CRM 4 Installation Error - A referral was returned from the server

Dave Ireland

Has anyone seen the following error during a new installation:

13:33:45| Info| Executing Install action:
Microsoft.Crm.Setup.Server.ProvisionBusinessAction
13:33:50| Error| Install exception.System.Exception: Action
Microsoft.Crm.Setup.Server.ProvisionBusinessAction failed. --->
System.Runtime.InteropServices.COMException (0x8007202B): A referral was
returned from the server.

This is a pretty vanilla install:
- Single box deployment, on premises configuration
- Win2003 R2 x64
- Installing user is a member of domain admins group
- All green checkmarks from the pre-installation diagnostic

I've installed the CRM many times now in various environments, and the only
thing that seemed out-of-the-ordinary was the very first screen of the
installer, where it asks if you want to check for updates before beginning.
I know there are no updates yet, but I always click Yes regardless. In this
environment, it told me it could not check for updates, even though an
internet connection is available. Not sure if that will give somebody an
'ah-ha' moment or not, but thought it might be noteworthy.


Any thoughts appreciated.

Thanks,

Dave Ireland

Kenichiro Nakamura

Hi Dave

Thanks for posting in. This is Ken in Online Partner Support.

Please check if your DNS holds old information about domain controller
which is not available.
This error occurs when you have old or incorrect information on DNS server.

Kind Regards,
Ken
Microsoft Online Partner Support
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Dave Ireland

thank you Ken - how would I check this?

Dave

"Kenichiro Nakamura" <> wrote in message
news:.gbl...
>
> Hi Dave
>
> Thanks for posting in. This is Ken in Online Partner Support.
>
> Please check if your DNS holds old information about domain controller
> which is not available.
> This error occurs when you have old or incorrect information on DNS
> server.
>
> Kind Regards,
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> ================================================== ====
>

Kenichiro Nakamura

Hi Dave

Please check the records on DNS server using DNS snap-ins.
You are able to find DNS snap-ins at [Start] - [Administrative Tools] -
[DNS]
Or just try to re-install DNS on the Active Directory Server.

Please be adviced that you should back up Active Directory data befor these
operations.

Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Dave Ireland

I'm still experiencing the 'referral' error - anyone else have any ideas?
DNS has been cleaned up as far as I can tell.

Thanks

Dave

"Kenichiro Nakamura" <> wrote in message
news:.gbl...
> Hi Dave
>
> Please check the records on DNS server using DNS snap-ins.
> You are able to find DNS snap-ins at [Start] - [Administrative Tools] -
> [DNS]
> Or just try to re-install DNS on the Active Directory Server.
>
> Please be adviced that you should back up Active Directory data befor
> these
> operations.
>
> Regards
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> ================================================== ====
>

Kenichiro Nakamura

Hi Dave

Thanks for the update.

I understand that you still have the issue after clearning the DNS records.
Then would you please uninstall and reinstall the DNS service and reboot
the server after installation?
And please clear Server local DNS cache with 'ipconfig /flushdns' just in
case.
Please backup your AD before the operations.

Kind Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Dave Ireland

Ken, I'm afraid reinstalling DNS is not an option so a customer can install
the CRM.



"Kenichiro Nakamura" <> wrote in message
news:%.gbl.. .
>
> Hi Dave
>
> Thanks for the update.
>
> I understand that you still have the issue after clearning the DNS
> records.
> Then would you please uninstall and reinstall the DNS service and reboot
> the server after installation?
> And please clear Server local DNS cache with 'ipconfig /flushdns' just in
> case.
> Please backup your AD before the operations.
>
> Kind Regards
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> ================================================== ====
>

Kenichiro Nakamura

Hi Dave

Thanks for the reply.

Unfortunately, due to the complexity of this issue we are unable to
effectively assist with this request in the newsgroups.
What I was able to find by the error message was the DNS issue. If the DNS
does not hold old records anymore, then we need to research more deeply.

I would like to suggest that you contact Microsoft Customer Service and
Support services via telephone so that a dedicated Support Professional can
assist with this request. Please be advised that contacting phone support
will be a charged call. However, if you are simply requesting a hotfix be
sent to you and no other support then charges are usually refunded or
waived.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.



If you are outside the US please see
for regional support phone numbers.

Thank you for your patience and understanding.

Regards
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====

Dave Ireland

thanks Ken - I have already opened a ticket. I will post here when I get a
resolution.

"Kenichiro Nakamura" <> wrote in message
news:.gbl...
>
> Hi Dave
>
> Thanks for the reply.
>
> Unfortunately, due to the complexity of this issue we are unable to
> effectively assist with this request in the newsgroups.
> What I was able to find by the error message was the DNS issue. If the DNS
> does not hold old records anymore, then we need to research more deeply.
>
> I would like to suggest that you contact Microsoft Customer Service and
> Support services via telephone so that a dedicated Support Professional
> can
> assist with this request. Please be advised that contacting phone support
> will be a charged call. However, if you are simply requesting a hotfix be
> sent to you and no other support then charges are usually refunded or
> waived.
>
> To obtain the phone numbers for specific technology request please take a
> look at the web site listed below.
>
>
>
> If you are outside the US please see
> for regional support phone numbers.
>
> Thank you for your patience and understanding.
>
> Regards
> Ken
> Microsoft Online Partner Support
> ================================================== ====
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ================================================== ====
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> ================================================== ====
>

Kenichiro Nakamura