any suggestions?

Luvsql

Yes, I believe it was registered. I am re-running it and all the information
has already been filled out. We have been running for almost a year now on
CRM.

"Ian Salgado" wrote:

> Luvsql,
>
> You mean including the CRM Administrator (one who installed CRM)?
>
> Was this CRM installation 'registered/activated' online already? Remember
> there's this registration process? It could've been overlooked and the system
> might just have temporarily 'deactivated' until that part has been fulfilled.
>
> Regards,
> Ian S.
>
> "~Jij" wrote:
>
> > Hi
> > Could you check if all your users are still part of the reporting group and
> > the privUserGroup that are created by MSCRM on the active directory? If they
> > are missing, you would need to add them again.
> > Also, are there any licensing issues ?
> >
> >
> >
> > "Luvsql" wrote:
> >
> > > All of a sudden this afternoon, CRM is no longer accessible by any user.
> > >
> > > CRM databases are accessible.
> > > I can also run the Deployment manager on the CRM server and can see all the
> > > users that are setup.
> > > I can run the environment diagnostics wizard without error.
> > >
> > > However, ANY user that tries to access the website from any workstation,
> > > including the CRM server gets the error:
> > >
> > > Authentication Error
> > > Microsoft CRM could not log you on to the system. Make sure your user record
> > > is enabled and that you have been assigned at least one security role. For
> > > more information, contact your system administrator.
> > >
> > > I've rebooted the CRM server multiple times. Any suggestions?

Ian Salgado

Try restarting the CRM services.


"Luvsql" wrote:

> Yes, I believe it was registered. I am re-running it and all the information
> has already been filled out. We have been running for almost a year now on
> CRM.
>
> "Ian Salgado" wrote:
>
> > Luvsql,
> >
> > You mean including the CRM Administrator (one who installed CRM)?
> >
> > Was this CRM installation 'registered/activated' online already? Remember
> > there's this registration process? It could've been overlooked and the system
> > might just have temporarily 'deactivated' until that part has been fulfilled.
> >
> > Regards,
> > Ian S.
> >
> > "~Jij" wrote:
> >
> > > Hi
> > > Could you check if all your users are still part of the reporting group and
> > > the privUserGroup that are created by MSCRM on the active directory? If they
> > > are missing, you would need to add them again.
> > > Also, are there any licensing issues ?
> > >
> > >
> > >
> > > "Luvsql" wrote:
> > >
> > > > All of a sudden this afternoon, CRM is no longer accessible by any user.
> > > >
> > > > CRM databases are accessible.
> > > > I can also run the Deployment manager on the CRM server and can see all the
> > > > users that are setup.
> > > > I can run the environment diagnostics wizard without error.
> > > >
> > > > However, ANY user that tries to access the website from any workstation,
> > > > including the CRM server gets the error:
> > > >
> > > > Authentication Error
> > > > Microsoft CRM could not log you on to the system. Make sure your user record
> > > > is enabled and that you have been assigned at least one security role. For
> > > > more information, contact your system administrator.
> > > >
> > > > I've rebooted the CRM server multiple times. Any suggestions?

Ian Salgado

Try restarting the CRM services.


"Luvsql" wrote:

> Yes, I believe it was registered. I am re-running it and all the information
> has already been filled out. We have been running for almost a year now on
> CRM.
>
> "Ian Salgado" wrote:
>
> > Luvsql,
> >
> > You mean including the CRM Administrator (one who installed CRM)?
> >
> > Was this CRM installation 'registered/activated' online already? Remember
> > there's this registration process? It could've been overlooked and the system
> > might just have temporarily 'deactivated' until that part has been fulfilled.
> >
> > Regards,
> > Ian S.
> >
> > "~Jij" wrote:
> >
> > > Hi
> > > Could you check if all your users are still part of the reporting group and
> > > the privUserGroup that are created by MSCRM on the active directory? If they
> > > are missing, you would need to add them again.
> > > Also, are there any licensing issues ?
> > >
> > >
> > >
> > > "Luvsql" wrote:
> > >
> > > > All of a sudden this afternoon, CRM is no longer accessible by any user.
> > > >
> > > > CRM databases are accessible.
> > > > I can also run the Deployment manager on the CRM server and can see all the
> > > > users that are setup.
> > > > I can run the environment diagnostics wizard without error.
> > > >
> > > > However, ANY user that tries to access the website from any workstation,
> > > > including the CRM server gets the error:
> > > >
> > > > Authentication Error
> > > > Microsoft CRM could not log you on to the system. Make sure your user record
> > > > is enabled and that you have been assigned at least one security role. For
> > > > more information, contact your system administrator.
> > > >
> > > > I've rebooted the CRM server multiple times. Any suggestions?