mapi32.dll error. Help! My kid's xms gift is broken

I have a new pc with the trial edition of Office 2007. But I own a copy of
Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described in
another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
caused by installing other messaging software. Please reinstall Outlook.

Reinstallation does not help. I also found instructions in the KB about
naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
Other mapi32.dll files wo't permit changes. I have admin login on VISTA home
premium. Tried adjusting the security for the files and it won't work due to
access denied.

I'm really worried I can't fx this in time for Xmas.

An help is very much appreciated.

Office 2003 Basic Edition is an OEM version, which means it is only
licensed for installation on the computer that the software originally
came with. You cannot transfer the software to any other computer.

If you remove your illegal installation of Office 2003 from your new
computer, and purchase and install a legal copy of Office 2007 on your
new computer, then the mapi32.dll error message will likely go away.

JWPluto wrote:

> I have a new pc with the trial edition of Office 2007. But I own a copy of
> Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described in
> another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
> Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
> caused by installing other messaging software. Please reinstall Outlook.
>
> Reinstallation does not help. I also found instructions in the KB about
> naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
> Other mapi32.dll files wo't permit changes. I have admin login on VISTA home
> premium. Tried adjusting the security for the files and it won't work due to
> access denied.
>
> I'm really worried I can't fx this in time for Xmas.
>
> An help is very much appreciated.

Hi,

I don't know how to resolve the error, but I've been in similar positions
and find that it's best with new PCs to reinstall the OS rather than patch
the problems as they come up. Usually, there's something that gets missed
or broken while trying ideas which can cause bigger problems down the road.

Just offering some friendly advice. If you haven't found the answer in time
and really need this fixed before Christmas try reinstalling Vista from the
manufacturer's CD to get it back to it's original state with the Office 2007
trial. If you need to, you can put Office 2003 after Christmas and save
yourself the headache of worrying about it right now.

Good luck,
Shaun

"JWPluto" <JWPluto @discussions.microsoft.com> wrote in message
news:21613D8D-FFD9-46F0-98AA-A7F090884F64@microsoft.com...
>I have a new pc with the trial edition of Office 2007. But I own a copy of
> Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described
> in
> another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
> Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
> caused by installing other messaging software. Please reinstall Outlook.
>
> Reinstallation does not help. I also found instructions in the KB about
> naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
> Other mapi32.dll files wo't permit changes. I have admin login on VISTA
> home
> premium. Tried adjusting the security for the files and it won't work due
> to
> access denied.
>
> I'm really worried I can't fx this in time for Xmas.
>
> An help is very much appreciated.

Point noted Garfield. Was not seeing it as illegal since the PC it was
running on is dead. Thought I could reuse the license.

However legal or illegal, the problem still exists with a new purchase of
Office 2003 SBE full version retail pk.

"garfield-n-odie [MVP]" wrote:

> Office 2003 Basic Edition is an OEM version, which means it is only
> licensed for installation on the computer that the software originally
> came with. You cannot transfer the software to any other computer.
>
> If you remove your illegal installation of Office 2003 from your new
> computer, and purchase and install a legal copy of Office 2007 on your
> new computer, then the mapi32.dll error message will likely go away.
>
> JWPluto wrote:
>
> > I have a new pc with the trial edition of Office 2007. But I own a copy of
> > Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described in
> > another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
> > Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
> > caused by installing other messaging software. Please reinstall Outlook.
> >
> > Reinstallation does not help. I also found instructions in the KB about
> > naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
> > Other mapi32.dll files wo't permit changes. I have admin login on VISTA home
> > premium. Tried adjusting the security for the files and it won't work due to
> > access denied.
> >
> > I'm really worried I can't fx this in time for Xmas.
> >
> > An help is very much appreciated.
>
>

Thanks for your input Shaun! May well be the best way to complete.

"Shaun" wrote:

> Hi,
>
> I don't know how to resolve the error, but I've been in similar positions
> and find that it's best with new PCs to reinstall the OS rather than patch
> the problems as they come up. Usually, there's something that gets missed
> or broken while trying ideas which can cause bigger problems down the road.
>
> Just offering some friendly advice. If you haven't found the answer in time
> and really need this fixed before Christmas try reinstalling Vista from the
> manufacturer's CD to get it back to it's original state with the Office 2007
> trial. If you need to, you can put Office 2003 after Christmas and save
> yourself the headache of worrying about it right now.
>
> Good luck,
> Shaun
>
> "JWPluto" <JWPluto @discussions.microsoft.com> wrote in message
> news:21613D8D-FFD9-46F0-98AA-A7F090884F64@microsoft.com...
> >I have a new pc with the trial edition of Office 2007. But I own a copy of
> > Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described
> > in
> > another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
> > Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
> > caused by installing other messaging software. Please reinstall Outlook.
> >
> > Reinstallation does not help. I also found instructions in the KB about
> > naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
> > Other mapi32.dll files wo't permit changes. I have admin login on VISTA
> > home
> > premium. Tried adjusting the security for the files and it won't work due
> > to
> > access denied.
> >
> > I'm really worried I can't fx this in time for Xmas.
> >
> > An help is very much appreciated.
>
>
>

The error message is misleading, as it is not MAPI32.DLL that is the
incorrect version. You can't have more than one version of Outlook
installed at the same time. Assuming you already uninstalled Outlook
2007 (or all of Office 2007), then:

Close Outlook 2003 and all other Office applications. Start Windows
Explorer or My Computer, and use it to rename the "C:\Program
Files\Common Files\System\MSMAPI\1033\MSMAPI32.DLL" file to
MSMAPI32.OLD. When you start Outlook 2003 again, the program should
repair itself. You may be prompted to insert your Office 2003 CD to
complete the repair.


JWPluto wrote:

> Point noted Garfield. Was not seeing it as illegal since the PC it was
> running on is dead. Thought I could reuse the license.
>
> However legal or illegal, the problem still exists with a new purchase of
> Office 2003 SBE full version retail pk.
>
> "garfield-n-odie [MVP]" wrote:
>
>
>>Office 2003 Basic Edition is an OEM version, which means it is only
>>licensed for installation on the computer that the software originally
>>came with. You cannot transfer the software to any other computer.
>>
>>If you remove your illegal installation of Office 2003 from your new
>>computer, and purchase and install a legal copy of Office 2007 on your
>>new computer, then the mapi32.dll error message will likely go away.
>>
>>JWPluto wrote:
>>
>>
>>>I have a new pc with the trial edition of Office 2007. But I own a copy of
>>>Office 2003 Basic. So I uninstalled 07 and installed 03. Now, as described in
>>>another post, the dreaded mapi32.dll error. "Cannot start Microsoft Office
>>>Outlook. MAPI32.DLL is corrupt or the wrong version. This could have been
>>>caused by installing other messaging software. Please reinstall Outlook.
>>>
>>>Reinstallation does not help. I also found instructions in the KB about
>>>naming the existing c:\windows\mapi32.dll to .old but that doesn't work.
>>>Other mapi32.dll files wo't permit changes. I have admin login on VISTA home
>>>premium. Tried adjusting the security for the files and it won't work due to
>>>access denied.
>>>
>>>I'm really worried I can't fx this in time for Xmas.
>>>
>>>An help is very much appreciated.
>>
>>