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Re: Drag and drop issue

Microsoft Outlook

 
 
 
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Old 24-10-2007, 08:49 AM   #1
Pat Willener
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Posts: n/a
Re: Drag and drop issue

You don't mention what these problems are...

Alistair wrote:
> Some users have been experiencing problems dragging and dropping emails from
> Outlook 2000. Outlook is set to use Word as it's email editor. Killing both
> the Outlook and winword processes and then restarting Outlook clears the
> problem.
>
> Help please.
>
> Thanks in advance.
>
> Alistair

 
Old 24-10-2007, 09:32 AM   #2
Alistair
Guest
 
Posts: n/a
Re: Drag and drop issue

Ooops!, sorry.

In normal use the cursor changes and the file can be dropped either on the
user's desktop or into an application. The problem is that when users
attempt to drag the email nothing happens. The emails can still be opened
etc.

The OS is XP SP2 and Office has been upgraded to SP3.

"Pat Willener" wrote:

> You don't mention what these problems are...
>
> Alistair wrote:
> > Some users have been experiencing problems dragging and dropping emails from
> > Outlook 2000. Outlook is set to use Word as it's email editor. Killing both
> > the Outlook and winword processes and then restarting Outlook clears the
> > problem.
> >
> > Help please.
> >
> > Thanks in advance.
> >
> > Alistair

>

 
Old 24-10-2007, 09:36 AM   #3
Alistair
Guest
 
Posts: n/a
Re: Drag and drop issue

Ooops!, sorry.

In normal use the cursor changes and the file can be dropped either on the
user's desktop or into an application. The problem is that when users
attempt to drag the email nothing happens. The emails can still be opened
etc.

The OS is XP SP2 and Office has been upgraded to SP3.

"Pat Willener" wrote:

> You don't mention what these problems are...
>
> Alistair wrote:
> > Some users have been experiencing problems dragging and dropping emails from
> > Outlook 2000. Outlook is set to use Word as it's email editor. Killing both
> > the Outlook and winword processes and then restarting Outlook clears the
> > problem.
> >
> > Help please.
> >
> > Thanks in advance.
> >
> > Alistair

>

 
Old 24-10-2007, 10:34 AM   #4
Pat Willener
Guest
 
Posts: n/a
Re: Drag and drop issue

Does this also happen in safe mode (outlook /safe) ?

Can the user successful drag-and-drop into an Outlook folder?

Does anything change when using right-click drag-and-drop?

Alistair wrote:
> Ooops!, sorry.
>
> In normal use the cursor changes and the file can be dropped either on the
> user's desktop or into an application. The problem is that when users
> attempt to drag the email nothing happens. The emails can still be opened
> etc.
>
> The OS is XP SP2 and Office has been upgraded to SP3.
>
> "Pat Willener" wrote:
>
>> You don't mention what these problems are...
>>
>> Alistair wrote:
>>> Some users have been experiencing problems dragging and dropping emails from
>>> Outlook 2000. Outlook is set to use Word as it's email editor. Killing both
>>> the Outlook and winword processes and then restarting Outlook clears the
>>> problem.
>>>
>>> Help please.
>>>
>>> Thanks in advance.
>>>
>>> Alistair

 
 

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