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Outlook 2003 won't get past migrating account settings

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Old 03-02-2009, 06:01 AM   #1
Al
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Default Outlook 2003 won't get past migrating account settings

Recently installed Office 2003 to upgrade the 2002 version. All programs work
except Outlook. The OS is XP Pro. When you try to open Outlook it displays an
error message while its on the migrating account settings step. The error
message is, Outlook has encountered a problem and needs to close etc. It
references a cvr file in the reporting detail. I searched for this file
including hidden files, and it doesn't exist. I believe this refers to the
temp file. Now, I have repaired, deleted, reinstalled, and deleted the
profile, all to no avail. I still get the same error message. I could use
some help troubleshooting this. Any ideas out there? Thanks


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Old 03-02-2009, 06:01 AM   #2
Roady [MVP]
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Default Re: Outlook 2003 won't get past migrating account settings

Your post is contradictive;
If you recreated the mail profile, you won't be getting the "migrating
account settings" dialog.

What exactly did you do and what is being logged to the Event Viewer?

Also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Al" <Al@discussions.microsoft.com> wrote in message
news:7C4F4C32-FFC0-4B04-BBA6-B8E3A9430F5A@microsoft.com...
> Recently installed Office 2003 to upgrade the 2002 version. All programs
> work
> except Outlook. The OS is XP Pro. When you try to open Outlook it displays
> an
> error message while its on the migrating account settings step. The error
> message is, Outlook has encountered a problem and needs to close etc. It
> references a cvr file in the reporting detail. I searched for this file
> including hidden files, and it doesn't exist. I believe this refers to the
> temp file. Now, I have repaired, deleted, reinstalled, and deleted the
> profile, all to no avail. I still get the same error message. I could use
> some help troubleshooting this. Any ideas out there? Thanks
>

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Old 03-04-2009, 08:50 AM   #3
Roady [MVP]
Guest
 
Posts: n/a
Default Re: Outlook 2003 won't get past migrating account settings

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Does it work in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Al" <Al@discussions.microsoft.com> wrote in message
news:806722E9-FB0D-4AD1-910C-C2FF9E795766@microsoft.com...
>
>
> "Roady [MVP]" wrote:
>
>> Your post is contradictive;
>> If you recreated the mail profile, you won't be getting the "migrating
>> account settings" dialog.
>>
>> What exactly did you do and what is being logged to the Event Viewer?
>>
>> Also see;
>> http://www.howto-outlook.com/faq/outlookdoesntstart.htm
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Al" <Al@discussions.microsoft.com> wrote in message
>> news:7C4F4C32-FFC0-4B04-BBA6-B8E3A9430F5A@microsoft.com...
>> > Recently installed Office 2003 to upgrade the 2002 version. All
>> > programs
>> > work
>> > except Outlook. The OS is XP Pro. When you try to open Outlook it
>> > displays
>> > an
>> > error message while its on the migrating account settings step. The
>> > error
>> > message is, Outlook has encountered a problem and needs to close etc.
>> > It
>> > references a cvr file in the reporting detail. I searched for this file
>> > including hidden files, and it doesn't exist. I believe this refers to
>> > the
>> > temp file. Now, I have repaired, deleted, reinstalled, and deleted the
>> > profile, all to no avail. I still get the same error message. I could
>> > use
>> > some help troubleshooting this. Any ideas out there? Thanks
>> >

>> I'll do the best I can in describing this. The event ID is 1000. It says
>> faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9.
>> Faulting module mso.dll, version 11.0.8221.0. stamp 483c699a, debug? 0,
>> fault address 0x0001f652. Now, as far as the profile is concerned, I went
>> into the control panel and used mail, added a new profile and then
>> deleted the old one. I also have installed SP3 for Outlook. Hope this
>> helps..



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