Save and Close Error in accounts and contacts

Lawrence

Hi -

Just upgraded to CRM 4 and am noticing an error when accessing via the web:

When I his either save and close or save and new in an account or a contact
I get an error popup -

"Microsoft Dynamics CRM has encountered an error

Please tell Microsoft about this problem.....


The XML report that is sent to MS is as follows:


Microsoft Dynamics CRM Error Report Contents

<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Syntax error</Message>
<Line>106</Line>
<URL>/ORG
NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</URL>
<PageURL>/ORG
NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</PageURL>
<Function></Function>
<CallStack>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1;
..NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR 1.1.4322;
OfficeLiveConnector.1.0)</BrowserUserAgent>
<BrowserLanguage>en-us</BrowserLanguage>
<SystemLanguage>en-us</SystemLanguage>
<UserLanguage>en-us</UserLanguage>
<ScreenResolution>1680x1050</ScreenResolution>
<ClientName>Web</ClientName>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>&XXXXXXX;</OrgID>
<UserID>&XXXXXXXXX;</UserID>
<CRMVersion>4.0.7333.3</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>

Any ideas would be greatly appriciated.

Thanks!

Basvansluis@gmail.com

On 19 jan, 14:48, Lawrence <> wrote:
> Hi -
>
> Just upgraded to CRM 4 and am noticing an error when accessing via the web:
>
> When I his either save and close or save and new in an account or a contact
> I get an error popup -
>
> "Microsoft Dynamics CRM has encountered an error
>
> Please tell Microsoft about this problem.....
>
> The XML report that is sent to MS is as follows:
>
> Microsoft Dynamics CRM Error Report Contents
>
> <CrmScriptErrorReport>
> * <ReportVersion>1.0</ReportVersion>
> * <ScriptErrorDetails>
> * * * * <Message>Syntax error</Message>
> * * * * <Line>106</Line>
> * * * * <URL>/ORG
> NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</URL>
> * * * * <PageURL>/ORG
> NAME/sfa/conts/edit.aspx?id={13E72404-FE22-4E0D-BBE1-32CA08311FC1}</PageURL*>
> * * * * <Function></Function>
> * * * * <CallStack>
> * * * * </CallStack>
> * </ScriptErrorDetails>
> * <ClientInformation>
> * * * * <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1;
> .NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR 1.1.4322;
> OfficeLiveConnector.1.0)</BrowserUserAgent>
> * * * * <BrowserLanguage>en-us</BrowserLanguage>
> * * * * <SystemLanguage>en-us</SystemLanguage>
> * * * * <UserLanguage>en-us</UserLanguage>
> * * * * <ScreenResolution>1680x1050</ScreenResolution>
> * * * * <ClientName>Web</ClientName>
> * </ClientInformation>
> * <ServerInformation>
> * * <OrgLanguage>1033</OrgLanguage>
> * * <OrgCulture>1033</OrgCulture>
> * * <UserLanguage>1033</UserLanguage>
> * * <UserCulture>1033</UserCulture>
> * * <OrgID>&XXXXXXX;</OrgID>
> * * <UserID>&XXXXXXXXX;</UserID>
> * * <CRMVersion>4.0.7333.3</CRMVersion>
> * </ServerInformation>
> </CrmScriptErrorReport>
>
> Any ideas would be greatly appriciated.
>
> Thanks!

Do you have any javascript on the onsave/onload section of the form? I
noticed that not all the javascripts are working the same way in CRM
4.0. Try to disable all the javascripts and then try it again.

Lawrence

"" wrote:
\>
> Do you have any javascript on the onsave/onload section of the form? I
> noticed that not all the javascripts are working the same way in CRM
> 4.0. Try to disable all the javascripts and then try it again.
>

Yes, there were some old onload scripts for the forms. I removed them and
the issue is fixed.

Thanks for your help.

RobinH

hi
I am getting script errors (sample below) and not sure if my problem relates to Javascript too. Where exactly would I go to disable Javascript? I just get "CRM has encountered an error" sporadically as I move around from one area of CRM client (outlook) to another. Any ideas? thanks

<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Object required</Message>
<Line>197</Line>
<URL>/AGSS/_root/homepage.aspx?etc=2</URL>
<PageURL>/AGSS/_root/homepage.aspx?etc=2</PageURL>
<Function>prepareEnablePresence()</Function>
<CallStack>
<Function>prepareEnablePresence()</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)</BrowserUserAgent>
<BrowserLanguage>en-us</BrowserLanguage>
<SystemLanguage>en-gb</SystemLanguage>
<UserLanguage>en-gb</UserLanguage>
<ScreenResolution>1024x768</ScreenResolution>
<ClientName>Outlook Desktop</ClientName>

synlupri

I am getting the same error and report to MS as the last poster on this thread.
I tried disabling java and scripts and it is still occurring.
Any other ideas please?

chris13

where can i find the on save/load settings? i've tried searching for it in the settings, but i cannot seem to locate it.

any help is much appreciated. thanks,