Re: Printing from Word 2007 - printer error

Suzanne S. Barnhill

I can't speak confidently about Word 2007, but I would assume the setup is
similar to previous versions: on the Paper tab of Page Setup for the
document, make sure that the paper source for all pages is set to "Default
tray (AutoSelect)" or the like rather than a specific tray.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Tammy" <Tammy@discussions.microsoft.com> wrote in message
news1002478-C10F-4169-ABD5-7C05EBE0B3B6@microsoft.com...
> Hi Beth, Thanks for the response. There are no macros attached to the
file,
> and we do not get an onscreen error message. Once sent to the printer, the
> file will print as many pages as are in tray 1, and then the red error
light
> on the copier/printer turns on - instead of going to tray 2 to finish the
> print job.
>
> I know this really sounds like it must be a printer problem, but since it
is
> only happening to this one file, I keep going back to the cause being the
> file itself. Also, since it printed fine when using Office 2003 and XP
> operating system, I'm wondering if there is a Vista compatibility
problem -
> but, again, why only this file??
>
> Any more thoughts, or addtional information needed? I really appreciate
any
> suggestions. Thanks.
>
> "Beth Melton" wrote:
>
> > My first thought if it happens on a single document is that there is a
macro
> > intercepting the Print command. What is the exact error you encounter?
> >
> > Please post all follow-up questions to the newsgroup. Requests for
> > assistance by email cannot be acknowledged.
> >
> > ~~~~~~~~~~~~~~~
> > Beth Melton
> > Microsoft Office MVP
> >
> > Coauthor of Word 2007 Inside Out:
> > http://www.microsoft.com/MSPress/boo...x#AboutTheBook
> >
> > Word FAQ: http://mvps.org/word
> > TechTrax eZine: http://mousetrax.com/techtrax/
> > MVP FAQ site: http://mvps.org/
> >
> > "Tammy" <Tammy@discussions.microsoft.com> wrote in message
> > news:91B43B17-1A50-4160-80BC-F2843022329C@microsoft.com...
> > > Hi,
> > >
> > > I'm not sure if this is the correct group, but since it's a problem
> > > affecting a Word document, I thought I'd start here.
> > >
> > > I have a user who is trying to print a document to a printer that
> > > automatically goes to paper tray 2, if paper tray 1 is empty, or runs
out
> > > of
> > > paper while printing. The problem is this:
> > >
> > > When she tries to print this particular document (a document saved as
> > > 97-2003), if there is not enough paper in tray 1, it returns an error,
> > > instead of automatically going to tray 2.
> > >
> > > We have tested other multiple page documents and have had no problems.
I
> > > have tried printing documents saved as "97-2003" and "2007" without
> > > errors.
> > >
> > > I've looked at the Word options, but nothing stands out. I've also
checked
> > > the printer settings, and these appear normal. None of the defaults
had
> > > been
> > > changed. Before moving to Vista and Office 2007, she did not have any
> > > problems printing this document.
> > >
> > > Since other documents print fine - using both paper trays - it appears
> > > that
> > > something is embedded in this document, but I'm just not sure where to
> > > look.
> > >
> > > Any suggestions from anyone? Should I post any additional information?
> > >
> > > Thanks so much!
> >
> >
> >