CRM4.0 client install problem

Stephen Baehr

Alright, it works now:

It turned out my install of CRM was corrupt. I ended up contacting MS
support. (After exhausting a bunch of other possibilities,) we uninstalled
CRM and re-installed it. During that process, it came up that I didn't have
SQL2005SP2 on my machine and that I was also missing an SQL hotfix. It is a
miracle how CRM got installed the first time around with all the red traffic
lights the install threw out the second time...

Anyways, CRM and the client install works fine now. Thanks again for your
efforts.

"Dave Ireland" wrote:

> I'm reaching for the White Flag, Stephen. You have stumped me on this one;
> granted that's not such an accomplishment.
>
> if nobody else on the board can help, then it might be time for a MSFT
> support ticket.
>
> Dave
>
> "Stephen Baehr" <StephenBaehr@discussions.microsoft.com> wrote in message
> news:A338C155-7A15-4992-AB79-C0D2A6A6C982@microsoft.com...
> > Dave, appreaciate your help!
> >
> > Dunno what IFD stands for. I did make the settings in my IE as you
> > suggested. I can now get into CRM through the IE without having to enter
> > credentials each time, which is nice.
> > However, the client install wizard is still not showing any organizations
> > to
> > select...
> >
> > "Dave Ireland" wrote:
> >
> >> ok, I think that's the answer then - if your CRM implementation is not an
> >> IFD implementation, then you should not be challenged for credentials
> >> when
> >> you connect to crm.
> >>
> >> To correct this, add the CRM url to your local intranet zone's sites.
> >> Also
> >> ensure that the User Authentication settings (found inside the security
> >> settings for the zone) for the local intranet zone are set to 'Automatic
> >> logon with current user name and password' or 'Automatic logon only in
> >> Intranet zone'.
> >>
> >> once you can get into CRM without being challenged for credentials, i
> >> think
> >> the OL configuration will clue in.
> >>
> >> Dave
> >>
> >> "Stephen Baehr" <StephenBaehr@discussions.microsoft.com> wrote in message
> >> news:3925BDA5-0C05-461A-A64E-0E3873EA487A@microsoft.com...
> >> > Yes, the full path the IE directs me to is:
> >> > http://<myserver>:5555/<MyOrgName>/loader.aspx
> >> >
> >> > The zone I'm in in the IE when I use CRM is 'Internet'.
> >> > The IE does challenge me for a username and password as I connect to
> >> > CRM.
> >> > However, it does not ask me for a pw when I run the cient config
> >> > wizard.
> >> >
> >> > "Dave Ireland" wrote:
> >> >
> >> >> it has to be an issue with the URL then I think. when you open IE and
> >> >> hit
> >> >> http://<myserver>:5555 :
> >> >>
> >> >> does it redirect you to another url (what is the full path ~ it should
> >> >> be
> >> >> something lile http://<myserver>:5555/MyOrgName/loader.aspx )?
> >> >> what internet security zone are you in (in the status bar at the
> >> >> bottom
> >> >> of
> >> >> IE)?
> >> >> I think you mentioned that you are not challenged for credentials when
> >> >> you
> >> >> connect with IE - is that true?
> >> >>
> >> >> Thanks,
> >> >>
> >> >> "Stephen Baehr" <StephenBaehr@discussions.microsoft.com> wrote in
> >> >> message
> >> >> news:F696F3C8-1488-4F7C-96CA-10B4E98EF64C@microsoft.com...
> >> >> > This is the very first install (-attempt) of the client for any
> >> >> > user. I
> >> >> > had
> >> >> > also tried this on another machine and it behaved the same way. And
> >> >> > nope,
> >> >> > it's not an upgrade from 3.0.
> >> >> >
> >> >> > "Dave Ireland" wrote:
> >> >> >
> >> >> >> Stephen;
> >> >> >>
> >> >> >> do you have other users in the office for which you were able to
> >> >> >> configure
> >> >> >> the client?
> >> >> >> did this machine have version 3.0 on it previously (is this an
> >> >> >> upgrade
> >> >> >> or
> >> >> >> a
> >> >> >> fresh install)?
> >> >> >>
> >> >> >> Dave
> >> >> >>
> >> >> >>
> >> >> >> "Stephen Baehr" <StephenBaehr@discussions.microsoft.com> wrote in
> >> >> >> message
> >> >> >> news:0774AFEC-919A-4CB5-9E1C-01C5B4C38976@microsoft.com...
> >> >> >> > The user under which I'm running the client setup exists in CRM
> >> >> >> > and
> >> >> >> > has
> >> >> >> > a
> >> >> >> > role. It is the same user under which I can log onto CRM through
> >> >> >> > IE.
> >> >> >> > I
> >> >> >> > also
> >> >> >> > tried to run the client setup under the admin logon: same result,
> >> >> >> > no
> >> >> >> > organisations listed...
> >> >> >> >
> >> >> >> > Any other ideas?
> >> >> >> >
> >> >> >> > "Dave Ireland" wrote:
> >> >> >> >
> >> >> >> >> Stephen
> >> >> >> >>
> >> >> >> >> Ensure the user you are logged in as is set up in the CRM as a
> >> >> >> >> user,
> >> >> >> >> and
> >> >> >> >> has
> >> >> >> >> a security role. if the organization box is empty, that means
> >> >> >> >> the
> >> >> >> >> user
> >> >> >> >> belongs to no organizations.
> >> >> >> >>
> >> >> >> >> Dave Ireland
> >> >> >> >>
> >> >> >> >> "Stephen Baehr" <StephenBaehr@discussions.microsoft.com> wrote
> >> >> >> >> in
> >> >> >> >> message
> >> >> >> >> news:08F6E341-B7FF-4DED-BBDB-92E182CF2EBA@microsoft.com...
> >> >> >> >> > I'm trying to install the CRM client on one of our computers.
> >> >> >> >> > I
> >> >> >> >> > ran
> >> >> >> >> > the
> >> >> >> >> > install and am now executing the 'Configuration Wizard'. I
> >> >> >> >> > select
> >> >> >> >> > connect
> >> >> >> >> > to
> >> >> >> >> > CRM at my company. As intranet (same as external) address I
> >> >> >> >> > enter
> >> >> >> >> > the
> >> >> >> >> > URL
> >> >> >> >> > on
> >> >> >> >> > which I reach CRM through IE: http://<myserver>:5555. On the
> >> >> >> >> > next
> >> >> >> >> > screen
> >> >> >> >> > (Organization I get nothing to select...
> >> >> >> >> >
> >> >> >> >> > Can anyone help?
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
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