o2 MMS "Service not available"

Jethro

HI all,

had this poblem for a while now, but since I'm not a big MMS user, it
wasn't too worrying.

Every time I try and send an MMS message, I get a "service not
available" message, after about 10 seconds.

I'm on Pay monthly, it's an SE w800i, and normal texts work fine. MMS
*has* worked in the past.

Anyone any advice please ? I have filled in the o2 online form, but
given previous experiences with them, would rather trust the group

thanks in advance

Sheila

"Jethro" <> wrote in message
news:...
> HI all,
>
> had this poblem for a while now, but since I'm not a big MMS user, it
> wasn't too worrying.
>
> Every time I try and send an MMS message, I get a "service not
> available" message, after about 10 seconds.
>
> I'm on Pay monthly, it's an SE w800i, and normal texts work fine. MMS
> *has* worked in the past.
>
> Anyone any advice please ? I have filled in the o2 online form, but
> given previous experiences with them, would rather trust the group
>
> thanks in advance

If it were me, I would ring O2 customer service, it doesnt cost anything, I
wouldnt rely on the form filling in at all! If it has worked before,you
must have the settings on your phone. 08706003009 this doesnt cost the
normal 35p per minute a normal 0870 would incur out of your minutes.

Sheila

"Jethro" <> wrote in message
news:...
> HI all,
>
> had this poblem for a while now, but since I'm not a big MMS user, it
> wasn't too worrying.
>
> Every time I try and send an MMS message, I get a "service not
> available" message, after about 10 seconds.
>
> I'm on Pay monthly, it's an SE w800i, and normal texts work fine. MMS
> *has* worked in the past.
>
> Anyone any advice please ? I have filled in the o2 online form, but
> given previous experiences with them, would rather trust the group
>
> thanks in advance

If it were me, I would ring O2 customer service, it doesnt cost anything, I
wouldnt rely on the form filling in at all! If it has worked before,you
must have the settings on your phone. 08706003009 this doesnt cost the
normal 35p per minute a normal 0870 would incur out of your minutes.

Jethro

On 10 Dec, 14:12, "Sheila" <> wrote:
> "Jethro" <> wrote in message
>
> news:...
>
> > HI all,
>
> > had this poblem for a while now, but since I'm not a big MMS user, it
> > wasn't too worrying.
>
> > Every time I try and send an MMS message, I get a "service not
> > available" message, after about 10 seconds.
>
> > I'm on Pay monthly, it's an SE w800i, and normal texts work fine. MMS
> > *has* worked in the past.
>
> > Anyone any advice please ? I have filled in the o2 online form, but
> > given previous experiences with them, would rather trust the group
>
> > thanks in advance


Had a reply from their CS people. Apparently, when I went to cancel my
contract in September, and was persuaded to stay on contract (rather
than go PAYG) by a rather good deal, they "forgot" to tell me that the
contact I was moving to didn't allow MMS.

I have blasted them with a broadside of Jethros patent bad-service
eliminating laser-ray, and await with interest their reply. I shall
update peeps as and when ......


>
> If it were me, I would ring O2 customer service, it doesnt cost anything, I
> wouldnt rely on the form filling in at all!

It was speaking to a CS droid on the phone that got them into this
mess. As a rule, I try and avoid calling *any* customer service line
where possible, for a variety of reasons :

1) why should *I* wait

2) I am experiencing increasing problems where, not only do they not
understand me, but I cannot understand them

3) queries, comments and instructions send via web have a nice feature
of almost always being archived in my inbox. Thus making it difficult
for a company to claim they didn't receive my communication, or (more
usefully) when I have to "remind" a company what they promised or
agreed to.

It also give me a useful measure of a companies CS in general. If they
*do* have a web-form, and I fill it in, and never hear from them, then
I can pretty much assume their CS overall is crap. Many companies have
lost my custom by ignoring a web-based query. IMO Powergen are one of
the worst. Despite recieving many automated reciepts from their online
query system, I have yet to recieve and actual reply. Mind you, I no
longer have an account with them.

Sheila

">
> Had a reply from their CS people. Apparently, when I went to cancel my
> contract in September, and was persuaded to stay on contract (rather
> than go PAYG) by a rather good deal, they "forgot" to tell me that the
> contact I was moving to didn't allow MMS.

out of interest, which deal is you hve? I have never had a deal that didnt
allow MMS

Jethro

On 10 Dec, 14:12, "Sheila" <> wrote:
> "Jethro" <> wrote in message
>
> news:...
>
> > HI all,
>
> > had this poblem for a while now, but since I'm not a big MMS user, it
> > wasn't too worrying.
>
> > Every time I try and send an MMS message, I get a "service not
> > available" message, after about 10 seconds.
>
> > I'm on Pay monthly, it's an SE w800i, and normal texts work fine. MMS
> > *has* worked in the past.
>
> > Anyone any advice please ? I have filled in the o2 online form, but
> > given previous experiences with them, would rather trust the group
>
> > thanks in advance


Had a reply from their CS people. Apparently, when I went to cancel my
contract in September, and was persuaded to stay on contract (rather
than go PAYG) by a rather good deal, they "forgot" to tell me that the
contact I was moving to didn't allow MMS.

I have blasted them with a broadside of Jethros patent bad-service
eliminating laser-ray, and await with interest their reply. I shall
update peeps as and when ......


>
> If it were me, I would ring O2 customer service, it doesnt cost anything, I
> wouldnt rely on the form filling in at all!

It was speaking to a CS droid on the phone that got them into this
mess. As a rule, I try and avoid calling *any* customer service line
where possible, for a variety of reasons :

1) why should *I* wait

2) I am experiencing increasing problems where, not only do they not
understand me, but I cannot understand them

3) queries, comments and instructions send via web have a nice feature
of almost always being archived in my inbox. Thus making it difficult
for a company to claim they didn't receive my communication, or (more
usefully) when I have to "remind" a company what they promised or
agreed to.

It also give me a useful measure of a companies CS in general. If they
*do* have a web-form, and I fill it in, and never hear from them, then
I can pretty much assume their CS overall is crap. Many companies have
lost my custom by ignoring a web-based query. IMO Powergen are one of
the worst. Despite recieving many automated reciepts from their online
query system, I have yet to recieve and actual reply. Mind you, I no
longer have an account with them.

Sheila

">
> Had a reply from their CS people. Apparently, when I went to cancel my
> contract in September, and was persuaded to stay on contract (rather
> than go PAYG) by a rather good deal, they "forgot" to tell me that the
> contact I was moving to didn't allow MMS.

out of interest, which deal is you hve? I have never had a deal that didnt
allow MMS

Jethro

On 10 Dec, 15:53, "Sheila" <> wrote:
> ">
>
> > Had a reply from their CS people. Apparently, when I went to cancel my
> > contract in September, and was persuaded to stay on contract (rather
> > than go PAYG) by a rather good deal, they "forgot" to tell me that the
> > contact I was moving to didn't allow MMS.
>
> out of interest, which deal is you hve? I have never had a deal that didnt
> allow MMS

Text of their email :

Hello Jethro,

Thanks for emailing us and I'm sorry you're having problem in sending
and receiving picture messages on your Sony Ericsson w800i.

You're unable to use MMS on your Sony Ericsson w800i, as you're on one
of our old tariffs (O2 Discount 100), which isn't compatible with MMS.
You'll need to change your tariff to one of our current 12 month
tariffs to use MMS on your phone. To view details of our 12 months
tariffs, please click on the link below:



If you want to change your tariff, please reply to this email and
we'll then change your tariff. Your tariff will take effect from your
next bill date. I hope you'll find this information useful. If there's
anything else we can do for you, please reply to this email. You can
also visit our online help centre at:
Important - When you email us please provide: your date of birth,
postcode and mobile number as it helps us answer your query faster.
Kind regards,

xxxx xxxx

O2 Customer Service. Getting your query right the first time you email
us is very important to us. If your query has not been resolved this
time, please reply to this email with the words 'Need More Help' in
the subject field. O2 (UK) Limited, Registered Office: 260 Bath Road,
Slough, Berkshire SL1 4DX. Registered in England No 1743099.

Big Bird

* Jethro wrote:
> Kind regards,
>
> xxxx xxxx

Well at least you got lots of kisses.

Jethro

On 10 Dec, 15:53, "Sheila" <> wrote:
> ">
>
> > Had a reply from their CS people. Apparently, when I went to cancel my
> > contract in September, and was persuaded to stay on contract (rather
> > than go PAYG) by a rather good deal, they "forgot" to tell me that the
> > contact I was moving to didn't allow MMS.
>
> out of interest, which deal is you hve? I have never had a deal that didnt
> allow MMS

Text of their email :

Hello Jethro,

Thanks for emailing us and I'm sorry you're having problem in sending
and receiving picture messages on your Sony Ericsson w800i.

You're unable to use MMS on your Sony Ericsson w800i, as you're on one
of our old tariffs (O2 Discount 100), which isn't compatible with MMS.
You'll need to change your tariff to one of our current 12 month
tariffs to use MMS on your phone. To view details of our 12 months
tariffs, please click on the link below:



If you want to change your tariff, please reply to this email and
we'll then change your tariff. Your tariff will take effect from your
next bill date. I hope you'll find this information useful. If there's
anything else we can do for you, please reply to this email. You can
also visit our online help centre at:
Important - When you email us please provide: your date of birth,
postcode and mobile number as it helps us answer your query faster.
Kind regards,

xxxx xxxx

O2 Customer Service. Getting your query right the first time you email
us is very important to us. If your query has not been resolved this
time, please reply to this email with the words 'Need More Help' in
the subject field. O2 (UK) Limited, Registered Office: 260 Bath Road,
Slough, Berkshire SL1 4DX. Registered in England No 1743099.