aurion

I am using Vista Version 6. My system originally had Office 2003 installed. I
recently upgraded to Office 2007. Whenever I try to create a new document
(Word) or workbook (Excel) etc. I receive the message "Unable to connect to
Microsoft Office Online". Retrying doesn't work.
I can access the Microsoft Office Online website through the internet and
that's fine. Does anyone have a clue what might be going on? The system is
running the Symantec Antivirus solution - I don't know if there are settings
that may be causing the error. Googling this problem has been less than
helpful.
Thanks for your help in advance.

Gordon

"aurion" <aurion@discussions.microsoft.com> wrote in message
news:6AF84142-8288-47F2-BD8B-CA05BB3DEC12@microsoft.com...
>I am using Vista Version 6.

It would be difficult to have ny other version of Vista!


> My system originally had Office 2003 installed. I
> recently upgraded to Office 2007. Whenever I try to create a new document
> (Word) or workbook (Excel) etc. I receive the message "Unable to connect
> to
> Microsoft Office Online". Retrying doesn't work.
> I can access the Microsoft Office Online website through the internet and
> that's fine. Does anyone have a clue what might be going on? The system is
> running the Symantec Antivirus solution - I don't know if there are
> settings
> that may be causing the error. Googling this problem has been less than
> helpful.
> Thanks for your help in advance.

Try disabling Symantec and see if that cures the problem...

aurion

Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers

"Gordon" wrote:

> "aurion" <aurion@discussions.microsoft.com> wrote in message
> news:6AF84142-8288-47F2-BD8B-CA05BB3DEC12@microsoft.com...
> >I am using Vista Version 6.
>
> It would be difficult to have ny other version of Vista!
>
>
> > My system originally had Office 2003 installed. I
> > recently upgraded to Office 2007. Whenever I try to create a new document
> > (Word) or workbook (Excel) etc. I receive the message "Unable to connect
> > to
> > Microsoft Office Online". Retrying doesn't work.
> > I can access the Microsoft Office Online website through the internet and
> > that's fine. Does anyone have a clue what might be going on? The system is
> > running the Symantec Antivirus solution - I don't know if there are
> > settings
> > that may be causing the error. Googling this problem has been less than
> > helpful.
> > Thanks for your help in advance.
>
> Try disabling Symantec and see if that cures the problem...
>
>
>
>

Bob Buckland ?:-\)

Hi Aurion,

In Word 2007 if you click on the blue help question mark and look at the bottom right hand corner of help does it say 'Offline'? If
so, click the 'Offline' choice and select 'Show content from Office Online' to see if that helps.

The setting is also changeable from Word (or other ribboned app) Trust Center Options (Alt T, O,)
Office Button=>Word Options=>Trust Center=>Trust Center Settings=>Privacy Options.

=============
>>"aurion" <aurion@discussions.microsoft.com> wrote in message news:B5AAAC52-21BC-48F4-BA05-19522881DD17@microsoft.com...
Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers <<
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

aurion

Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers

"Gordon" wrote:

> "aurion" <aurion@discussions.microsoft.com> wrote in message
> news:6AF84142-8288-47F2-BD8B-CA05BB3DEC12@microsoft.com...
> >I am using Vista Version 6.
>
> It would be difficult to have ny other version of Vista!
>
>
> > My system originally had Office 2003 installed. I
> > recently upgraded to Office 2007. Whenever I try to create a new document
> > (Word) or workbook (Excel) etc. I receive the message "Unable to connect
> > to
> > Microsoft Office Online". Retrying doesn't work.
> > I can access the Microsoft Office Online website through the internet and
> > that's fine. Does anyone have a clue what might be going on? The system is
> > running the Symantec Antivirus solution - I don't know if there are
> > settings
> > that may be causing the error. Googling this problem has been less than
> > helpful.
> > Thanks for your help in advance.
>
> Try disabling Symantec and see if that cures the problem...
>
>
>
>

Bob Buckland ?:-\)

Hi Aurion,

In Word 2007 if you click on the blue help question mark and look at the bottom right hand corner of help does it say 'Offline'? If
so, click the 'Offline' choice and select 'Show content from Office Online' to see if that helps.

The setting is also changeable from Word (or other ribboned app) Trust Center Options (Alt T, O,)
Office Button=>Word Options=>Trust Center=>Trust Center Settings=>Privacy Options.

=============
>>"aurion" <aurion@discussions.microsoft.com> wrote in message news:B5AAAC52-21BC-48F4-BA05-19522881DD17@microsoft.com...
Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers <<
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

aurion

Hi Bob,

Thanks for your suggestion.

I checked the Blue Question mark and it shows "Connected to Office Online".
I clicked on this and it shows a check-mark against the words "Show Content
From Office Online". So I think that the system SHOULD be able to access the
Templates etc, because it certainly brings up all of the Help options.

I also had a look at the Trust settings and all of the options were checked
as being on.

So sadly, I'm no further forward.

Best regards...

"Bob Buckland ?:-)" wrote:

> Hi Aurion,
>
> In Word 2007 if you click on the blue help question mark and look at the bottom right hand corner of help does it say 'Offline'? If
> so, click the 'Offline' choice and select 'Show content from Office Online' to see if that helps.
>
> The setting is also changeable from Word (or other ribboned app) Trust Center Options (Alt T, O,)
> Office Button=>Word Options=>Trust Center=>Trust Center Settings=>Privacy Options.
>
> =============
> >>"aurion" <aurion@discussions.microsoft.com> wrote in message news:B5AAAC52-21BC-48F4-BA05-19522881DD17@microsoft.com...
> Hi Gordon,
>
> Thanks for the pointer. Unfortunately that didn't have any affect. I tried
> turning off all my firewalls, virus checkers etc and still couldn't get any
> further.
>
> Cheers <<
> --
>
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> *Courtesy is not expensive and can pay big dividends*
>
>
>

aurion

Hi Bob,

Thanks for your suggestion.

I checked the Blue Question mark and it shows "Connected to Office Online".
I clicked on this and it shows a check-mark against the words "Show Content
From Office Online". So I think that the system SHOULD be able to access the
Templates etc, because it certainly brings up all of the Help options.

I also had a look at the Trust settings and all of the options were checked
as being on.

So sadly, I'm no further forward.

Best regards...

"Bob Buckland ?:-)" wrote:

> Hi Aurion,
>
> In Word 2007 if you click on the blue help question mark and look at the bottom right hand corner of help does it say 'Offline'? If
> so, click the 'Offline' choice and select 'Show content from Office Online' to see if that helps.
>
> The setting is also changeable from Word (or other ribboned app) Trust Center Options (Alt T, O,)
> Office Button=>Word Options=>Trust Center=>Trust Center Settings=>Privacy Options.
>
> =============
> >>"aurion" <aurion@discussions.microsoft.com> wrote in message news:B5AAAC52-21BC-48F4-BA05-19522881DD17@microsoft.com...
> Hi Gordon,
>
> Thanks for the pointer. Unfortunately that didn't have any affect. I tried
> turning off all my firewalls, virus checkers etc and still couldn't get any
> further.
>
> Cheers <<
> --
>
> Bob Buckland ?:-)
> MS Office System Products MVP
>
> *Courtesy is not expensive and can pay big dividends*
>
>
>

aurion

Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers

"Gordon" wrote:

> "aurion" <aurion@discussions.microsoft.com> wrote in message
> news:6AF84142-8288-47F2-BD8B-CA05BB3DEC12@microsoft.com...
> >I am using Vista Version 6.
>
> It would be difficult to have ny other version of Vista!
>
>
> > My system originally had Office 2003 installed. I
> > recently upgraded to Office 2007. Whenever I try to create a new document
> > (Word) or workbook (Excel) etc. I receive the message "Unable to connect
> > to
> > Microsoft Office Online". Retrying doesn't work.
> > I can access the Microsoft Office Online website through the internet and
> > that's fine. Does anyone have a clue what might be going on? The system is
> > running the Symantec Antivirus solution - I don't know if there are
> > settings
> > that may be causing the error. Googling this problem has been less than
> > helpful.
> > Thanks for your help in advance.
>
> Try disabling Symantec and see if that cures the problem...
>
>
>
>

Bob Buckland ?:-\)

Hi Aurion,

In Word 2007 if you click on the blue help question mark and look at the bottom right hand corner of help does it say 'Offline'? If
so, click the 'Offline' choice and select 'Show content from Office Online' to see if that helps.

The setting is also changeable from Word (or other ribboned app) Trust Center Options (Alt T, O,)
Office Button=>Word Options=>Trust Center=>Trust Center Settings=>Privacy Options.

=============
>>"aurion" <aurion@discussions.microsoft.com> wrote in message news:B5AAAC52-21BC-48F4-BA05-19522881DD17@microsoft.com...
Hi Gordon,

Thanks for the pointer. Unfortunately that didn't have any affect. I tried
turning off all my firewalls, virus checkers etc and still couldn't get any
further.

Cheers <<
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*