Bob Eager

On Sat, 10 Mar 2007 20:36:14 UTC, clavox@btinternet.com wrote:

> On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer <me2@privacy.net>
> wrote:
>
> >clavox@btinternet.com wrote:
> >> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
> >> wrote:
> >
> >> On the other hand I do think it is wrong of BT to be charging
> >> customers a fiver when they leave !!! .
> >
> >Have you got a link for that ?
> Saw it in an enclosure which came with my bill this morning called
> "keeping you informed"
> We are also introducing an administration charge of £ 5.00 ( inc VAT)
> for all customers who cease service with BT. This will not apply to
> customers moving home who transfer BT service to their new address.
> I do think it is time someone got a grip of all the companies in the
> UK not just BT regarding all the trumped up charges they are now all
> adding to customers bills they are all a total rip off if you ask me.
> One by one all are moving to Indian call centers so that when we call
> to complain we cannot understand a word their rep in Mumbai or
> wherever says .

Noted.
--
Bob Eager
begin 123 a new life...take up Extreme Ironing!

Stephen Wray

"Paul Cupis" <paul@cupis.co.uk> wrote in message news:45f2f5dc.0@entanet...
> Stephen Wray wrote:
>> "Paul Cupis" <paul@cupis.co.uk> wrote in message
>> news:45f2c8c1.0@entanet...
>>> http://news.bbc.co.uk/1/hi/uk/6436839.stm
>>>
>>>> BT payment charges 'unjustified'
>>>>
>>>> BT says processing payments other than direct debits costs more British
>>>> Telecom has been criticised by Trading Standards for charging
>>>> customers £4.50 extra each quarter if they do not pay by direct
>>>> debit.
>>>>
>>>> Trading Standards called the charge affecting about five million
>>>> customers "outrageous" and "unjustified".
>>
>> Big deal line rental is going up from £12 per month to £12.50 if you
>> don't pay by direct debit or Monthly payment plan.
>
> Which, I think, is exactly what the news article is about.

However given the media fuss you would think it is an extra £1.50 a month,
or come to that an extra £15 a month!

Stephen

Stephen Wray

"Christof Meerwald" <NOSPAM-seeMySig+utd5+@usenet.cmeerw.org> wrote in
message news:slrnev68ds.dk7.cmeerw@msgid.cmeerw.org...
> On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer wrote:
>> clavox@btinternet.com wrote:
>>> On the other hand I do think it is wrong of BT to be charging
>>> customers a fiver when they leave !!! .
>> Have you got a link for that ?
>
> see http://www2.bt.com/static/i/btretail...informed.html:
>
> "From 1st May 2007, we will also introduce an administration charge of £5
> (incl. VAT) for all customers who cease service with BT. This charge
> will
> not apply to customers moving home, if they transfer BT service to their
> new address."

There was another interesting bit above that that would be of interest for
people that transfer their service to another OLO.

"From 1st May 2007, we will replace the existing charges for customers
ending their service early. In their place is a policy that requires
customers to pay the outstanding line rental for the 12 month minimum term
of the contract."

So as OLOs have been getting people to get a new line installed from BT then
migrate to them, the end user will have to pay BT a full years line rental.
Suppose no reason why OLO can't get Openreach to provide the line.

Stephen

acdeag

<clavox@btinternet.com> wrote in message
news:ki56v29u3siedqh65kfgposqlr9v41np6o@4ax.com...
> On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer <me2@privacy.net>
> wrote:
>
>>clavox@btinternet.com wrote:
>>> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
>>> wrote:
>>>
>>
>>> On the other hand I do think it is wrong of BT to be charging
>>> customers a fiver when they leave !!! .
>>>
>>
>>Have you got a link for that ?
> Saw it in an enclosure which came with my bill this morning called
> "keeping you informed"
> We are also introducing an administration charge of £ 5.00 ( inc VAT)
> for all customers who cease service with BT. This will not apply to
> customers moving home who transfer BT service to their new address.
> I do think it is time someone got a grip of all the companies in the
> UK not just BT regarding all the trumped up charges they are now all
> adding to customers bills they are all a total rip off if you ask me.
> One by one all are moving to Indian call centers so that when we call
> to complain we cannot understand a word their rep in Mumbai or
> wherever says .

Since BT were freed to charge what they liked in the dometsic market we seem
to have seen lots of stealth increases. Rounding up to nearest X, per minute
charging rather than per second, connection fees. All increases that the
average user will find hard to pin down.

This is all beginning to look like the 118XXX fiasco, whereby the costs were
supposed to fall, but rose, and where the user found it hard to compare.

clavox@btinternet.com

On Sat, 10 Mar 2007 22:22:58 -0000, "acdeag"
<IJIJCDZBYOCJ@spammotel.com> wrote:


>This is all beginning to look like the 118XXX fiasco, whereby the costs were
>supposed to fall, but rose, and where the user found it hard to compare.

Call cost don't worrry me I only have a BT line for ADSL calls go via
voip .

clavox@btinternet.com

On Sat, 10 Mar 2007 19:58:59 +0000, Martin Jay
<martin@spam-free.org.uk> wrote:

>In message <45f30558$0$765$5a6aecb4@news.aaisp.net.uk>, Andrew Gabriel
><andrew@cucumber.demon.co.uk> writes
>>In article <jpr5v295p01k8v3ldcefc4dlh5bcpccj45@4ax.com>,
>> clavox@btinternet.com writes:
>>> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
>>> wrote:
>>> So why didn't they stick their noses in when useless
>>> telewest/ntl/blueyonder/virgin media or whatever name they are calling
>>> themselves today upped their none DD charges to a fiver ? . I don't
>>
>>Probably because there were loads more complaints when BT did it.
>
>Whereas cable customers are used to being f*cked around?
Some will be I won't be f'cked around or lied to by any company or
their staff which was why I left Blueyonder sharpish .

billsavings@googlemail.com

On Mar 10, 11:52 pm, cla...@btinternet.com wrote:
> On Sat, 10 Mar 2007 19:58:59 +0000, Martin Jay
>
> <mar...@spam-free.org.uk> wrote:
> >In message <45f30558$0$765$5a6ae...@news.aaisp.net.uk>, Andrew Gabriel
> ><and...@cucumber.demon.co.uk> writes
> >>In article <jpr5v295p01k8v3ldcefc4dlh5bcpcc...@4ax.com>,
> >> cla...@btinternet.com writes:
> >>> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <p...@cupis.co.uk>
> >>> wrote:
> >>> So why didn't they stick their noses in when useless
> >>> telewest/ntl/blueyonder/virgin media or whatever name they are calling
> >>> themselves today upped their none DD charges to a fiver ? . I don't
>
> >>Probably because there were loads more complaints when BT did it.
>
> >Whereas cable customers are used to being f*cked around?
>
> Some will be I won't be f'cked around or lied to by any company or
> their staff which was why I left Blueyonder sharpish .

BT used to say their line rental was £12 a month but you could get £1
a month discount if you paid by dd reducing the price to £11 a month.

However, at the same time as increasing their line rental by 50p a
month to £12.50 a month, they altered the way the figures were
presented so that, instead of saying monthly line rental was now
£12.50 a month but you can get £1.50 a month discount if you pay by
dd, they said the standard line rental was £11/month but that you had
to pay £1.50 a month extra (£12.50 a month) if you didn't pay by dd.

acdeag

<clavox@btinternet.com> wrote in message
news:dgd6v2pvb2gt1vuotnfl3qpntmt0elbnn9@4ax.com...
> On Sat, 10 Mar 2007 22:22:58 -0000, "acdeag"
> <IJIJCDZBYOCJ@spammotel.com> wrote:
>
>
>>This is all beginning to look like the 118XXX fiasco, whereby the costs
>>were
>>supposed to fall, but rose, and where the user found it hard to compare.
>
> Call cost don't worrry me I only have a BT line for ADSL calls go via
> voip .

I also know how to get around paying for these, however many will not.

Ivor Jones

"Christof Meerwald"
<NOSPAM-seeMySig+utd5+@usenet.cmeerw.org> wrote in message
news:slrnev68ds.dk7.cmeerw@msgid.cmeerw.org
> On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer wrote:
> > clavox@btinternet.com wrote:
> > > On the other hand I do think it is wrong of BT to be
> > > charging customers a fiver when they leave !!! .
> > Have you got a link for that ?
>
> see
> http://www2.bt.com/static/i/btretail...informed.html:
>
> "From 1st May 2007, we will also introduce an
> administration charge of £5 (incl. VAT) for all
> customers who cease service with BT. This charge will
> not apply to customers moving home, if they transfer BT
> service to their new address."

How are they going to enforce this charge..? If the leaving customer just
doesn't pay it, are they going to take them *all* to court to get a
fiver..?

Ivor

clavox@btinternet.com

On Sun, 11 Mar 2007 16:16:24 -0000, "Ivor Jones"
<ivor@despammed.invalid> wrote:


>How are they going to enforce this charge..? If the leaving customer just
>doesn't pay it, are they going to take them *all* to court to get a
>fiver..?
They require a months notice Ivor and you can bet they will know how
they are going to enforce the fiver BT are not stupid customers are
between a rock and a hard place these days Ivor. So you pull BT's
Direct debit what are you left with the Branston mob and I do not want
anymore of their wrong billings, speed capping and the many other
abortions that make up Bramston's mob these days including lying
personnel and none existent technical support .