Office Document Imaging Crashing After SP3 Update

Matt Twombly

I use Document Imaging to read our fax tiff files. After updating to SP3 we
lost the association with TIF but I quickly fixed that. Now, when I open a
TIF file and go to the File menu it crashes as soon as I hit File. All the
other menu items work except File. If I save the file, open the file and
crash Imaging, repeat this process, on the third iteration through the File
menu will work. After rebooting the machine its back to crashing everytime.
Here is the error as logged in the event viewer:

Event ID: 1000

Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
fault address 0x00016537.

This is happening on several local workstations running WinXP SP2 as well as
on my Terminal Server running Windows 2003 Server.

Any ideas would be appreciated greatly.

Thanks!

-Matt

TaurArian [MS-MVP]

After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
work as expected.


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post:
Defending your machine:


Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Matt Twombly" <> wrote in message
news:...
|I use Document Imaging to read our fax tiff files. After updating to SP3 we
| lost the association with TIF but I quickly fixed that. Now, when I open a
| TIF file and go to the File menu it crashes as soon as I hit File. All the
| other menu items work except File. If I save the file, open the file and
| crash Imaging, repeat this process, on the third iteration through the File
| menu will work. After rebooting the machine its back to crashing everytime.
| Here is the error as logged in the event viewer:
|
| Event ID: 1000
|
| Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
| faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
| fault address 0x00016537.
|
| This is happening on several local workstations running WinXP SP2 as well as
| on my Terminal Server running Windows 2003 Server.
|
| Any ideas would be appreciated greatly.
|
| Thanks!
|
| -Matt
|

Matt Twombly

I have already followed that bulletin. However, I am still having the same
problem. I have found that even if I open Document Imaging without opening a
file it still crashes. Any suggestions?

Thanks!

"TaurArian [MS-MVP]" wrote:

> After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> work as expected.
>
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post:
> Defending your machine:
>
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "Matt Twombly" <> wrote in message
> news:...
> |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> | lost the association with TIF but I quickly fixed that. Now, when I open a
> | TIF file and go to the File menu it crashes as soon as I hit File. All the
> | other menu items work except File. If I save the file, open the file and
> | crash Imaging, repeat this process, on the third iteration through the File
> | menu will work. After rebooting the machine its back to crashing everytime.
> | Here is the error as logged in the event viewer:
> |
> | Event ID: 1000
> |
> | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> | fault address 0x00016537.
> |
> | This is happening on several local workstations running WinXP SP2 as well as
> | on my Terminal Server running Windows 2003 Server.
> |
> | Any ideas would be appreciated greatly.
> |
> | Thanks!
> |
> | -Matt
> |
>
>
>

cb

Uninstall Office and reinstall it is the only option that worked for me. I
noticed my post on the board here was removed describing this.
--
Chuck


"Matt Twombly" wrote:

> I have already followed that bulletin. However, I am still having the same
> problem. I have found that even if I open Document Imaging without opening a
> file it still crashes. Any suggestions?
>
> Thanks!
>
> "TaurArian [MS-MVP]" wrote:
>
> > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > work as expected.
> >
> >
> > --
> > ====================================
> > TaurArian [MS-MVP] 2005-2008 - Australia
> > ====================================
> > How to make a good post:
> > Defending your machine:
> >
> >
> > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> >
> >
> > "Matt Twombly" <> wrote in message
> > news:...
> > |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > | lost the association with TIF but I quickly fixed that. Now, when I open a
> > | TIF file and go to the File menu it crashes as soon as I hit File. All the
> > | other menu items work except File. If I save the file, open the file and
> > | crash Imaging, repeat this process, on the third iteration through the File
> > | menu will work. After rebooting the machine its back to crashing everytime.
> > | Here is the error as logged in the event viewer:
> > |
> > | Event ID: 1000
> > |
> > | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > | fault address 0x00016537.
> > |
> > | This is happening on several local workstations running WinXP SP2 as well as
> > | on my Terminal Server running Windows 2003 Server.
> > |
> > | Any ideas would be appreciated greatly.
> > |
> > | Thanks!
> > |
> > | -Matt
> > |
> >
> >
> >

Matt Twombly

Not what I wanted to hear. I have this happening on my Terminal Server. To
go through all the work again customizing and setting up Outlook and other
apps again is not good. Any input from someone out there from Microsoft?

Thanks for the post Chuck. Interesting how your post disappeared...

"cb" wrote:

> Uninstall Office and reinstall it is the only option that worked for me. I
> noticed my post on the board here was removed describing this.
> --
> Chuck
>
>
> "Matt Twombly" wrote:
>
> > I have already followed that bulletin. However, I am still having the same
> > problem. I have found that even if I open Document Imaging without opening a
> > file it still crashes. Any suggestions?
> >
> > Thanks!
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> > > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > > work as expected.
> > >
> > >
> > > --
> > > ====================================
> > > TaurArian [MS-MVP] 2005-2008 - Australia
> > > ====================================
> > > How to make a good post:
> > > Defending your machine:
> > >
> > >
> > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> > >
> > >
> > > "Matt Twombly" <> wrote in message
> > > news:...
> > > |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > > | lost the association with TIF but I quickly fixed that. Now, when I open a
> > > | TIF file and go to the File menu it crashes as soon as I hit File. All the
> > > | other menu items work except File. If I save the file, open the file and
> > > | crash Imaging, repeat this process, on the third iteration through the File
> > > | menu will work. After rebooting the machine its back to crashing everytime.
> > > | Here is the error as logged in the event viewer:
> > > |
> > > | Event ID: 1000
> > > |
> > > | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > > | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > > | fault address 0x00016537.
> > > |
> > > | This is happening on several local workstations running WinXP SP2 as well as
> > > | on my Terminal Server running Windows 2003 Server.
> > > |
> > > | Any ideas would be appreciated greatly.
> > > |
> > > | Thanks!
> > > |
> > > | -Matt
> > > |
> > >
> > >
> > >

bydlonje

We are having the same issues here. I have about 30 machines with this
issue, so re-installing isn't the best answer. I assume you are not doing
the SP3 after re-installing.

"Matt Twombly" wrote:

> Not what I wanted to hear. I have this happening on my Terminal Server. To
> go through all the work again customizing and setting up Outlook and other
> apps again is not good. Any input from someone out there from Microsoft?
>
> Thanks for the post Chuck. Interesting how your post disappeared...
>
> "cb" wrote:
>
> > Uninstall Office and reinstall it is the only option that worked for me. I
> > noticed my post on the board here was removed describing this.
> > --
> > Chuck
> >
> >
> > "Matt Twombly" wrote:
> >
> > > I have already followed that bulletin. However, I am still having the same
> > > problem. I have found that even if I open Document Imaging without opening a
> > > file it still crashes. Any suggestions?
> > >
> > > Thanks!
> > >
> > > "TaurArian [MS-MVP]" wrote:
> > >
> > > > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > > > work as expected.
> > > >
> > > >
> > > > --
> > > > ====================================
> > > > TaurArian [MS-MVP] 2005-2008 - Australia
> > > > ====================================
> > > > How to make a good post:
> > > > Defending your machine:
> > > >
> > > >
> > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> > > >
> > > >
> > > > "Matt Twombly" <> wrote in message
> > > > news:...
> > > > |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > > > | lost the association with TIF but I quickly fixed that. Now, when I open a
> > > > | TIF file and go to the File menu it crashes as soon as I hit File. All the
> > > > | other menu items work except File. If I save the file, open the file and
> > > > | crash Imaging, repeat this process, on the third iteration through the File
> > > > | menu will work. After rebooting the machine its back to crashing everytime.
> > > > | Here is the error as logged in the event viewer:
> > > > |
> > > > | Event ID: 1000
> > > > |
> > > > | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > > > | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > > > | fault address 0x00016537.
> > > > |
> > > > | This is happening on several local workstations running WinXP SP2 as well as
> > > > | on my Terminal Server running Windows 2003 Server.
> > > > |
> > > > | Any ideas would be appreciated greatly.
> > > > |
> > > > | Thanks!
> > > > |
> > > > | -Matt
> > > > |
> > > >
> > > >
> > > >

Aref Mikati

We ran across the same incident and we resorted to re-install. Could not find
any workaround.

"Matt Twombly" wrote:

> Not what I wanted to hear. I have this happening on my Terminal Server. To
> go through all the work again customizing and setting up Outlook and other
> apps again is not good. Any input from someone out there from Microsoft?
>
> Thanks for the post Chuck. Interesting how your post disappeared...
>
> "cb" wrote:
>
> > Uninstall Office and reinstall it is the only option that worked for me. I
> > noticed my post on the board here was removed describing this.
> > --
> > Chuck
> >
> >
> > "Matt Twombly" wrote:
> >
> > > I have already followed that bulletin. However, I am still having the same
> > > problem. I have found that even if I open Document Imaging without opening a
> > > file it still crashes. Any suggestions?
> > >
> > > Thanks!
> > >
> > > "TaurArian [MS-MVP]" wrote:
> > >
> > > > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > > > work as expected.
> > > >
> > > >
> > > > --
> > > > ====================================
> > > > TaurArian [MS-MVP] 2005-2008 - Australia
> > > > ====================================
> > > > How to make a good post:
> > > > Defending your machine:
> > > >
> > > >
> > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> > > >
> > > >
> > > > "Matt Twombly" <> wrote in message
> > > > news:...
> > > > |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > > > | lost the association with TIF but I quickly fixed that. Now, when I open a
> > > > | TIF file and go to the File menu it crashes as soon as I hit File. All the
> > > > | other menu items work except File. If I save the file, open the file and
> > > > | crash Imaging, repeat this process, on the third iteration through the File
> > > > | menu will work. After rebooting the machine its back to crashing everytime.
> > > > | Here is the error as logged in the event viewer:
> > > > |
> > > > | Event ID: 1000
> > > > |
> > > > | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > > > | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > > > | fault address 0x00016537.
> > > > |
> > > > | This is happening on several local workstations running WinXP SP2 as well as
> > > > | on my Terminal Server running Windows 2003 Server.
> > > > |
> > > > | Any ideas would be appreciated greatly.
> > > > |
> > > > | Thanks!
> > > > |
> > > > | -Matt
> > > > |
> > > >
> > > >
> > > >

Matt Twombly

I just submitted a support incident for this. I'll keep you all posted.

"Aref Mikati" wrote:

> We ran across the same incident and we resorted to re-install. Could not find
> any workaround.
>
> "Matt Twombly" wrote:
>
> > Not what I wanted to hear. I have this happening on my Terminal Server. To
> > go through all the work again customizing and setting up Outlook and other
> > apps again is not good. Any input from someone out there from Microsoft?
> >
> > Thanks for the post Chuck. Interesting how your post disappeared...
> >
> > "cb" wrote:
> >
> > > Uninstall Office and reinstall it is the only option that worked for me. I
> > > noticed my post on the board here was removed describing this.
> > > --
> > > Chuck
> > >
> > >
> > > "Matt Twombly" wrote:
> > >
> > > > I have already followed that bulletin. However, I am still having the same
> > > > problem. I have found that even if I open Document Imaging without opening a
> > > > file it still crashes. Any suggestions?
> > > >
> > > > Thanks!
> > > >
> > > > "TaurArian [MS-MVP]" wrote:
> > > >
> > > > > After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> > > > > work as expected.
> > > > >
> > > > >
> > > > > --
> > > > > ====================================
> > > > > TaurArian [MS-MVP] 2005-2008 - Australia
> > > > > ====================================
> > > > > How to make a good post:
> > > > > Defending your machine:
> > > > >
> > > > >
> > > > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> > > > >
> > > > >
> > > > > "Matt Twombly" <> wrote in message
> > > > > news:...
> > > > > |I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > > > > | lost the association with TIF but I quickly fixed that. Now, when I open a
> > > > > | TIF file and go to the File menu it crashes as soon as I hit File. All the
> > > > > | other menu items work except File. If I save the file, open the file and
> > > > > | crash Imaging, repeat this process, on the third iteration through the File
> > > > > | menu will work. After rebooting the machine its back to crashing everytime.
> > > > > | Here is the error as logged in the event viewer:
> > > > > |
> > > > > | Event ID: 1000
> > > > > |
> > > > > | Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > > > > | faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > > > > | fault address 0x00016537.
> > > > > |
> > > > > | This is happening on several local workstations running WinXP SP2 as well as
> > > > > | on my Terminal Server running Windows 2003 Server.
> > > > > |
> > > > > | Any ideas would be appreciated greatly.
> > > > > |
> > > > > | Thanks!
> > > > > |
> > > > > | -Matt
> > > > > |
> > > > >
> > > > >
> > > > >

Matt Twombly

The crash is due to a problem with too many characters in a file name(s) in
the Recent File List. Two solutions for now until its fixed:

1. Create a Reg file with the following and run it each time the problem
happens:

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

[HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]

2. Disable the Recent File List

At least we don't have to reinstall Office!

Good Luck to everyone.

-Matt

"Matt Twombly" wrote:

> I use Document Imaging to read our fax tiff files. After updating to SP3 we
> lost the association with TIF but I quickly fixed that. Now, when I open a
> TIF file and go to the File menu it crashes as soon as I hit File. All the
> other menu items work except File. If I save the file, open the file and
> crash Imaging, repeat this process, on the third iteration through the File
> menu will work. After rebooting the machine its back to crashing everytime.
> Here is the error as logged in the event viewer:
>
> Event ID: 1000
>
> Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> fault address 0x00016537.
>
> This is happening on several local workstations running WinXP SP2 as well as
> on my Terminal Server running Windows 2003 Server.
>
> Any ideas would be appreciated greatly.
>
> Thanks!
>
> -Matt
>

mikel1024@verizon.net

On Oct 9, 12:25 pm, Matt Twombly
<> wrote:
> The crash is due to a problem with too many characters in a file name(s) in
> the Recent File List. Two solutions for now until its fixed:
>
> 1. Create a Reg file with the following and run it each time the problem
> happens:
>
> Windows Registry Editor Version 5.00
>
> [-HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]
>
> [HKEY_CURRENT_USER\Software\Microsoft\MSPaper 11.0\Recent File List]
>
> 2. Disable the Recent File List
>
> At least we don't have to reinstall Office!
>
> Good Luck to everyone.
>
> -Matt
>
>
>
> "Matt Twombly" wrote:
> > I use Document Imaging to read our fax tiff files. After updating to SP3 we
> > lost the association with TIF but I quickly fixed that. Now, when I open a
> > TIF file and go to the File menu it crashes as soon as I hit File. All the
> > other menu items work except File. If I save the file, open the file and
> > crash Imaging, repeat this process, on the third iteration through the File
> > menu will work. After rebooting the machine its back to crashing everytime.
> > Here is the error as logged in the event viewer:
>
> > Event ID: 1000
>
> > Faulting application mspview.exe, version 11.0.8166.2, stamp 4616c203,
> > faulting module mspview.exe, version 11.0.8166.2, stamp 4616c203, debug? 0,
> > fault address 0x00016537.
>
> > This is happening on several local workstations running WinXP SP2 as well as
> > on my Terminal Server running Windows 2003 Server.
>
> > Any ideas would be appreciated greatly.
>
> > Thanks!
>
> > -Matt- Hide quoted text -
>
> - Show quoted text -
Deleting the recent files list via the registry and disabling recent
files doesn't work our my machines. We still get the "...encountered
an error and must close..." error pop up.