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Damaged Office 2003 Professional Disc.

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Old 02-24-2009, 01:50 AM   #1
TommyT
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Default Damaged Office 2003 Professional Disc.

My CD has become damaged because the glassine sheet of the protective
envelope has somehow become stuck to the CD itself. I carefully removed most
of it, but some of it has become stuck to the CD.
Anyway, my software has become corrupted--my MS Office Word program is just
not there anymore. When I tried t re-install, I get an error message telling
me it cannot find certain files. If they're not on that CD, I don't know
where they'd be.

Is there a way to get a replacement CD from Microsoft, or someowhere? Or
does anyone have a "fix" for my problem.
Thanks
Tom

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Old 02-24-2009, 04:50 AM   #2
Milly Staples [MVP - Outlook]
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Default Re: Damaged Office 2003 Professional Disc.

You may find the following Microsoft Knowledge Base Article applies:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware.
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, TommyT asked:

| My CD has become damaged because the glassine sheet of the protective
| envelope has somehow become stuck to the CD itself. I carefully
| removed most of it, but some of it has become stuck to the CD.
| Anyway, my software has become corrupted--my MS Office Word program
| is just not there anymore. When I tried t re-install, I get an error
| message telling me it cannot find certain files. If they're not on
| that CD, I don't know where they'd be.
|
| Is there a way to get a replacement CD from Microsoft, or someowhere?
| Or does anyone have a "fix" for my problem.
| Thanks
| Tom


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Old 02-24-2009, 03:50 PM   #3
DL
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Posts: n/a
Default Re: Damaged Office 2003 Professional Disc.

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You might try a soft cloth together with soap & water

"TommyT" <TommyT@discussions.microsoft.com> wrote in message
news081EE9F-DB1F-4393-BDF8-CBE9CE431957@microsoft.com...
> My CD has become damaged because the glassine sheet of the protective
> envelope has somehow become stuck to the CD itself. I carefully removed
> most
> of it, but some of it has become stuck to the CD.
> Anyway, my software has become corrupted--my MS Office Word program is
> just
> not there anymore. When I tried t re-install, I get an error message
> telling
> me it cannot find certain files. If they're not on that CD, I don't know
> where they'd be.
>
> Is there a way to get a replacement CD from Microsoft, or someowhere? Or
> does anyone have a "fix" for my problem.
> Thanks
> Tom




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