outlook 2003 can't connect to hotmail any more

rwise61910

been using OL2003 to access my hotmail account for a few years now; been working well.

however, this week started getting error msg from hotmail server ("forbidden") and couldn't send or receive email between OL and hotmail. thru IE7 however, i am able to sign on to hotmail (same user name & pwd used by OL) & send/receive msgs using hotmail directly.

to solve email problem, i downloaded Connector 12.1 from MSoft; success, OL regained access to hotmail account and retrieved all historical email data (inbox & sent) successfully.

on further inspection however, i found that all of my OL contacts & calendar were wiped out.

contacted MSoft support and via remote access, tech changed some OL settings (not sure what) and regained my contacts and calendar. however, in the process of the tech fixing my contacts, i now have 2 "Contact" folders. one has all my contacts, the other (created by the tech) is empty. i attached a word doc with screen shot.

trouble now is getting new email activity (post tech repair) to update the "Activity" tab in the contact history (see screen shot).

any idea what the problem is? what the fix is?

Attached Files

Doc1.doc (142.0 KB, 1 views)