o2 MMS "Service not available"

Big Bird

* Jethro wrote:
> Kind regards,
>
> xxxx xxxx

Well at least you got lots of kisses.

Sheila

I would still ring O2, on the number I gave you, they are saying its an old
tarrif? and you went on it in September , what, 2 months ago, did you get
the s/e 800i then? How many minutes/cash do you pay monthly? perhaps they
will let you change.....perhaps not....
"Jethro" <> wrote in message
news:...
> On 10 Dec, 15:53, "Sheila" <> wrote:
>> ">
>>
>> > Had a reply from their CS people. Apparently, when I went to cancel my
>> > contract in September, and was persuaded to stay on contract (rather
>> > than go PAYG) by a rather good deal, they "forgot" to tell me that the
>> > contact I was moving to didn't allow MMS.
>>
>> out of interest, which deal is you hve? I have never had a deal that
>> didnt
>> allow MMS
>
> Text of their email :
>
> Hello Jethro,
>
> Thanks for emailing us and I'm sorry you're having problem in sending
> and receiving picture messages on your Sony Ericsson w800i.
>
> You're unable to use MMS on your Sony Ericsson w800i, as you're on one
> of our old tariffs (O2 Discount 100), which isn't compatible with MMS.
> You'll need to change your tariff to one of our current 12 month
> tariffs to use MMS on your phone. To view details of our 12 months
> tariffs, please click on the link below:
>
>
>
> If you want to change your tariff, please reply to this email and
> we'll then change your tariff. Your tariff will take effect from your
> next bill date. I hope you'll find this information useful. If there's
> anything else we can do for you, please reply to this email. You can
> also visit our online help centre at:
> Important - When you email us please provide: your date of birth,
> postcode and mobile number as it helps us answer your query faster.
> Kind regards,
>
> xxxx xxxx
>
> O2 Customer Service. Getting your query right the first time you email
> us is very important to us. If your query has not been resolved this
> time, please reply to this email with the words 'Need More Help' in
> the subject field. O2 (UK) Limited, Registered Office: 260 Bath Road,
> Slough, Berkshire SL1 4DX. Registered in England No 1743099.

Jethro

On 10 Dec, 19:10, "Sheila" <> wrote:
> I would still ring O2, on the number I gave you, they are saying its an old
> tarrif? and you went on it in September , what, 2 months ago, did you get
> the s/e 800i then? How many minutes/cash do you pay monthly? perhaps they
> will let you change.....perhaps not...."Jethro" <> wrote in message
>

Hi Shelia,

no I bought the phone in Jan 2006 on an 18 month contract. It was
actually June, I changed - I was going to go PAYG, but they made this
tarriff sound attractive ...

I shall await their reply with interest - I have expressed my
displeasure - I'm sure they understood that ...

Jethro

On 10 Dec, 19:10, "Sheila" <> wrote:
> I would still ring O2, on the number I gave you, they are saying its an old
> tarrif? and you went on it in September , what, 2 months ago, did you get
> the s/e 800i then? How many minutes/cash do you pay monthly? perhaps they
> will let you change.....perhaps not...."Jethro" <> wrote in message
>

Hi Shelia,

no I bought the phone in Jan 2006 on an 18 month contract. It was
actually June, I changed - I was going to go PAYG, but they made this
tarriff sound attractive ...

I shall await their reply with interest - I have expressed my
displeasure - I'm sure they understood that ...

Jethro

On 10 Dec, 19:10, "Sheila" <> wrote:
> I would still ring O2, on the number I gave you, they are saying its an old
> tarrif? and you went on it in September , what, 2 months ago, did you get
> the s/e 800i then? How many minutes/cash do you pay monthly? perhaps they
> will let you change.....perhaps not...."Jethro" <> wrote in message
>

Hi Shelia,

no I bought the phone in Jan 2006 on an 18 month contract. It was
actually June, I changed - I was going to go PAYG, but they made this
tarriff sound attractive ...

I shall await their reply with interest - I have expressed my
displeasure - I'm sure they understood that ...

Sheila

"Jethro" <> wrote in message
news:...
> On 10 Dec, 19:10, "Sheila" <> wrote:
>> I would still ring O2, on the number I gave you, they are saying its an
>> old
>> tarrif? and you went on it in September , what, 2 months ago, did you
>> get
>> the s/e 800i then? How many minutes/cash do you pay monthly? perhaps
>> they
>> will let you change.....perhaps not...."Jethro" <>
>> wrote in message
>>
>
> Hi Shelia,
>
> no I bought the phone in Jan 2006 on an 18 month contract. It was
> actually June, I changed - I was going to go PAYG, but they made this
> tarriff sound attractive ...
>
> I shall await their reply with interest - I have expressed my
> displeasure - I'm sure they understood that ...

I was able to come out of my 18 month contract, as they changed their terms
and conditions drastically, i.e., the charging for the 0870 numbers, which
used to come out of your minutes, I am now on a simplicity tarrif which is
only a monthly one, for £5 less than I was paying before, I now have four
times the minutes, and double the texts,I had before, I haven't used my
minutes yet, nor the texts, they are very generous, 800 mins, and 1000
texts, inc MMS. I personally wouldn't bother with the webform, ring
support, they are much more helpful, usually a Scottish person, and are
really friendly.