How can I Tell BT...

Ash

On Apr 11, 2:43 pm, Helen Deborah Vecht <.uk>
wrote:
> ... that the box housing the phone wiring to my house, and to my elderly
> next-door neighbour is lidless and exposed to the elements?
>
> The phone works fine, as does my broadband, so I doubt a significant
> fault would be found on line testing. I don't want to spend hours on the
> phone waiting, speaking to a clueless droid or going through a list of
> futile electronic options.
>
> I just want to send them a email, with a picture attached.
>
> There is no urgency; the box has been like this for at least 18 months...
>
> --
> Helen D. Vecht: .uk
> Edgware.

Damage to the network can be reported via the Openreach website -


Select the last option from the drop down box and you can report the
damage without having to phone anyone

Ivor Jones

"fred" <> wrote in message
news:3999zDAICVHGFwOo@y.z
> In article <.uk>,
> Helen
> Deborah Vecht <.uk> writes
> > "Brian" <kraftee@b&e-cottee.me.uk>typed
> >
> >
> > > BT66 with nicely corroded ***** terminals....MMMmmmmm
> >
> > Would you like Parmesan on your spaghetti, sir? Black
> > pepper?
> >
> > Thanks for your help. I'll ring up BT sometime.
> >
> Nobody seems to want to write letters anymore, I do and
> it seems to focus more attention on problems than emails
> or time wasting queued phone
> calls.

Only problem with letters is that unless you pay extra for proof of
delivery (and even that isn't foolproof) it's all too easy for the
recipient to deny all knowledge of receipt.

It's (usually, anyway) possible to determine if an email gets there and
you know when you've got through on hthe phone..


Ivor

Helen Deborah Vecht

"Ash" <>typed


> Damage to the network can be reported via the Openreach website -
>

> Select the last option from the drop down box and you can report the
> damage without having to phone anyone

Thank you SO much! This was *just* what I wanted. I await their response...

--
Helen D. Vecht:
Edgware.

fred

In article <>, Ivor Jones
<ivor@despammed.invalid> writes
>
>> Nobody seems to want to write letters anymore, I do and
>> it seems to focus more attention on problems than emails
>> or time wasting queued phone
>> calls.
>
>Only problem with letters is that unless you pay extra for proof of
>delivery (and even that isn't foolproof) it's all too easy for the
>recipient to deny all knowledge of receipt.
>
Never had any problems with the likes of BT, there still seems to be a
structure behind the facade that views letters as parcels from God which
have to be treated with special notice. I have had letters ignored but
reasonable wording with steep and targeted escalation seems to do the
job.

>It's (usually, anyway) possible to determine if an email gets there and
>you know when you've got through on hthe phone..
>
IMHO email is way too easy to plonk and 5mins typing beats any time in a
queuing system waiting for an anonymous and frequently unaccountable
drone . . . . 1. I'll do that straight away, you will receive your a) refund b)
compensation c) withdrawal of debt collection notice without delay 2. (2
weeks later) We have no record of your call a) please repeat the details of
your problem b) repeat why you think you are due compensation c) you
have been referred to a debt collection agency . . .
--
fred
Plusnet - I hope you like vanilla

Helen Deborah Vecht

Helen Deborah Vecht <.uk>typed


> It accepted my phone number and they should be able to ascertain my
> account and address from that, I hope.

> The account number format is XX 1234 1234
> I tried with and without the spaces, then gave up.

I have now had this from Openreach

-------------------------

Thank you for your e-mail.

At Openreach, our Customers are the Communications Providers and we do
not deal directly with their customers. May I suggest that you contact
your current Communications Provider and advise them of the situation.
They will be able to register the fault on your behalf.

Regards,


--------------------------------------------------------

So I'm no further forward ;-(

--
Helen D. Vecht:
Edgware.

tony sayer

In article <.uk>, Helen Deborah
Vecht <.uk> writes
>Helen Deborah Vecht <.uk>typed
>
>
>> It accepted my phone number and they should be able to ascertain my
>> account and address from that, I hope.
>
>> The account number format is XX 1234 1234
>> I tried with and without the spaces, then gave up.
>
>I have now had this from Openreach
>
>-------------------------
>
>Thank you for your e-mail.
>
>At Openreach, our Customers are the Communications Providers and we do
>not deal directly with their customers. May I suggest that you contact
>your current Communications Provider and advise them of the situation.
>They will be able to register the fault on your behalf.
>
>Regards,
>
>
>--------------------------------------------------------
>
>So I'm no further forward ;-(
>
Stick a pair of cutters through the lines and then they'll turn up !..

what a bunch of To^^ers!...
--
Tony Sayer

kraftee

tony sayer wrote:
> In article <.uk>, Helen Deborah
> Vecht <.uk> writes
>> Helen Deborah Vecht <.uk>typed
>>
>>
>>> It accepted my phone number and they should be able to ascertain
>>> my account and address from that, I hope.
>>
>>> The account number format is XX 1234 1234
>>> I tried with and without the spaces, then gave up.
>>
>> I have now had this from Openreach
>>
>> -------------------------
>>
>> Thank you for your e-mail.
>>
>> At Openreach, our Customers are the Communications Providers and
>> we do not deal directly with their customers. May I suggest that
>> you contact your current Communications Provider and advise them
>> of the situation. They will be able to register the fault on your
>> behalf.
>>
>> Regards,
>>
>>
>> --------------------------------------------------------
>>
>> So I'm no further forward ;-(
>>
> Stick a pair of cutters through the lines and then they'll turn up
> !..
>
> what a bunch of To^^ers!...

As already posted ring 151 & wait for the damaged BT plant option,
emails & letters won't get you anywhere...

NoNeedToKnow

On 12 Apr 2007, "Ivor Jones" <ivor@despammed.invalid> wrote:

>Only problem with letters is that unless you pay extra for proof of
>delivery (and even that isn't foolproof) it's all too easy for the
>recipient to deny all knowledge of receipt.

Last time I looked in The Phone Book there was a section near the front
with Customer Services Manager contact details, including a fax number
so one has knowledge that the message went through OK, and can follow
up later using (unless the number used is a non-geographic,
though from memory, the fax number I saw was geographic).

NoNeedToKnow

On 11 Apr 2007, Helen Deborah Vecht <.uk> wrote:

> @zetnet.co.uk

golly gosh - that takes me back (ZIMACS v2 was last contact, from memory)
I wonder if Paul Martin is still at their NOC in Manchester... Hope your
line box gets sorted soon, now someone has found a suitable web-based way
to assist in reporting... Good luck, take care.

Helen Deborah Vecht

NoNeedToKnow <.invalid>typed


> On 11 Apr 2007, Helen Deborah Vecht <.uk> wrote:

> > @zetnet.co.uk

> golly gosh - that takes me back (ZIMACS v2 was last contact, from memory)
> I wonder if Paul Martin is still at their NOC in Manchester... Hope your
> line box gets sorted soon, now someone has found a suitable web-based way
> to assist in reporting... Good luck, take care.

Paul Martin is very much still there. (Tim Cole died nearly four years
ago, sadly.) I started with ZIMAC v1.20, run v2.23 and have not yet
tried v3...

No definitive reply to my damage report yet. Had an auto-response. Could
not get web form to accept the format of my BT Account Number as valid,
so omitted it.

--
Helen D. Vecht:
Edgware.