TechTalkz.com Logo Ask the Experts!

Go Back   TechTalkz.com Technology & Computer Troubleshooting Forums > Tech Support Archives > Microsoft > Microsoft Outlook

Outlook 2007 McAffee VirusScan v80i

Microsoft Outlook

 
 
Thread Tools Display Modes
Unread 15-11-2007, 06:28 PM   #1
dbutch1976
Guest
 
Posts: n/a
Outlook 2007 McAffee VirusScan v80i

Hello,

Twice I have performed a clean installations of windows xp, joined the
domain, loaded MS Outlook 2007, activated it, then loaded McAffee VirusScan
v80i. Shortly afterwards I begin having problems with Outlook 2007 crashing
so badly that I am forced to uninstall my virus scanner in order to run
Outlook. The Error report states that Outlook needs to restart and an error
log has been created. I send the error log and it comes back with the
following link with more information:

http://wer.microsoft.com/responses/R...2-27fdebf5d090

Frankly the additional information is not very helpful. It statest that
this is a known conflict but does not point to any workaround and simply
fobbs the problem off on Macaffee which provide no information at all when I
search their website.

If anyone could provide a workaround I would appreciate it, McAffee
VirusScan v80i is rollout out to our entire company and continuing to use
Outlook 2003 is not an option as we can no longer get licenses.

Thanks all,

dbutch1976
 
Unread 15-11-2007, 06:28 PM   #2
K. Orland
Guest
 
Posts: n/a
RE: Outlook 2007 McAffee VirusScan v80i

Also, check the McAfee website for any updates to your version.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"dbutch1976" wrote:

> Hello,
>
> Twice I have performed a clean installations of windows xp, joined the
> domain, loaded MS Outlook 2007, activated it, then loaded McAffee VirusScan
> v80i. Shortly afterwards I begin having problems with Outlook 2007 crashing
> so badly that I am forced to uninstall my virus scanner in order to run
> Outlook. The Error report states that Outlook needs to restart and an error
> log has been created. I send the error log and it comes back with the
> following link with more information:
>
> http://wer.microsoft.com/responses/R...2-27fdebf5d090
>
> Frankly the additional information is not very helpful. It statest that
> this is a known conflict but does not point to any workaround and simply
> fobbs the problem off on Macaffee which provide no information at all when I
> search their website.
>
> If anyone could provide a workaround I would appreciate it, McAffee
> VirusScan v80i is rollout out to our entire company and continuing to use
> Outlook 2003 is not an option as we can no longer get licenses.
>
> Thanks all,
>
> dbutch1976

 
Unread 15-11-2007, 06:29 PM   #3
K. Orland
Guest
 
Posts: n/a
RE: Outlook 2007 McAffee VirusScan v80i

Install McAfee without configuring it to scan incoming/outgoing email. Your
real time scanner will catch anything as long as your def files are
up-to-date.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/



"dbutch1976" wrote:

> Hello,
>
> Twice I have performed a clean installations of windows xp, joined the
> domain, loaded MS Outlook 2007, activated it, then loaded McAffee VirusScan
> v80i. Shortly afterwards I begin having problems with Outlook 2007 crashing
> so badly that I am forced to uninstall my virus scanner in order to run
> Outlook. The Error report states that Outlook needs to restart and an error
> log has been created. I send the error log and it comes back with the
> following link with more information:
>
> http://wer.microsoft.com/responses/R...2-27fdebf5d090
>
> Frankly the additional information is not very helpful. It statest that
> this is a known conflict but does not point to any workaround and simply
> fobbs the problem off on Macaffee which provide no information at all when I
> search their website.
>
> If anyone could provide a workaround I would appreciate it, McAffee
> VirusScan v80i is rollout out to our entire company and continuing to use
> Outlook 2003 is not an option as we can no longer get licenses.
>
> Thanks all,
>
> dbutch1976

 
Unread 15-11-2007, 07:29 PM   #4
Brian Tillman
Guest
 
Posts: n/a
Re: Outlook 2007 McAffee VirusScan v80i

dbutch1976 <dbutch1976@discussions.microsoft.com> wrote:

> If anyone could provide a workaround I would appreciate it, McAffee
> VirusScan v80i is rollout out to our entire company and continuing to
> use Outlook 2003 is not an option as we can no longer get licenses.


I believe a license for Office 2007 legally allows you to use a prior
version instead. You should be able to continue to install Outlook 2003.
--
Brian Tillman [MVP-Outlook]

 
Unread 22-11-2007, 05:01 PM   #5
dbutch1976
Guest
 
Posts: n/a
Re: Outlook 2007 McAffee VirusScan v80i

Sorry for the lateness of the reply. While it is possible to install Outlook
2003 with a 2007 license this really isn't the way we'd prefer to go forward,
but at least it's available as an option. I've also turned E-mail scanning
off during my most recent reinstall. Now I get the following error:

The Add-in "Exchange Scan" (C:\program files\network
associates\virusscan\scanmal.dll) cannot be loaded and has been disabled by
Outlook. Please contact the Add-in manufacturer for an update. If no update
is available, please uninstall the Add-in.

This is not listed as one of the Add-ins when I go to remove it, do there's
nowhere to disable it, nor is it listed as a disabled add-in.... But.. at
least outlook is functional now.

Thanks for the help all,

Duncan.

"Brian Tillman" wrote:

> dbutch1976 <dbutch1976@discussions.microsoft.com> wrote:
>
> > If anyone could provide a workaround I would appreciate it, McAffee
> > VirusScan v80i is rollout out to our entire company and continuing to
> > use Outlook 2003 is not an option as we can no longer get licenses.

>
> I believe a license for Office 2007 legally allows you to use a prior
> version instead. You should be able to continue to install Outlook 2003.
> --
> Brian Tillman [MVP-Outlook]
>
>

 
Unread 22-11-2007, 05:01 PM   #6
dbutch1976
Guest
 
Posts: n/a
RE: Outlook 2007 McAffee VirusScan v80i

Sorry for the lateness of the reply. While it is possible to install Outlook
2003 with a 2007 license this really isn't the way we'd prefer to go forward,
but at least it's available as an option. I've also turned E-mail scanning
off during my most recent reinstall. Now I get the following error:

The Add-in "Exchange Scan" (C:\program files\network
associates\virusscan\scanmal.dll) cannot be loaded and has been disabled by
Outlook. Please contact the Add-in manufacturer for an update. If no update
is available, please uninstall the Add-in.

This is not listed as one of the Add-ins when I go to remove it, do there's
nowhere to disable it, nor is it listed as a disabled add-in.... But.. at
least outlook is functional now.

Thanks for the help all,

Duncan.

"Brian Tillman" wrote:

> dbutch1976 <dbutch1976@discussions.microsoft.com> wrote:
>
> > If anyone could provide a workaround I would appreciate it, McAffee
> > VirusScan v80i is rollout out to our entire company and continuing to
> > use Outlook 2003 is not an option as we can no longer get licenses.

>
> I believe a license for Office 2007 legally allows you to use a prior
> version instead. You should be able to continue to install Outlook 2003.
> --
> Brian Tillman [MVP-Outlook]
>
>


"K. Orland" wrote:

> Also, check the McAfee website for any updates to your version.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "dbutch1976" wrote:
>
> > Hello,
> >
> > Twice I have performed a clean installations of windows xp, joined the
> > domain, loaded MS Outlook 2007, activated it, then loaded McAffee VirusScan
> > v80i. Shortly afterwards I begin having problems with Outlook 2007 crashing
> > so badly that I am forced to uninstall my virus scanner in order to run
> > Outlook. The Error report states that Outlook needs to restart and an error
> > log has been created. I send the error log and it comes back with the
> > following link with more information:
> >
> > http://wer.microsoft.com/responses/R...2-27fdebf5d090
> >
> > Frankly the additional information is not very helpful. It statest that
> > this is a known conflict but does not point to any workaround and simply
> > fobbs the problem off on Macaffee which provide no information at all when I
> > search their website.
> >
> > If anyone could provide a workaround I would appreciate it, McAffee
> > VirusScan v80i is rollout out to our entire company and continuing to use
> > Outlook 2003 is not an option as we can no longer get licenses.
> >
> > Thanks all,
> >
> > dbutch1976

 
Unread 23-11-2007, 09:02 PM   #7
Brian Tillman
Guest
 
Posts: n/a
Re: Outlook 2007 McAffee VirusScan v80i

dbutch1976 <dbutch1976@discussions.microsoft.com> wrote:

> Sorry for the lateness of the reply. While it is possible to install
> Outlook 2003 with a 2007 license this really isn't the way we'd
> prefer to go forward, but at least it's available as an option. I've
> also turned E-mail scanning off during my most recent reinstall. Now
> I get the following error:
>
> The Add-in "Exchange Scan" (C:\program files\network
> associates\virusscan\scanmal.dll) cannot be loaded and has been
> disabled by Outlook. Please contact the Add-in manufacturer for an
> update. If no update is available, please uninstall the Add-in.
>
> This is not listed as one of the Add-ins when I go to remove it, do
> there's nowhere to disable it, nor is it listed as a disabled
> add-in.... But.. at least outlook is functional now.


Delete the file extend.dat in the (usually hidden) folder
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook for Windows
XP or %LocalApData%\Microsoft\Outlook on Vista
--
Brian Tillman [MVP-Outlook]

 
 

Thread Tools
Display Modes



< Home - Windows Help - MS Office Help - Hardware Support >


New To Site? Need Help?

All times are GMT. The time now is 01:03 PM.


vBulletin, Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO
Copyright © 2005-2013, TechTalkz.com. All Rights Reserved - Privacy Policy
Valid XHTML 1.0 Transitional