Paul Cupis

http://news.bbc.co.uk/1/hi/uk/6436839.stm

> BT payment charges 'unjustified'
>
> BT says processing payments other than direct debits costs more
> British Telecom has been criticised by Trading Standards for charging
> customers £4.50 extra each quarter if they do not pay by direct
> debit.
>
> Trading Standards called the charge affecting about five million
> customers "outrageous" and "unjustified".
>
> But the telecoms giant said it cost more to process non-direct debit
> payments and that those customers were also more likely to forget to
> pay.
>
> BT also said it would soften the blow to customers by giving more
> discounts.
>
> The BBC's Sumant Bhatia said other companies, including Virgin Media,
> the Post Office and Telecom Plus, also charged more to those who do
> not pay by direct debit.
>
> Last month BT revealed the number of people signing up to its home
> phone services grew for the first time in four years during the last
> three months of 2006.
>
> In the final quarter of 2006, 37,000 more users signed up for the
> phone service after BT cut prices in August.

Stephen Wray

"Paul Cupis" <paul@cupis.co.uk> wrote in message news:45f2c8c1.0@entanet...
> http://news.bbc.co.uk/1/hi/uk/6436839.stm
>
>> BT payment charges 'unjustified'
>>
>> BT says processing payments other than direct debits costs more British
>> Telecom has been criticised by Trading Standards for charging
>> customers £4.50 extra each quarter if they do not pay by direct
>> debit.
>>
>> Trading Standards called the charge affecting about five million
>> customers "outrageous" and "unjustified".

Big deal line rental is going up from £12 per month to £12.50 if you don't
pay by direct debit or Monthly payment plan.

Stephen

Paul Cupis

Stephen Wray wrote:
> "Paul Cupis" <paul@cupis.co.uk> wrote in message news:45f2c8c1.0@entanet...
>> http://news.bbc.co.uk/1/hi/uk/6436839.stm
>>
>>> BT payment charges 'unjustified'
>>>
>>> BT says processing payments other than direct debits costs more British
>>> Telecom has been criticised by Trading Standards for charging
>>> customers £4.50 extra each quarter if they do not pay by direct
>>> debit.
>>>
>>> Trading Standards called the charge affecting about five million
>>> customers "outrageous" and "unjustified".
>
> Big deal line rental is going up from £12 per month to £12.50 if you don't
> pay by direct debit or Monthly payment plan.

Which, I think, is exactly what the news article is about.

{{{{{Welcome}}}}}

Paul Cupis wrote:
> Stephen Wray wrote:
>> "Paul Cupis" <paul@cupis.co.uk> wrote in message
>> news:45f2c8c1.0@entanet...
>>> http://news.bbc.co.uk/1/hi/uk/6436839.stm
>>>
>>>> BT payment charges 'unjustified'
>>>>
>>>> BT says processing payments other than direct debits costs more
>>>> British Telecom has been criticised by Trading Standards for
>>>> charging customers £4.50 extra each quarter if they do not pay by
>>>> direct debit.
>>>>
>>>> Trading Standards called the charge affecting about five million
>>>> customers "outrageous" and "unjustified".
>>
>> Big deal line rental is going up from £12 per month to £12.50 if you
>> don't pay by direct debit or Monthly payment plan.
>
> Which, I think, is exactly what the news article is about.


Don't pay VM by DD and they charge £5 per month.

clavox@btinternet.com

On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
wrote:

>http://news.bbc.co.uk/1/hi/uk/6436839.stm
>
>> BT payment charges 'unjustified'
Really !

>> Trading Standards called the charge affecting about five million
>> customers "outrageous" and "unjustified".

So why didn't they stick their noses in when useless
telewest/ntl/blueyonder/virgin media or whatever name they are calling
themselves today upped their none DD charges to a fiver ? . I don't
agree with charging by any company for none direct debit payments
but if it has to be BT are welcome to it for the superb service they
provide when compared with other telecom's companies and ISP's.
Trading standards are a load of rubbish and always take the side of
whatever company or outfit you call them about reckon they must have a
personel grudge against BT seeing they are taking this stance .

On the other hand I do think it is wrong of BT to be charging
customers a fiver when they leave !!! .

Spin Dryer

clavox@btinternet.com wrote:
> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
> wrote:
>

> On the other hand I do think it is wrong of BT to be charging
> customers a fiver when they leave !!! .
>

Have you got a link for that ?

Andrew Gabriel

In article <jpr5v295p01k8v3ldcefc4dlh5bcpccj45@4ax.com>,
clavox@btinternet.com writes:
> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
> wrote:
>
>>http://news.bbc.co.uk/1/hi/uk/6436839.stm
>>
>>> BT payment charges 'unjustified'
> Really !
>
>>> Trading Standards called the charge affecting about five million
>>> customers "outrageous" and "unjustified".
>
> So why didn't they stick their noses in when useless
> telewest/ntl/blueyonder/virgin media or whatever name they are calling
> themselves today upped their none DD charges to a fiver ? . I don't

Probably because there were loads more complaints when BT did it.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

Martin Jay

In message <45f30558$0$765$5a6aecb4@news.aaisp.net.uk>, Andrew Gabriel
<andrew@cucumber.demon.co.uk> writes
>In article <jpr5v295p01k8v3ldcefc4dlh5bcpccj45@4ax.com>,
> clavox@btinternet.com writes:
>> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
>> wrote:
>> So why didn't they stick their noses in when useless
>> telewest/ntl/blueyonder/virgin media or whatever name they are calling
>> themselves today upped their none DD charges to a fiver ? . I don't
>
>Probably because there were loads more complaints when BT did it.

Whereas cable customers are used to being f*cked around?
--
Martin Jay
Phone/SMS: +44 7740 191877

clavox@btinternet.com

On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer <me2@privacy.net>
wrote:

>clavox@btinternet.com wrote:
>> On Sat, 10 Mar 2007 14:34:36 +0000, Paul Cupis <paul@cupis.co.uk>
>> wrote:
>>
>
>> On the other hand I do think it is wrong of BT to be charging
>> customers a fiver when they leave !!! .
>>
>
>Have you got a link for that ?
Saw it in an enclosure which came with my bill this morning called
"keeping you informed"
We are also introducing an administration charge of £ 5.00 ( inc VAT)
for all customers who cease service with BT. This will not apply to
customers moving home who transfer BT service to their new address.
I do think it is time someone got a grip of all the companies in the
UK not just BT regarding all the trumped up charges they are now all
adding to customers bills they are all a total rip off if you ask me.
One by one all are moving to Indian call centers so that when we call
to complain we cannot understand a word their rep in Mumbai or
wherever says .

Christof Meerwald

On Sat, 10 Mar 2007 18:31:54 +0000, Spin Dryer wrote:
> clavox@btinternet.com wrote:
>> On the other hand I do think it is wrong of BT to be charging
>> customers a fiver when they leave !!! .
> Have you got a link for that ?

see http://www2.bt.com/static/i/btretail...informed.html:

"From 1st May 2007, we will also introduce an administration charge of £5
(incl. VAT) for all customers who cease service with BT. This charge will
not apply to customers moving home, if they transfer BT service to their
new address."


Christof

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