This message has not yet been submitted for delivery CRM 4.0

Chris Brown

Hello,

I though that I would mention that I have the same problem. We are using
the router and forwarder for every user. We have email notifications set up
via WorkFlow and they are sometimes emailed immediately and other times it
can take hours then a whole bunch get emailed at once. It is weird, I'm not
sure what is causing the problem. I don't see any error logs, so I am not
sure what the culprit is. Please let me know if you have any ideas.

Thanks,

Chris

"Kenichiro Nakamura" wrote:

> Hi Stig
>
> Thanks for posting in. This is Ken in Online Partner Support.
>
> Now, Microsoft Dynamics CRM Client for Outlook 4.0 client is able to send
> e-mails directly from Outlook client. Please check the CRM user settings at
> Setting - Administration - Users. If you set 'Microsoft Dynamics CRM for
> Outlook' in the E-mail access type - Outgoing, then not CRM Server local
> SMTP but Outlook itself sends the out-bound e-mails directly.
>
> And Microsoft Dynamics CRM 4.0 does not use local SMTP anymore. You are
> able to choose the Outlook or the E-mail router as an outgoing point.
>
> Regards
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
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> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
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>

Kenichiro Nakamura

Hi Chris

Thanks for posting in. This is Ken in Online Partner Support.

If you don't have any error logs for the Microsoft Dynamics CRM E-mail
Router, then you need trace logs to research.
For example, you are able to obtain network trace logs by network monitor
applications. By network trace log, you may find some communication trace
between the E-mail Router and Exchange Server. Please also check event logs
on the CRM Server.

In newsgroup, we are not able to research trace logs since newsgroups are
provided for break/fix issues. If you need detailed research service,
please contact Microsoft Customer Service and Support services via
telephone so that a dedicated Support Professional can assist with this
request. Please be advised that contacting phone support will be a charged
call. However, if you are simply requesting a hotfix be sent to you and no
other support then charges are usually refunded or waived.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default...S;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com
for regional support phone numbers.

Thank you for your patience and understanding.

Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Kenichiro Nakamura

Hi there!

Checking in to see how this is going.
Is there is anything else we can do for you on this topic?

Have a great week!
Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

DubSport

Hey Ken, this issue is affecting my company as well. Email messages do
make it through, but sometimes take over half an hour to be processed.
Anyone found a fix yet?

Kenichiro Nakamura

Hi jamie

Thanks for posting in.
Please check if you have any error or warning logs in your event log.
If you don't have any logs, then it will need to obtain trace logs for more
detailed research.

Kind Regards,
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Kenichiro Nakamura

Hi there!

Checking in to see how this is going.
Is there is anything else we can do for you on this topic?

Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

@VGroupby1

Ken,

Was there a solution for this? I've been seeing this issue also. I went
through the thread and it didn't look like there was anything on what the
cause/solution was.

-James

"Kenichiro Nakamura" wrote:

> Hi there!
>
> Checking in to see how this is going.
> Is there is anything else we can do for you on this topic?
>
> Regards
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ================================================== ====
>

Kenichiro Nakamura

Hi James

Thanks for posting in.

Unfortunately, I couldn't find any solution for this issue yet since they
don't have any error or warning logs. Therefore I couldn't research more
than just symptom.
To research this issue more deeply, it will require trace logs. Please
contact Microsoft Customer Service and Support services to open case for
this issue if you still have it.

Thank you for your patience and understanding.

Kind Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Kenichiro Nakamura

Hi there

I'm e-mailing you that I will close this post today. Thank you for using
the newsgroup.

Kind regards,
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Michael Cross

I've got the solution (finally).

Following the procedure below will change the polling period from every
1,000 seconds to every 30 seconds.

1. Go to the server where the e-mail router is installed.
2. Go to C:\Program Files\Microsoft CRM Email\Service
3. Edit the file Microsoft.Crm.EmailAgent.xml with Notepad
4. Find the element SchedulingPeriod
5. Change the value (most likely currently 1000) to 30
6. Restart the Microsoft CRM Email Router service

Michael Cross
Navint
http://www.navint.com

If you do this, let me know when you are finished so I can test it.





"gherbstman" wrote:

> We have been experiencing long delays when sending email from CRM 4.0.
> Generally about 30 minutes.
>
> When viewing the e-mail from the contacts history, the top of the e-mail
> displays a message: This message has not yet been submitted for delivery CRM
> 4.0
>
> Eventually the mail delivers and the message goes away. This occurs for any
> CRM mail, manual, merges or workflow.
>
> We have Exchange 2003 on a separate server with the CRM connector.
>
> Anyone else experiencing this?
>
> --
> Gary Herbstman
> Byte Solutions, Inc.
> http://bytesolutions.com
>
>
>