TechTalkz.com Home

Go Back   MS Office Help & Free Technical Support > MS Outlook
Home Register Forum Rules FAQ User Blogs Gallery

Re: "Your IMAP server closed the connection."

MS Outlook


Reply
 
LinkBack Thread Tools Display Modes
Old 02-15-2012, 07:50 PM   #1
Bill Fink
Guest
 
Posts: n/a
Default Re: "Your IMAP server closed the connection."


Here is the issue: Outlook's error reporting that: "Your IMAP server closed the connection."

This occurs when an end-user has their Outlook client open and then their other devices (i.e. iOS phones, Android phones, etc) check their mail for the end-user at the same time.

I've been searching for a solution to this problem for quite some time and I'm getting exhausted just searching for a solution.

While everyone at my organization uses one version or another of Outlook there are many organizations that cannot afford an Exchange Server. (We'd like to but for now this is not an option in this economy.) Too, I'm a consultant and my clients who also do not have an exchange server complain about this issue.

Can this be fixed??? If it's been fixed or there is an Outlook work around, I'd like to know please?

If it's not fixed the only alternative for me is to recommend to my customers to NOT use Outlook where there is an IMAP server.

See what's causing this below. I've pasted the answer from the University Of Washington's IT department and why/what's causing this issue.

.... Please help?! Thanks!


Issue (1):

Certain IMAP clients, including Outlook, have a tendency to open multiple
IMAP sessions simultaneously to the same mailbox unless it is carefully
configured (and used!) to avoid this. The traditional UNIX mailbox format
is not ameniable to multiple read-write sessions being open
simultaneously, and each open of a mailbox in this format kills any
previous session that is open on that mailbox.

Issue (2):

Certain IMAP clients, including Outlook, have a tendency to close the
IMAP session without first issuing a proper LOGOUT command. This causes a
"Command stream end of file" in the logs from the IMAP server, which
misleads people into believing that there is some server-based problem.

Issue (3):

Outlook and Outlook Express use the IMAP IDLE extension to go into a mode
in which the client is alerted to new messages automatically without
having to transmit a periodic NOOP to cycle the protocol (effectively
polling the server). This isn't surprising; Microsoft instigated the
development of that extension.

Unfortunately, Outlook and Outlook Express violate a part of the IDLE
specification which requires that the client end the IDLE within 29
minutes (and, if appropriate, issue a new IDLE), in order to renew the
session and avoid the IMAP inactivity autologout which occurs at 30
minutes of no activity from the client.

Since Outlook and Outlook Express do not do anything to renew the session,
it dies at the 30 minute autologout as per the specification.

As noted above, clients that do not use IDLE typically send a NOOP every
few minutes, which keeps the session active and avoids the autologout. So
why not just disable IDLE in the server? Unfortunately, disabling server
support for the IDLE extension does not cause Outlook and Outlook Express
to revert to the NOOP behavior; they just don't send anything at all.

Microsoft acknowledged the problem in Outlook Express, but since Outlook
Express is effectively a dead product it is unlikely that it will ever be
fixed. I don't know what the plans are to deal with this in Outlook.

To summarize:

The problems are entirely at the Outlook end. The best way to get them
resolved is to file problem reports with Microsoft.



> On Thursday, May 31, 2007 5:41 PM Kent Moore wrote:


> Hi:
>
>
>
> I am using Outlook 2007 on Windows XP SP2 Home and I am getting the
> following pop up message fairly frequently. It is annoying because when I
> get the message it comes to the foreground and interrupts whatever work I am
> doing.
>
>
>
> "Your IMAP server closed the connection. This can occur if you leave the
> connection idle for too long."
>
>
>
> I don't have any other e-mail programs open. I know you can receive this
> message when other e-mail programs are open. I talked to my ISP and they
> said there is nothing they can do but that they have the same problem when
> using Outlook 2007. I never received this message with 2003 unless I had
> another e-mail program open. The only thing that is better with 2007 is
> that the same message does not pile up like it did with 2003 where you could
> get dozens of the same message and would have to close them all.
>
>
>
> I have also changed "server timeouts" to 10 minutes and this does not help.
> I wish Outlook would have an option to allow this message to be turned off.
>
>
>
> Thanks for any suggestions. Kent



>> On Thursday, May 31, 2007 6:51 PM DevilsPGD wrote:


>> In message <OIqlvx8oHHA.1220@TK2MSFTNGP03.phx.gbl> "Kent Moore"
>> <kent.moorenospam@nau.edu> wrote:
>>
>>
>> You have identified the crux of the problem -- The IMAP protocol
>> specifically allows the server to drop the connection, and suggests that
>> clients handle it gracefully rather then whining to the user.
>>
>> Outlook doesn't.
>>
>> Microsoft was informed of this as far back as the 90s, and has decided
>> to opt for user-unfriendliness.
>>
>> All that being said, if your IMAP server leaves connections for at least
>> 30 minutes (the IMAP spec's suggested minimum idle time) then you
>> shouldn't see this issue much unless you have some networking gear that
>> kills idle connections (many cheapo SOHO NAT boxes do, unfortunately)
>>
>> --
>> If quitters never win, and winners never quit,
>> what fool came up with, "Quit while you're ahead"?



>>> On Thursday, May 31, 2007 11:15 PM Jason Dunn wrote:


>>> I'm using Outlook 2007 and Vista, with six IMAP accounts on a dedicated
>>> server I run, and I can leave Outlook open for days and never seen this
>>> message. There's something that Outlook doesn't like about your IMAP server,
>>> or your IMAP server is configured to kill connections somehow. I'd look to
>>> the server and see if there's a way to change it...
>>>
>>> Jason Dunn
>>> www.digitalmediathoughts.com



>>>> On Friday, June 01, 2007 1:10 AM Kent Moore wrote:


>>>> Thanks Jason. Yes you are correct in that it has something to do with my
>>>> school's server. I think it is an older type but they will not upgrade so I
>>>> am stuck with it. I did ask them if there was anything they could do and so
>>>> far they said no but they are researching it and will let me know if they
>>>> find anything. They just started testing Outlook 2007. Kent
>>>>
>>>> "Jason Dunn" <www.jasondunn.com> wrote in message
>>>> news:879BBF36-1820-4317-970A-98C823FF7E8D@microsoft.com...



>>>>> On Sunday, June 10, 2007 10:14 AM compdo wrote:


>>>>> I was going crazy from all the IMAP server connection errors in 2007. But,
>>>>> even though the connections were timing out, (or whatever) I noticed the mail
>>>>> was still appearing in my IMAP folders.
>>>>>
>>>>> I was about to switch back to Outlook 2003, when I got this idea. My IMAP
>>>>> accounts are in a separate send/receive group than my pop3 accounts. Since
>>>>> mail appears in the IMAP accounts even when the connection was lost, I
>>>>> disabled "Schedule an automatic send/receive every X minutes" for that
>>>>> send/receive group, and all the problems went away.
>>>>>
>>>>> There's no need for Outlook to constantly retrieve mail from the IMAP
>>>>> accounts since its a 'live' connection. The mail appears when it arrives with
>>>>> no need for Outlook to do automatic send/receives.
>>>>>
>>>>> Give it a try...



>>>>>> On Monday, June 11, 2007 1:26 PM Kent Moore wrote:


>>>>>> Hi compdoc:
>>>>>>
>>>>>>
>>>>>>
>>>>>> You may have hit on something big here for me and others. I did have it set
>>>>>>
>>>>>> to send/receive every minute because I like getting messages ASAP. I turned
>>>>>>
>>>>>> that off and so far so good. I didn't realize messages would still come in
>>>>>>
>>>>>> if it didn't automatically send/receive. That part is working well and I am
>>>>>>
>>>>>> getting messages. Now I will wait to see if I still get any of the pop ups.
>>>>>>
>>>>>> If this works consistently, this fix should be published because I know the
>>>>>>
>>>>>> pop up is a major problem for many people. Thanks for your help! Kent
>>>>>>
>>>>>>
>>>>>>
>>>>>> "compdoc" <compdoc@discussions.microsoft.com> wrote in message
>>>>>> news:E5EA320D-4D7F-4AE2-8F3F-C31285998345@microsoft.com...



>>>>>>> On Monday, June 11, 2007 4:21 PM Kent Moore wrote:


>>>>>>> With Compdoc's idea everything is working for me so far. I just have to
>>>>>>> remember to keep my IMAP folder "live" and open because if I am on another
>>>>>>> folder, I won't receive my messages immediately. Thank again, Kent
>>>>>>>
>>>>>>> "Kent Moore" <kent.moorenospam@nau.edu> wrote in message
>>>>>>> news:uQOlGfFrHHA.4020@TK2MSFTNGP05.phx.gbl...



>>>>>>>> On Wednesday, June 13, 2007 12:05 PM compdo wrote:


>>>>>>>> I generally click Send/Receive once when I first open Outlook, and that seems
>>>>>>>> to get it going. You can also just click on the IMAP inbox once or twice as
>>>>>>>> well.
>>>>>>>>
>>>>>>>> After that, there doesnt seem to be a need to keep the account highlighted
>>>>>>>> or anything to keep it live.
>>>>>>>>
>>>>>>>>
>>>>>>>> "Kent Moore" wrote:



>>>>>>>>> On Wednesday, June 13, 2007 2:45 PM Kent Moore wrote:


>>>>>>>>> Thanks. I will give that a try. I have also been experimenting with longer
>>>>>>>>> send/receive times such as 10 minutes and so far so good but time will tell.
>>>>>>>>> Kent



>>>>>>>>>> On Friday, September 03, 2010 8:08 PM Rich Gierman wrote:


>>>>>>>>>> No. No. No. Don't muck with the timeout. Leave the polling for mail delivery alone. It isn't any of those things. I drove myself nuts dinking with those. If you read AOL's page on IMAP and AOL mail, the solution is right there.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> http://about.aol.com/faq/openmailaccess#OL0203
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Go into the advanced properties for the account. Go to the Outgoing Server tab.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> PLACE A CHECKMARK IN THE BOX THAT SAYS "My outgoing server (SMTP) requires authentication". Then back out gracefully. THAT INSTANTLY FIXES THE PROBLEM! No restart, no close Outlook and re-open it.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> In fact, after I did that, I was immediately able to move incoming e-mails from the inbox to any of my saved mail folders (which was where most of the problems were occurring). However, it took forever for it to happen.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As soon as I went back into advanced properties and moved that stupid slider from 10 minutes back down to its lowest setting - 10 seconds - my response time for moving an email to a folder or even opening a new email dropped to almost instantly!
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I was having the problem on a completely fresh install of XP SP3, so I figured it either had to be some unannounced change by AOL on their mail servers - and we all know that never happens, right? - or it had to be a configuration option. In spite of the fact that it just started a couple of months ago and I hadn't changed anything in a year or two.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Anyway, problem REALLY solved!
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Rich



>>>>>>>>>>> On Wednesday, September 08, 2010 6:47 PM Frank Cope wrote:


>>>>>>>>>>> Rich,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I followed your instructions (and the AOL). Got XP/SP3 and still cannot move items from the inbox folder without getting the error. The second error was "Can't move the item. The server did not respond to this IMAP command before the connection was terminated.



>>>>>>>>>>>> On Friday, December 31, 2010 7:09 PM DivaVocals wrote:


>>>>>>>>>>>> That's because compdoc was ABSOLUTELY dead on!!! Turning off the automatic send receive settings for all of my IMAP accounts stopped this annoying little error IMMEDIATELY.. and his reasons why are SPOT on.. IMAP accounts by their nature are LIVE connections.. no need to keep pinging the daggone server..
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> I just followed his suggestions 30 minutes ago, and not only is my PC FINALLY (after a year of this nonsense) QUIET, it actually seems to be running better, and Outlook is not FREEZING all the daggone time (Outlook had a "shelf life" of 30 minutes on my PC before I had to often shut it down and restart it.. this was more annoying than the stupid error messages)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> If you have multiple e-mail accounts enabled and have both POP3 and IMAP protocols, segregating the POP3 ones for the automatic send and receive settings while turning it off for the IMAP accounts will stop these annoying little messages..
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Too bad AOL fails to include this information in their setup IMAP setup instructions.. (Which I have memorized as I have been using AOL --with either POP3 or IMAP protocols-- with Outlook and other mail clients LONG before AOL FINALLY shared with the public how to do this..)





Advertisement

  Reply With Quote
Reply

Thread Tools
Display Modes



< Windows Help - MS Office Help >


New To Site? Need Help?

All times are GMT. The time now is 10:31 AM.


vBulletin, Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright © 2005-2009, TechTalkz.com. All Rights Reserved - Privacy Policy
Valid XHTML 1.0 Transitional