CRM Email Router issue

Michael San Filippo

I have Exchange Server 2007 and WIndows Server 2008

We just installed CRM 4.0 and everything seems to be working except for
monitoring of incoming emails. I have installed the CRM Email Router on our
Exchange server, tested and it all says successfully connected to each email
box, however when a customer sends a response from a CRM email, to me it
doesnt auto add it into CRM.

The CRM Email router service is started

These are some of the errors in the event log:

#27938 - An error occurred while checking for e-mail messages to process in
mailbox . System.Net.WebException: The remote server
returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at
Microsoft.Crm.Tools.Email.Providers.HttpDavRequest .SubmitXmlCommand(HttpWebRequest
httpWebRequest, String body)
at
Microsoft.Crm.Tools.Email.Providers.HttpDavRequest .RetrieveMessage(ServiceLogger
serviceLogger)
at
Microsoft.Crm.Tools.Email.Providers.ExchangePollin gMailboxProvider.RetrieveNextMessageInternal()
at
Microsoft.Crm.Tools.Email.Providers.CrmPollingMail boxProvider.RetrieveNextMessage()
at Microsoft.Crm.Tools.Email.Providers.CrmPollingMail boxProvider.Run()

I have tried rebooting many times.

Has anyone else had these issues?

Rob Mottram

When I tried getting the email router working with exchange 2007 I never got
it working correctly (exchange 2003 no issues). I ended up setting up the
email router to connect via POP3 to the exchange server. This appears to be
working without any issues, and I don't think there is any functionality I
miss doing this.

Rob

"Michael San Filippo" wrote:

> I have Exchange Server 2007 and WIndows Server 2008
>
> We just installed CRM 4.0 and everything seems to be working except for
> monitoring of incoming emails. I have installed the CRM Email Router on our
> Exchange server, tested and it all says successfully connected to each email
> box, however when a customer sends a response from a CRM email, to me it
> doesnt auto add it into CRM.
>
> The CRM Email router service is started
>
> These are some of the errors in the event log:
>
> #27938 - An error occurred while checking for e-mail messages to process in
> mailbox . System.Net.WebException: The remote server
> returned an error: (404) Not Found.
> at System.Net.HttpWebRequest.GetResponse()
> at
> Microsoft.Crm.Tools.Email.Providers.HttpDavRequest .SubmitXmlCommand(HttpWebRequest
> httpWebRequest, String body)
> at
> Microsoft.Crm.Tools.Email.Providers.HttpDavRequest .RetrieveMessage(ServiceLogger
> serviceLogger)
> at
> Microsoft.Crm.Tools.Email.Providers.ExchangePollin gMailboxProvider.RetrieveNextMessageInternal()
> at
> Microsoft.Crm.Tools.Email.Providers.CrmPollingMail boxProvider.RetrieveNextMessage()
> at Microsoft.Crm.Tools.Email.Providers.CrmPollingMail boxProvider.Run()
>
> I have tried rebooting many times.
>
> Has anyone else had these issues?
>