illinimed

I recently accessed the student deal of Microsoft 2007 Office Ultimate
through The Ultimate Steal. After paying for it, I attempted to download and
install the product. When the download was complete, I ran the .exe file and
only got the message "The installation of this package failed." I attempted
to download and install the product several times and continued to get that
message. I contacted The Ultimate Steal which directed me to contact
Microsoft. I emailed someone at Microsoft and got no help, only suggestions
as to other areas of the microsoft website to try...including the technical
support professional which I would have to pay for because I can't even get a
product ID number.

Does any one have any suggestions as to what to try?

Thanks!

student

On 2007-10-21, illinimed <illinimed@discussions.microsoft.com> wrote:
> I recently accessed the student deal of Microsoft 2007 Office Ultimate
> through The Ultimate Steal. After paying for it, I attempted to download and
> install the product. When the download was complete, I ran the .exe file and
> only got the message "The installation of this package failed." I attempted
> to download and install the product several times and continued to get that
> message. I contacted The Ultimate Steal which directed me to contact
> Microsoft. I emailed someone at Microsoft and got no help, only suggestions
> as to other areas of the microsoft website to try...including the technical
> support professional which I would have to pay for because I can't even get a
> product ID number.
>
> Does any one have any suggestions as to what to try?
>
> Thanks!

If you haven't been able to install, you can use the product key given to you
in your email to send m$ support an email msg about your problem with
office ultimate 2007; do it in the office support area. Else use the toll free
number & call which was what I did prior to being informed tha the product key
can be substituted for the product id for email.

ms office support should be able to help you in doing another download.

You can also look at your temp folder for the "setupxxxxxx.log"; also look for
a "msinstall" log file for the real problem.

A

I also had the exact same problem, but the email support doesn't accept my
product key information as valid. I'll have to get on the phone with
toll-free support I suppose.

"student" wrote:

> On 2007-10-21, illinimed <illinimed@discussions.microsoft.com> wrote:
> > I recently accessed the student deal of Microsoft 2007 Office Ultimate
> > through The Ultimate Steal. After paying for it, I attempted to download and
> > install the product. When the download was complete, I ran the .exe file and
> > only got the message "The installation of this package failed." I attempted
> > to download and install the product several times and continued to get that
> > message. I contacted The Ultimate Steal which directed me to contact
> > Microsoft. I emailed someone at Microsoft and got no help, only suggestions
> > as to other areas of the microsoft website to try...including the technical
> > support professional which I would have to pay for because I can't even get a
> > product ID number.
> >
> > Does any one have any suggestions as to what to try?
> >
> > Thanks!
>
> If you haven't been able to install, you can use the product key given to you
> in your email to send m$ support an email msg about your problem with
> office ultimate 2007; do it in the office support area. Else use the toll free
> number & call which was what I did prior to being informed tha the product key
> can be substituted for the product id for email.
>
> ms office support should be able to help you in doing another download.
>
> You can also look at your temp folder for the "setupxxxxxx.log"; also look for
> a "msinstall" log file for the real problem.
>

sarahyam

Hey can anyone help me I also had similar problem with illinimed!

I purchased the ultimate steal office 2007 just yesterday but I had
technical problem so I tried several times in downloading but it rejected me
to download again, I want to buy the back-up DVD back and people solve my
problem but what I got is the automatic reply from the ultimate steal
customer service!
I hope microsoft staff and company are more effective and professional and
help me back the problem by sending me a real email to hyam@rollins.edu or
yam.sarah@gmail.com

Sincerely thanks,
Sarah
--
Feeling upset!


"illinimed" wrote:

> I recently accessed the student deal of Microsoft 2007 Office Ultimate
> through The Ultimate Steal. After paying for it, I attempted to download and
> install the product. When the download was complete, I ran the .exe file and
> only got the message "The installation of this package failed." I attempted
> to download and install the product several times and continued to get that
> message. I contacted The Ultimate Steal which directed me to contact
> Microsoft. I emailed someone at Microsoft and got no help, only suggestions
> as to other areas of the microsoft website to try...including the technical
> support professional which I would have to pay for because I can't even get a
> product ID number.
>
> Does any one have any suggestions as to what to try?
>
> Thanks!

JoAnn Paules

It's rare that a Microsoft employee visits these newsgroups.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"sarahyam" <sarahyam@discussions.microsoft.com> wrote in message
news:A3E21D06-548B-4D7D-8F00-D28E95545C19@microsoft.com...
> Hey can anyone help me I also had similar problem with illinimed!
>
> I purchased the ultimate steal office 2007 just yesterday but I had
> technical problem so I tried several times in downloading but it rejected
> me
> to download again, I want to buy the back-up DVD back and people solve my
> problem but what I got is the automatic reply from the ultimate steal
> customer service!
> I hope microsoft staff and company are more effective and professional and
> help me back the problem by sending me a real email to hyam@rollins.edu or
> yam.sarah@gmail.com
>
> Sincerely thanks,
> Sarah
> --
> Feeling upset!
>
>
> "illinimed" wrote:
>
>> I recently accessed the student deal of Microsoft 2007 Office Ultimate
>> through The Ultimate Steal. After paying for it, I attempted to download
>> and
>> install the product. When the download was complete, I ran the .exe file
>> and
>> only got the message "The installation of this package failed." I
>> attempted
>> to download and install the product several times and continued to get
>> that
>> message. I contacted The Ultimate Steal which directed me to contact
>> Microsoft. I emailed someone at Microsoft and got no help, only
>> suggestions
>> as to other areas of the microsoft website to try...including the
>> technical
>> support professional which I would have to pay for because I can't even
>> get a
>> product ID number.
>>
>> Does any one have any suggestions as to what to try?
>>
>> Thanks!

JoAnn Paules

It's rare that a Microsoft employee visits these newsgroups.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"sarahyam" <sarahyam@discussions.microsoft.com> wrote in message
news:A3E21D06-548B-4D7D-8F00-D28E95545C19@microsoft.com...
> Hey can anyone help me I also had similar problem with illinimed!
>
> I purchased the ultimate steal office 2007 just yesterday but I had
> technical problem so I tried several times in downloading but it rejected
> me
> to download again, I want to buy the back-up DVD back and people solve my
> problem but what I got is the automatic reply from the ultimate steal
> customer service!
> I hope microsoft staff and company are more effective and professional and
> help me back the problem by sending me a real email to hyam@rollins.edu or
> yam.sarah@gmail.com
>
> Sincerely thanks,
> Sarah
> --
> Feeling upset!
>
>
> "illinimed" wrote:
>
>> I recently accessed the student deal of Microsoft 2007 Office Ultimate
>> through The Ultimate Steal. After paying for it, I attempted to download
>> and
>> install the product. When the download was complete, I ran the .exe file
>> and
>> only got the message "The installation of this package failed." I
>> attempted
>> to download and install the product several times and continued to get
>> that
>> message. I contacted The Ultimate Steal which directed me to contact
>> Microsoft. I emailed someone at Microsoft and got no help, only
>> suggestions
>> as to other areas of the microsoft website to try...including the
>> technical
>> support professional which I would have to pay for because I can't even
>> get a
>> product ID number.
>>
>> Does any one have any suggestions as to what to try?
>>
>> Thanks!

Bob I

You aren't addressing Microsoft staff or company here and if you're
feeling upset now, just wait till the spam starts hitting both of your
e-mail addresses because you published them in a public newsgroup and
the spam bots have them.

sarahyam wrote:

> Hey can anyone help me I also had similar problem with illinimed!
>
> I purchased the ultimate steal office 2007 just yesterday but I had
> technical problem so I tried several times in downloading but it rejected me
> to download again, I want to buy the back-up DVD back and people solve my
> problem but what I got is the automatic reply from the ultimate steal
> customer service!
> I hope microsoft staff and company are more effective and professional and
> help me back the problem by sending me a real email to ---------- or
> ------------
>
> Sincerely thanks,
> Sarah

Bob I

You aren't addressing Microsoft staff or company here and if you're
feeling upset now, just wait till the spam starts hitting both of your
e-mail addresses because you published them in a public newsgroup and
the spam bots have them.

sarahyam wrote:

> Hey can anyone help me I also had similar problem with illinimed!
>
> I purchased the ultimate steal office 2007 just yesterday but I had
> technical problem so I tried several times in downloading but it rejected me
> to download again, I want to buy the back-up DVD back and people solve my
> problem but what I got is the automatic reply from the ultimate steal
> customer service!
> I hope microsoft staff and company are more effective and professional and
> help me back the problem by sending me a real email to ---------- or
> ------------
>
> Sincerely thanks,
> Sarah

Beth Melton

....and if they do it's for those who are posting to this group through the
"managed newsgroups" and have a TechNet or MSDN subscription:
http://msdn2.microsoft.com/en-us/sub.../aa974230.aspx

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton

"JoAnn Paules" <jl_paules@hotNOSPAMmail.com> wrote in message
news:O2H%23%23C$ZIHA.1164@TK2MSFTNGP02.phx.gbl...
> It's rare that a Microsoft employee visits these newsgroups.
>
>
> "sarahyam" <sarahyam@discussions.microsoft.com> wrote in message
> news:A3E21D06-548B-4D7D-8F00-D28E95545C19@microsoft.com...
>> Hey can anyone help me I also had similar problem with illinimed!
>>
>> I purchased the ultimate steal office 2007 just yesterday but I had
>> technical problem so I tried several times in downloading but it rejected
>> me
>> to download again, I want to buy the back-up DVD back and people solve my
>> problem but what I got is the automatic reply from the ultimate steal
>> customer service!
>> I hope microsoft staff and company are more effective and professional
>> and
>> help me back the problem

Beth Melton

....and if they do it's for those who are posting to this group through the
"managed newsgroups" and have a TechNet or MSDN subscription:
http://msdn2.microsoft.com/en-us/sub.../aa974230.aspx

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton

"JoAnn Paules" <jl_paules@hotNOSPAMmail.com> wrote in message
news:O2H%23%23C$ZIHA.1164@TK2MSFTNGP02.phx.gbl...
> It's rare that a Microsoft employee visits these newsgroups.
>
>
> "sarahyam" <sarahyam@discussions.microsoft.com> wrote in message
> news:A3E21D06-548B-4D7D-8F00-D28E95545C19@microsoft.com...
>> Hey can anyone help me I also had similar problem with illinimed!
>>
>> I purchased the ultimate steal office 2007 just yesterday but I had
>> technical problem so I tried several times in downloading but it rejected
>> me
>> to download again, I want to buy the back-up DVD back and people solve my
>> problem but what I got is the automatic reply from the ultimate steal
>> customer service!
>> I hope microsoft staff and company are more effective and professional
>> and
>> help me back the problem