error message using outlook to connect to live mail

JackR

I get a message that says" the set of folders cannot be opened. the
information store could not be opened"
I have another msn account that works fine with outlook 2007, what is the
problem. I am using Windows Vista pro.
I set-up a new account through outlook connector.
If any one can shed some light on this I would appreciate it.

Brian Tillman

JackR <JackR@discussions.microsoft.com> wrote:

> I get a message that says" the set of folders cannot be opened. the
> information store could not be opened"
> I have another msn account that works fine with outlook 2007, what is
> the problem. I am using Windows Vista pro.
> I set-up a new account through outlook connector.
> If any one can shed some light on this I would appreciate it.

Open the Mail applet in Control Panel and examine click Data Files. Remove
the bogus reference.
--
Brian Tillman [MVP-Outlook]

JackR

I don't quite understand remove the bogus reference, if I remove it do I try
to reconnect the e-mail account with windows live?

"Brian Tillman" wrote:

> JackR <JackR@discussions.microsoft.com> wrote:
>
> > I get a message that says" the set of folders cannot be opened. the
> > information store could not be opened"
> > I have another msn account that works fine with outlook 2007, what is
> > the problem. I am using Windows Vista pro.
> > I set-up a new account through outlook connector.
> > If any one can shed some light on this I would appreciate it.
>
> Open the Mail applet in Control Panel and examine click Data Files. Remove
> the bogus reference.
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian Tillman

JackR <JackR@discussions.microsoft.com> wrote:

> I don't quite understand remove the bogus reference, if I remove it
> do I try to reconnect the e-mail account with windows live?

Outlook is complaining that there is a reference in the mail profile to a
Personal Folders file that doesn't exist. Look in the mail profile to see
which one it is and remove it. If it's connected with a Windows Live
account, instead of what I'm suggesting here, remove the account and readd
it, also using the Mail applet in Control Panel.
--
Brian Tillman [MVP-Outlook]
--
Brian Tillman [MVP-Outlook]