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28-08-2007, 06:20 PM
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#1 |
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Guest
Posts: n/a
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Office 2007 Enterprise updates fail to install
Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available: Security Office KB936514 Outlook Junk Mail Filter KB936558 Outlook KB937608 Security Publisher KB936646 Security Excel KB936509 Word KB934173 Any suggestions apprciated. TIA |
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28-08-2007, 06:20 PM
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#2 |
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Guest
Posts: n/a
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RE: Office 2007 Enterprise updates fail to install
Please manually download one of the problem patches to your machine. Lets try
KB936514 for example. Extract the contents of KB936514 out of the exe using winzip. You will have many text files and a file named xlconv.msp. For ease of this conversation place xlconv.msp in the root of c:\ Then open a command prompt window and use this command.. msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn After it fails you will have a log file in the root of c:\ named update.txt. Please paste the contents on the forum so we can tell you why it failed. -- Eric Palm MSFT Office Setup "Wm. Kritzberg" wrote: > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > installation. The following failed to install. No specific info available: > > Security Office KB936514 > Outlook Junk Mail Filter KB936558 > Outlook KB937608 > Security Publisher KB936646 > Security Excel KB936509 > Word KB934173 > > Any suggestions apprciated. TIA > |
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28-08-2007, 06:20 PM
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#3 |
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Guest
Posts: n/a
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RE: Office 2007 Enterprise updates fail to install
Please manually download one of the problem patches to your machine. Lets try
KB936514 for example. Extract the contents of KB936514 out of the exe using winzip. You will have many text files and a file named xlconv.msp. For ease of this conversation place xlconv.msp in the root of c:\ Then open a command prompt window and use this command.. msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn After it fails you will have a log file in the root of c:\ named update.txt. Please paste the contents on the forum so we can tell you why it failed. -- Eric Palm MSFT Office Setup "Wm. Kritzberg" wrote: > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > installation. The following failed to install. No specific info available: > > Security Office KB936514 > Outlook Junk Mail Filter KB936558 > Outlook KB937608 > Security Publisher KB936646 > Security Excel KB936509 > Word KB934173 > > Any suggestions apprciated. TIA > |
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28-08-2007, 06:21 PM
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#4 |
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Guest
Posts: n/a
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RE: Office 2007 Enterprise updates fail to install
Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install. Below is the text from update.txt, created per your instructions. Much of it is Greek to me but it appears to be complaining about the product code at one point. I did have a downloaded, time-limited version of Office Enterprise on the machine, which I replaced after its expiration date with a copy obtained through my company's participation in the Home Use Program (including, of course, a legit product code). However, I had a devil of a time getting it to install, which I attribute to chunks of the time-limited version still floating around. But what do I know? In any case, here's "update.txt," and thanks for your help. *** === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: ******* Product: {91120000-0030-0000-0000-0000000FF1CE} ******* Action: ******* CommandLine: ********** MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: ******* Product: {91120000-0030-0000-0000-0000000FF1CE} ******* Action: ******* CommandLine: ********** MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled MSI (s) (28:0C) [21:28:37:093]: Original package ==> C:\WINDOWS\Installer\4164e1.msi MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> C:\WINDOWS\Installer\4164e1.msi MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416503.msp'. MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416533.msp'. MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416564.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\41657d.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\41654c.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\4165b2.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\4165ca.msp'. MSI (s) (28:0C) [21:28:37:359]: Opening existing patch 'C:\WINDOWS\Installer\41659b.msp'. MSI (s) (28:0C) [21:28:37:359]: Opening existing patch 'C:\WINDOWS\Installer\41651a.msp'. MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> c:\WINDOWS\Installer\63afe5.msp MSI (s) (28:0C) [21:28:37:453]: Opening existing patch 'C:\WINDOWS\Installer\15ef82.msp'. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' is 0 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is safe. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for product {C6A89125-5473-45E3-B413-ED8186437475} MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product {C6A89125-5473-45E3-B413-ED8186437475} MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: -2147287038 MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch 'E:\word.MSP'. MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- Installation failed. MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file c:\WINDOWS\Installer\63afe5.msp MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\4164e1.msi MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 === Verbose logging stopped: 7/25/2007 21:28:40 === *** "Eric A." wrote: > Please manually download one of the problem patches to your machine. Lets try > KB936514 for example. > > Extract the contents of KB936514 out of the exe using winzip. > You will have many text files and a file named xlconv.msp. > > For ease of this conversation place xlconv.msp in the root of c:\ > > Then open a command prompt window and use this command.. > > msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn > > After it fails you will have a log file in the root of c:\ named update.txt. > > Please paste the contents on the forum so we can tell you why it failed. > > > -- > Eric Palm > MSFT Office Setup > > > "Wm. Kritzberg" wrote: > > > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > > installation. The following failed to install. No specific info available: > > > > Security Office KB936514 > > Outlook Junk Mail Filter KB936558 > > Outlook KB937608 > > Security Publisher KB936646 > > Security Excel KB936509 > > Word KB934173 > > > > Any suggestions apprciated. TIA > > |
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28-08-2007, 06:21 PM
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#5 |
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Guest
Posts: n/a
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RE: Office 2007 Enterprise updates fail to install
Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install. Below is the text from update.txt, created per your instructions. Much of it is Greek to me but it appears to be complaining about the product code at one point. I did have a downloaded, time-limited version of Office Enterprise on the machine, which I replaced after its expiration date with a copy obtained through my company's participation in the Home Use Program (including, of course, a legit product code). However, I had a devil of a time getting it to install, which I attribute to chunks of the time-limited version still floating around. But what do I know? In any case, here's "update.txt," and thanks for your help. *** === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: ******* Product: {91120000-0030-0000-0000-0000000FF1CE} ******* Action: ******* CommandLine: ********** MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges before calling Install on Server MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: ******* Product: {91120000-0030-0000-0000-0000000FF1CE} ******* Action: ******* CommandLine: ********** MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled MSI (s) (28:0C) [21:28:37:093]: Original package ==> C:\WINDOWS\Installer\4164e1.msi MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> C:\WINDOWS\Installer\4164e1.msi MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in database. MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416503.msp'. MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416533.msp'. MSI (s) (28:0C) [21:28:37:328]: Opening existing patch 'C:\WINDOWS\Installer\416564.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\41657d.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\41654c.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\4165b2.msp'. MSI (s) (28:0C) [21:28:37:343]: Opening existing patch 'C:\WINDOWS\Installer\4165ca.msp'. MSI (s) (28:0C) [21:28:37:359]: Opening existing patch 'C:\WINDOWS\Installer\41659b.msp'. MSI (s) (28:0C) [21:28:37:359]: Opening existing patch 'C:\WINDOWS\Installer\41651a.msp'. MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> c:\WINDOWS\Installer\63afe5.msp MSI (s) (28:0C) [21:28:37:453]: Opening existing patch 'C:\WINDOWS\Installer\15ef82.msp'. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' is 0 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is safe. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for product {C6A89125-5473-45E3-B413-ED8186437475} MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list (pcode;disk;relpath). MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product {C6A89125-5473-45E3-B413-ED8186437475} MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource from source list. MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: -2147287038 MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch 'E:\word.MSP'. MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- Installation failed. MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file c:\WINDOWS\Installer\63afe5.msp MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. C:\WINDOWS\Installer\4164e1.msi MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 === Verbose logging stopped: 7/25/2007 21:28:40 === *** "Eric A." wrote: > Please manually download one of the problem patches to your machine. Lets try > KB936514 for example. > > Extract the contents of KB936514 out of the exe using winzip. > You will have many text files and a file named xlconv.msp. > > For ease of this conversation place xlconv.msp in the root of c:\ > > Then open a command prompt window and use this command.. > > msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn > > After it fails you will have a log file in the root of c:\ named update.txt. > > Please paste the contents on the forum so we can tell you why it failed. > > > -- > Eric Palm > MSFT Office Setup > > > "Wm. Kritzberg" wrote: > > > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > > installation. The following failed to install. No specific info available: > > > > Security Office KB936514 > > Outlook Junk Mail Filter KB936558 > > Outlook KB937608 > > Security Publisher KB936646 > > Security Excel KB936509 > > Word KB934173 > > > > Any suggestions apprciated. TIA > > |
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28-08-2007, 06:21 PM
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#6 |
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Guest
Posts: n/a
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Re: Office 2007 Enterprise updates fail to install
Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from
They are in the position to help you with the Office Enterprise 2007 version. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Wm. Kritzberg" <WmKritzberg@discussions.microsoft.com> wrote in message news:B87A4CA1-3A03-4763-B26D-6081A88D035B@microsoft.com... > Ultimately, by reinstalling several times, I got to the point where all > updates except the one for Word (KB934173) would install. > > Below is the text from update.txt, created per your instructions. Much of it > is Greek to me but it appears to be complaining about the product code at one > point. I did have a downloaded, time-limited version of Office Enterprise on > the machine, which I replaced after its expiration date with a copy obtained > through my company's participation in the Home Use Program (including, of > course, a legit product code). However, I had a devil of a time getting it to > install, which I attribute to chunks of the time-limited version still > floating around. But what do I know? > > In any case, here's "update.txt," and thanks for your help. > > *** > > === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE > 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === > MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values > MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 > MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running > entire install on the server. > MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. > MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. > MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges > before calling Install on Server > MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. > Counter after increment: 0 > MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. > MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 > MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' > is 0 > MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled > MSI (s) (28:0C) [21:28:37:093]: Original package ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database > entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in > database. > MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416503.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416533.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416564.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41657d.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41654c.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165b2.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165ca.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41659b.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41651a.msp'. > MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. > MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp > MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:37:453]: Opening existing patch > 'C:\WINDOWS\Installer\15ef82.msp'. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: > C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' > is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 > MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch > 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. > MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. > MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' > MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is > safe. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for > product {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding > {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list > (pcode;disk;relpath). > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product > {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource > from source list. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: > -2147287038 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to > missing/inaccessible package. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' > MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch > 'E:\word.MSP'. > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- > Installation failed. > > MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 > This patch package could not be opened. Verify that the patch package > exists and that you can access it, or contact the application vendor to > verify that this is a valid Windows Installer patch package. > C:\WINDOWS\Installer\4164e1.msi > MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If > counter >= 0, shutdown will be denied. Counter after decrement: -1 > MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 > === Verbose logging stopped: 7/25/2007 21:28:40 === > > *** > > "Eric A." wrote: > >> Please manually download one of the problem patches to your machine. Lets try >> KB936514 for example. >> >> Extract the contents of KB936514 out of the exe using winzip. >> You will have many text files and a file named xlconv.msp. >> >> For ease of this conversation place xlconv.msp in the root of c:\ >> >> Then open a command prompt window and use this command.. >> >> msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn >> >> After it fails you will have a log file in the root of c:\ named update.txt. >> >> Please paste the contents on the forum so we can tell you why it failed. >> >> >> -- >> Eric Palm >> MSFT Office Setup >> >> >> "Wm. Kritzberg" wrote: >> >> > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after >> > installation. The following failed to install. No specific info available: >> > >> > Security Office KB936514 >> > Outlook Junk Mail Filter KB936558 >> > Outlook KB937608 >> > Security Publisher KB936646 >> > Security Excel KB936509 >> > Word KB934173 >> > >> > Any suggestions apprciated. TIA >> > |
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28-08-2007, 06:21 PM
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#7 |
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Guest
Posts: n/a
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Re: Office 2007 Enterprise updates fail to install
Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from
They are in the position to help you with the Office Enterprise 2007 version. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Wm. Kritzberg" <WmKritzberg@discussions.microsoft.com> wrote in message news:B87A4CA1-3A03-4763-B26D-6081A88D035B@microsoft.com... > Ultimately, by reinstalling several times, I got to the point where all > updates except the one for Word (KB934173) would install. > > Below is the text from update.txt, created per your instructions. Much of it > is Greek to me but it appears to be complaining about the product code at one > point. I did have a downloaded, time-limited version of Office Enterprise on > the machine, which I replaced after its expiration date with a copy obtained > through my company's participation in the Home Use Program (including, of > course, a legit product code). However, I had a devil of a time getting it to > install, which I attribute to chunks of the time-limited version still > floating around. But what do I know? > > In any case, here's "update.txt," and thanks for your help. > > *** > > === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE > 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === > MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values > MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 > MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running > entire install on the server. > MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. > MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. > MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges > before calling Install on Server > MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. > Counter after increment: 0 > MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. > MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 > MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' > is 0 > MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled > MSI (s) (28:0C) [21:28:37:093]: Original package ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database > entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in > database. > MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416503.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416533.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416564.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41657d.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41654c.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165b2.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165ca.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41659b.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41651a.msp'. > MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. > MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp > MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:37:453]: Opening existing patch > 'C:\WINDOWS\Installer\15ef82.msp'. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: > C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' > is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 > MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch > 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. > MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. > MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' > MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is > safe. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for > product {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding > {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list > (pcode;disk;relpath). > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product > {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource > from source list. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: > -2147287038 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to > missing/inaccessible package. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' > MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch > 'E:\word.MSP'. > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- > Installation failed. > > MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 > This patch package could not be opened. Verify that the patch package > exists and that you can access it, or contact the application vendor to > verify that this is a valid Windows Installer patch package. > C:\WINDOWS\Installer\4164e1.msi > MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If > counter >= 0, shutdown will be denied. Counter after decrement: -1 > MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 > === Verbose logging stopped: 7/25/2007 21:28:40 === > > *** > > "Eric A." wrote: > >> Please manually download one of the problem patches to your machine. Lets try >> KB936514 for example. >> >> Extract the contents of KB936514 out of the exe using winzip. >> You will have many text files and a file named xlconv.msp. >> >> For ease of this conversation place xlconv.msp in the root of c:\ >> >> Then open a command prompt window and use this command.. >> >> msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn >> >> After it fails you will have a log file in the root of c:\ named update.txt. >> >> Please paste the contents on the forum so we can tell you why it failed. >> >> >> -- >> Eric Palm >> MSFT Office Setup >> >> >> "Wm. Kritzberg" wrote: >> >> > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after >> > installation. The following failed to install. No specific info available: >> > >> > Security Office KB936514 >> > Outlook Junk Mail Filter KB936558 >> > Outlook KB937608 >> > Security Publisher KB936646 >> > Security Excel KB936509 >> > Word KB934173 >> > >> > Any suggestions apprciated. TIA >> > |
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28-08-2007, 06:21 PM
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#8 |
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Guest
Posts: n/a
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Re: Office 2007 Enterprise updates fail to install
I should be able to tell you how to fix this..
I need to find the reg keys.. The reason this is happening is because there is a stale referrence to this patch already in the registry. Once this stale entry is removed your patch should install fine. Ill post instructions shortly. -- Eric Palm Enterprise MSFT Office Setup "Peter Foldes" wrote: > Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from > > They are in the position to help you with the Office Enterprise 2007 version. > > -- > Peter > > Please Reply to Newsgroup for the benefit of others > Requests for assistance by email can not and will not be acknowledged. > > "Wm. Kritzberg" <WmKritzberg@discussions.microsoft.com> wrote in message news:B87A4CA1-3A03-4763-B26D-6081A88D035B@microsoft.com... > > Ultimately, by reinstalling several times, I got to the point where all > > updates except the one for Word (KB934173) would install. > > > > Below is the text from update.txt, created per your instructions. Much of it > > is Greek to me but it appears to be complaining about the product code at one > > point. I did have a downloaded, time-limited version of Office Enterprise on > > the machine, which I replaced after its expiration date with a copy obtained > > through my company's participation in the Home Use Program (including, of > > course, a legit product code). However, I had a devil of a time getting it to > > install, which I attribute to chunks of the time-limited version still > > floating around. But what do I know? > > > > In any case, here's "update.txt," and thanks for your help. > > > > *** > > > > === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE > > 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === > > MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values > > MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 > > MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: > > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > > ******* Action: > > ******* CommandLine: ********** > > MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running > > entire install on the server. > > MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. > > MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. > > MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges > > before calling Install on Server > > MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. > > Counter after increment: 0 > > MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. > > MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values > > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 > > MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: > > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > > ******* Action: > > ******* CommandLine: ********** > > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' > > is 0 > > MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled > > MSI (s) (28:0C) [21:28:37:093]: Original package ==> > > C:\WINDOWS\Installer\4164e1.msi > > MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> > > C:\WINDOWS\Installer\4164e1.msi > > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database > > entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. > > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in > > database. > > MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416503.msp'. > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416533.msp'. > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416564.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\41657d.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\41654c.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\4165b2.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\4165ca.msp'. > > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > > 'C:\WINDOWS\Installer\41659b.msp'. > > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > > 'C:\WINDOWS\Installer\41651a.msp'. > > MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. > > MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp > > MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> > > c:\WINDOWS\Installer\63afe5.msp > > MSI (s) (28:0C) [21:28:37:453]: Opening existing patch > > 'C:\WINDOWS\Installer\15ef82.msp'. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: > > C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' > > is 0 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 > > MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch > > 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. > > MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. > > MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' > > MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is > > safe. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for > > product {C6A89125-5473-45E3-B413-ED8186437475} > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding > > {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list > > (pcode;disk;relpath). > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product > > {C6A89125-5473-45E3-B413-ED8186437475} > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource > > from source list. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and > > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and > > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: > > -2147287038 > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to > > missing/inaccessible package. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. > > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. > > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' > > MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch > > 'E:\word.MSP'. > > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 > > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 > > MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 > > MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- > > Installation failed. > > > > MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file > > c:\WINDOWS\Installer\63afe5.msp > > MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 > > This patch package could not be opened. Verify that the patch package > > exists and that you can access it, or contact the application vendor to > > verify that this is a valid Windows Installer patch package. > > C:\WINDOWS\Installer\4164e1.msi > > MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If > > counter >= 0, shutdown will be denied. Counter after decrement: -1 > > MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 > > === Verbose logging stopped: 7/25/2007 21:28:40 === > > > > *** > > > > "Eric A." wrote: > > > >> Please manually download one of the problem patches to your machine. Lets try > >> KB936514 for example. > >> > >> Extract the contents of KB936514 out of the exe using winzip. > >> You will have many text files and a file named xlconv.msp. > >> > >> For ease of this conversation place xlconv.msp in the root of c:\ > >> > >> Then open a command prompt window and use this command.. > >> > >> msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn > >> > >> After it fails you will have a log file in the root of c:\ named update.txt. > >> > >> Please paste the contents on the forum so we can tell you why it failed. > >> > >> > >> -- > >> Eric Palm > >> MSFT Office Setup > >> > >> > >> "Wm. Kritzberg" wrote: > >> > >> > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > >> > installation. The following failed to install. No specific info available: > >> > > >> > Security Office KB936514 > >> > Outlook Junk Mail Filter KB936558 > >> > Outlook KB937608 > >> > Security Publisher KB936646 > >> > Security Excel KB936509 > >> > Word KB934173 > >> > > >> > Any suggestions apprciated. TIA > >> > > |
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28-08-2007, 06:21 PM
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#9 |
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Guest
Posts: n/a
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Re: Office 2007 Enterprise updates fail to install
I should be able to tell you how to fix this..
I need to find the reg keys.. The reason this is happening is because there is a stale referrence to this patch already in the registry. Once this stale entry is removed your patch should install fine. Ill post instructions shortly. -- Eric Palm Enterprise MSFT Office Setup "Peter Foldes" wrote: > Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from > > They are in the position to help you with the Office Enterprise 2007 version. > > -- > Peter > > Please Reply to Newsgroup for the benefit of others > Requests for assistance by email can not and will not be acknowledged. > > "Wm. Kritzberg" <WmKritzberg@discussions.microsoft.com> wrote in message news:B87A4CA1-3A03-4763-B26D-6081A88D035B@microsoft.com... > > Ultimately, by reinstalling several times, I got to the point where all > > updates except the one for Word (KB934173) would install. > > > > Below is the text from update.txt, created per your instructions. Much of it > > is Greek to me but it appears to be complaining about the product code at one > > point. I did have a downloaded, time-limited version of Office Enterprise on > > the machine, which I replaced after its expiration date with a copy obtained > > through my company's participation in the Home Use Program (including, of > > course, a legit product code). However, I had a devil of a time getting it to > > install, which I attribute to chunks of the time-limited version still > > floating around. But what do I know? > > > > In any case, here's "update.txt," and thanks for your help. > > > > *** > > > > === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE > > 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === > > MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values > > MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 > > MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: > > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > > ******* Action: > > ******* CommandLine: ********** > > MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running > > entire install on the server. > > MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. > > MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. > > MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges > > before calling Install on Server > > MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. > > Counter after increment: 0 > > MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. > > MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values > > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 > > MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: > > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > > ******* Action: > > ******* CommandLine: ********** > > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' > > is 0 > > MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled > > MSI (s) (28:0C) [21:28:37:093]: Original package ==> > > C:\WINDOWS\Installer\4164e1.msi > > MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> > > C:\WINDOWS\Installer\4164e1.msi > > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database > > entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. > > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in > > database. > > MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416503.msp'. > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416533.msp'. > > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > > 'C:\WINDOWS\Installer\416564.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\41657d.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\41654c.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\4165b2.msp'. > > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > > 'C:\WINDOWS\Installer\4165ca.msp'. > > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > > 'C:\WINDOWS\Installer\41659b.msp'. > > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > > 'C:\WINDOWS\Installer\41651a.msp'. > > MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. > > MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp > > MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> > > c:\WINDOWS\Installer\63afe5.msp > > MSI (s) (28:0C) [21:28:37:453]: Opening existing patch > > 'C:\WINDOWS\Installer\15ef82.msp'. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: > > C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' > > is 0 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 > > MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch > > 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. > > MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. > > MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' > > MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 > > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is > > safe. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for > > product {C6A89125-5473-45E3-B413-ED8186437475} > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding > > {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list > > (pcode;disk;relpath). > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product > > {C6A89125-5473-45E3-B413-ED8186437475} > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource > > from source list. > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and > > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and > > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: > > -2147287038 > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to > > missing/inaccessible package. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. > > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. > > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. > > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' > > MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch > > 'E:\word.MSP'. > > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 > > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 > > MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 > > MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- > > Installation failed. > > > > MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file > > c:\WINDOWS\Installer\63afe5.msp > > MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 > > This patch package could not be opened. Verify that the patch package > > exists and that you can access it, or contact the application vendor to > > verify that this is a valid Windows Installer patch package. > > C:\WINDOWS\Installer\4164e1.msi > > MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If > > counter >= 0, shutdown will be denied. Counter after decrement: -1 > > MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 > > === Verbose logging stopped: 7/25/2007 21:28:40 === > > > > *** > > > > "Eric A." wrote: > > > >> Please manually download one of the problem patches to your machine. Lets try > >> KB936514 for example. > >> > >> Extract the contents of KB936514 out of the exe using winzip. > >> You will have many text files and a file named xlconv.msp. > >> > >> For ease of this conversation place xlconv.msp in the root of c:\ > >> > >> Then open a command prompt window and use this command.. > >> > >> msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn > >> > >> After it fails you will have a log file in the root of c:\ named update.txt. > >> > >> Please paste the contents on the forum so we can tell you why it failed. > >> > >> > >> -- > >> Eric Palm > >> MSFT Office Setup > >> > >> > >> "Wm. Kritzberg" wrote: > >> > >> > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > >> > installation. The following failed to install. No specific info available: > >> > > >> > Security Office KB936514 > >> > Outlook Junk Mail Filter KB936558 > >> > Outlook KB937608 > >> > Security Publisher KB936646 > >> > Security Excel KB936509 > >> > Word KB934173 > >> > > >> > Any suggestions apprciated. TIA > >> > > |
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28-08-2007, 06:21 PM
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#10 |
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Guest
Posts: n/a
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RE: Office 2007 Enterprise updates fail to install
Hi Wm,
Please try this.. Backup/export and then rename the following reg keys if they exist HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E 544B31DE1868344757 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patc hes\52198A6C37453E544B31DE1868344757 I don't expect you to have the next following reg keys but if you do, also Backup/export and then rename them if they exist HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patch es\52198A6C37453E544B31DE1868344757 HKEY_CLASSES_ROOT\Installer\Products\0000210903000 0000000000000F01FEC\Patches\52198A6C37453E544B31DE 1868344757 Then try to reinstall KB934173. Please let me know if this works for you. Thanks -- Eric Palm MSFT Office Setup "Wm. Kritzberg" wrote: > Ultimately, by reinstalling several times, I got to the point where all > updates except the one for Word (KB934173) would install. > > Below is the text from update.txt, created per your instructions. Much of it > is Greek to me but it appears to be complaining about the product code at one > point. I did have a downloaded, time-limited version of Office Enterprise on > the machine, which I replaced after its expiration date with a copy obtained > through my company's participation in the Home Use Program (including, of > course, a legit product code). However, I had a devil of a time getting it to > install, which I attribute to chunks of the time-limited version still > floating around. But what do I know? > > In any case, here's "update.txt," and thanks for your help. > > *** > > === Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE > 3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe === > MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values > MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0 > MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running > entire install on the server. > MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex. > MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled. > MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges > before calling Install on Server > MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown. > Counter after increment: 0 > MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex. > MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0 > MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine: > ******* Product: {91120000-0030-0000-0000-0000000FF1CE} > ******* Action: > ******* CommandLine: ********** > MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls' > is 0 > MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled > MSI (s) (28:0C) [21:28:37:093]: Original package ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==> > C:\WINDOWS\Installer\4164e1.msi > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database > entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'. > MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in > database. > MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32 > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416503.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416533.msp'. > MSI (s) (28:0C) [21:28:37:328]: Opening existing patch > 'C:\WINDOWS\Installer\416564.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41657d.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\41654c.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165b2.msp'. > MSI (s) (28:0C) [21:28:37:343]: Opening existing patch > 'C:\WINDOWS\Installer\4165ca.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41659b.msp'. > MSI (s) (28:0C) [21:28:37:359]: Opening existing patch > 'C:\WINDOWS\Installer\41651a.msp'. > MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode. > MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp > MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==> > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:37:453]: Opening existing patch > 'C:\WINDOWS\Installer\15ef82.msp'. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: > C:\WINDOWS\Installer\15ef82.msp 3: -2147287038 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse' > is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0 > MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch > 'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source. > MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source. > MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu' > MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is > safe. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for > product {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding > {C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list > (pcode;disk;relpath). > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product > {C6A89125-5473-45E3-B413-ED8186437475} > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource > from source list. > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and > Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3: > -2147287038 > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to > missing/inaccessible package. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list. > MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP > MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\. > MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP' > MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch > 'E:\word.MSP'. > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708 > MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729 > MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 -- > Installation failed. > > MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file > c:\WINDOWS\Installer\63afe5.msp > MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635 > This patch package could not be opened. Verify that the patch package > exists and that you can access it, or contact the application vendor to > verify that this is a valid Windows Installer patch package. > C:\WINDOWS\Installer\4164e1.msi > MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If > counter >= 0, shutdown will be denied. Counter after decrement: -1 > MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635 > === Verbose logging stopped: 7/25/2007 21:28:40 === > > *** > > "Eric A." wrote: > > > Please manually download one of the problem patches to your machine. Lets try > > KB936514 for example. > > > > Extract the contents of KB936514 out of the exe using winzip. > > You will have many text files and a file named xlconv.msp. > > > > For ease of this conversation place xlconv.msp in the root of c:\ > > > > Then open a command prompt window and use this command.. > > > > msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn > > > > After it fails you will have a log file in the root of c:\ named update.txt. > > > > Please paste the contents on the forum so we can tell you why it failed. > > > > > > -- > > Eric Palm > > MSFT Office Setup > > > > > > "Wm. Kritzberg" wrote: > > > > > Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after > > > installation. The following failed to install. No specific info available: > > > > > > Security Office KB936514 > > > Outlook Junk Mail Filter KB936558 > > > Outlook KB937608 > > > Security Publisher KB936646 > > > Security Excel KB936509 > > > Word KB934173 > > > > > > Any suggestions apprciated. TIA > > > |
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