Vista+Nvidia 7600GS+EM Crashes

mark253

I have purchased Expression Media and installed it on a Vista machine running
Intel Dual Core 2.4ghz with 3 GB RAM, plenty of hard disk space and an Nvidia
7600GS. Installed the latest apple quicktime viewer and Nvidia drivers. EM
runs painfully slowly and crashes conistently. It's unusable and I feel I
have wasted my money as I could not find any documented issues on the site
before purchase.

I have tried running Quicktime in safe mode to no effect. Am I missing
something?

Warren

"mark253" wrote:

> I have purchased Expression Media and installed it on a Vista machine running
> Intel Dual Core 2.4ghz with 3 GB RAM, plenty of hard disk space and an Nvidia
> 7600GS. Installed the latest apple quicktime viewer and Nvidia drivers. EM
> runs painfully slowly and crashes conistently. It's unusable and I feel I
> have wasted my money as I could not find any documented issues on the site
> before purchase.

> I have tried running Quicktime in safe mode to no effect. Am I missing
> something?

You might check out the thread "Over 6 Seconds per jpg import? (EM
unusably slow)" in this discussion group, dated 1/4/2008.

I have a setup similar to yours and am waiting for the public beta of
xMedia 2.0 which is supposed to be released in Feb. or Mar. Unfortunately,
xMedia SP1 does not work on my system either. It does not crash for me
but, Imports, Light Table and Slide Shows are just *incredibly* slow.

Regards,

- Warren

Velocity Micro Intel Core 2 Duo E6700, 2GB RAM, 512MB eVGA NVIDIA
GeForce 7600 GS Video, with NVIDIA v169.25 driver, 2 - 250GB
HD (RAID 0) + Large Storage HD, Microsoft Vista Home Premium,
Expression Media SP1, v1.0.9038.0 & QuickTime 7.4.1

Sekar Raju

Due to some compatibility issues between RAID and QuickTime, Expression
Media (or QuickTime) may crash on Vista if you have RAID setup and/or Intel
Matrix Storage Manager installed on the system and it can be resolved by
updating the Intel Matrix Storage Manager drivers from Intel website.

Intel® Matrix Storage Manager


The reason for crash could be something else if your system doesn't have
RAID/IMSM. Also try lowering hardware acceleration to level '3' under the
Troubleshooting tab of the Video driver settings if it allows you to do so
and then check the behavior.

Best Regards,
Sekar Raju
Online Support Engineer, MCSE

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Warren

"Sekar Raju" wrote:

> Due to some compatibility issues between RAID and QuickTime, Expression
> Media (or QuickTime) may crash on Vista if you have RAID setup and/or Intel
> Matrix Storage Manager installed on the system and it can be resolved by
> updating the Intel Matrix Storage Manager drivers from Intel website.

> Intel® Matrix Storage Manager
>

> Best Regards,
> Sekar Raju
> Online Support Engineer, MCSE

Thanks, Sekar, I have not been able to use Expression SP1 for weeks now
because
it was so slow on my Vista system that it was unusable. So I have been using
iView Media Pro 3.1.3 on my Win XP system waiting for EM 2.0.

I thought about updating the Intel Matrix Storage Manage drivers several
months
ago, but Intel does not make it clear whether or not an active RAID0 drive
array
will remain intact. They mention clean installs (F6), etc. But, after
reading your
post, I looked for and eventually did find this FAQ on Intel's Web site:

--------------------------

Intel® Matrix Storage Manager
How do I upgrade the Intel® Matrix Storage Manager software?

In order to upgrade to the latest version of the Intel® Matrix Storage
Manager, use
the following steps:

Download the latest driver (e.g. IATA60_ENU.EXE)
Run the executable from within Windows* to install the software
Reboot the system
Uninstalling the older software is not required.

-------------------------

I created an Acronis TrueImage disk image as a backup in case my RAID0 disk
array
crashed and then proceeded with the update as per Intel's instructions above.

After rebooting, Windows Vista Home Premium started normally and everything
looks to be working just fine.

And now Windows Expression Media SP1 runs perfectly on my Vista system!!

I'm very pleased ... thank you very, very much for your post. You've been
*most*
helpful!!

Regards,

Warren