CRM 4 Installation Error - A referral was returned from the server

Dave Ireland

Hi - I have a resolution to this issue, in case anyone comes across it in
the future. Basically, DNS in this customer's domain was well-and-truely
messed up. I contacted CRM Support initially, and they had me run a few
diagnostics, and then quickly created a sub-case with the Network
Engineering Team. The Network Engineer spent about 2.5 hours remotely
troubleshooting and then, ultimiately, completely rebuilding DNS. Don't try
this at home kids, but here are the Engineer's notes on what he did (it was
all just 'magic' to me):

1. Changed all DNS zones to Standard Primary

2. Removed ForestDnsZones and DomainDNSZones partitions using NTDS utility
tool

3. Restarted the DNS server and Netlogon services to rebuild them

4. Changed the '_msdcs.customerdomainname.local' and
'customerdomainname.local' zones to Active Directory Integrated and
replicated _msdcs.customerdomainname.local forest wide

5. All other zones are left as Standard Primary zones


After he did this, CRM installed first-time. So for the $125, it was well
worth having a pro take care of this issue. Not really CRM-related at all,
but if you've been working with CRM for any length off time, you know that
it's excellent at finding any and every little flaw in your network :-)

Hope this helps someone.

Dave Ireland



"Dave Ireland" <> wrote in message
news:.gbl...
> Has anyone seen the following error during a new installation:
>
> 13:33:45| Info| Executing Install action:
> Microsoft.Crm.Setup.Server.ProvisionBusinessAction
> 13:33:50| Error| Install exception.System.Exception: Action
> Microsoft.Crm.Setup.Server.ProvisionBusinessAction failed. --->
> System.Runtime.InteropServices.COMException (0x8007202B): A referral was
> returned from the server.
>
> This is a pretty vanilla install:
> - Single box deployment, on premises configuration
> - Win2003 R2 x64
> - Installing user is a member of domain admins group
> - All green checkmarks from the pre-installation diagnostic
>
> I've installed the CRM many times now in various environments, and the
> only thing that seemed out-of-the-ordinary was the very first screen of
> the installer, where it asks if you want to check for updates before
> beginning. I know there are no updates yet, but I always click Yes
> regardless. In this environment, it told me it could not check for
> updates, even though an internet connection is available. Not sure if
> that will give somebody an 'ah-ha' moment or not, but thought it might be
> noteworthy.
>
>
> Any thoughts appreciated.
>
> Thanks,
>
> Dave Ireland
>
>
>
>
>
>

Kenichiro Nakamura

Hi Dave

Thanks for the update.

As you said, this is not CRM related issue and will need professional
support.
However the information which you provided will help people who has same
issue.
I will be closing this post today. Thank you for using Microsoft Newsgroups!

Regards
Ken
Microsoft Online Partner Support
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Unregistered

Any news on this problem? We were getting exactly the same error while trying to access the application. We weren't able to log in until we did the flushdns part, then and after a couple of hours we were able to use the application normally.

Microsoft Premier Support has not yet been able to find the cause and definitive solution. Any help will be greatly appreciated.

Regards,

Rafael.