HP Printer Won't Print
 

I'm helping a friend with his HP 5400 series printer on an HP Win XP
machine. Under "Printers and Faxes", it shows 3 of the same printers.
I tried to delete the first and second one, but they remain greyed
out and "offline". The "HP 5400 Printer (copy 3)" icon shows that the
printer is ready, and it's the default printer. When I send a text
file and/or image to print, it sends it to the printer, it shows up
in the cue, but the printer just sits there. It's on, and it's
connected. When I tried to "Add a Printer", it goes through the wizard
and says the HP drivers are currently installed, yet when it comes time
to print a Test Page, it sends the page to the queue, but the printer
does not respond.

Any idea what to check first?

Thanks!
Scott

Re: HP Printer Won't Print
 

How is the printer connected - USB or network.
Scott wrote:
> I'm helping a friend with his HP 5400 series printer on an HP Win XP
> machine. Under "Printers and Faxes", it shows 3 of the same printers.
> I tried to delete the first and second one, but they remain greyed
> out and "offline". The "HP 5400 Printer (copy 3)" icon shows that the
> printer is ready, and it's the default printer. When I send a text
> file and/or image to print, it sends it to the printer, it shows up
> in the cue, but the printer just sits there. It's on, and it's
> connected. When I tried to "Add a Printer", it goes through the wizard
> and says the HP drivers are currently installed, yet when it comes time
> to print a Test Page, it sends the page to the queue, but the printer
> does not respond.
>
> Any idea what to check first?
>
> Thanks!
> Scott

Re: HP Printer Won't Print
 

Jim Record wrote:
>
> How is the printer connected - USB or network.
> Scott wrote:
> > I'm helping a friend with his HP 5400 series printer on an HP Win XP
> > machine. Under "Printers and Faxes", it shows 3 of the same printers.
> > I tried to delete the first and second one, but they remain greyed
> > out and "offline". The "HP 5400 Printer (copy 3)" icon shows that the
> > printer is ready, and it's the default printer. When I send a text
> > file and/or image to print, it sends it to the printer, it shows up
> > in the cue, but the printer just sits there. It's on, and it's
> > connected. When I tried to "Add a Printer", it goes through the wizard
> > and says the HP drivers are currently installed, yet when it comes time
> > to print a Test Page, it sends the page to the queue, but the printer
> > does not respond.
> >
> > Any idea what to check first?
> >
> > Thanks!
> > Scott

Jim,

It must be USB. There's only one computer/printer in the house. The friend
says he hasn't changed anything with the setup at all.

Scott

Re: HP Printer Won't Print
 

Scott <
> wrote:

> It must be USB. There's only one computer/printer in the house. The friend
> says he hasn't changed anything with the setup at all.
>
> Scott

has he tried going to the maker's site and downloading the latest driver
for that model?

That often makes a difference. And silly as it might sound, I would try
another USB cable just to make sure there's not a problem there.

Rifty

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