Poor Quality Line

Kraftee

News Reader wrote:
> "News Reader" <no@email.invalid> wrote in message
> news:f2jho7$85h$1@inews.gazeta.pl...
>>
>> "NB" <nbudd@myinternetpass.com> wrote in message
>> news:1179395182_5305@sp6iad.superfeed.net...
>>> I'm usually getting 31200 - 33600 connection speeds for my dial-up
>>> which is slow enough but after a few minutes the connection just
>>> dies. This causes all sorts of problems with broken downloads and
>>> sometimes freezing my computer. Have tried a laptop connected to
>>> the first socket in the house but same problem. The line length
>>> is 8.5 kms. BT have done all the investigations and said the line
>>> is "OK", charging me
>>> for the privilege. In my view, however, the line is not fit for
>>> purpose and,
>>> in fact, results in a reduction in value of my property as I
>>> should have to declare the problem if selling.
>>> There MAY be a possibility to have the line altered to come a
>>> different route saving about 4 kms but I'm told I would have to
>>> pay for this and I'm sure this would be astronomically expensive.
>>> Has anyone had experience of a similar problem or any suggestions
>>> they could share?
>>> NB
>>> P.S. PLEASE don't suggest broadband as we can't get it.
>>>
>>>
>>>
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>>
>>
>> Hi,
>>
>>
>> As others have suggested:
>>
>> - if you can hear anything on the line, you have great grounds for
>> extra work(s) (as mentioned by another poster WITHOUT any
>> reference to data use, modems or internet access, etc.) (i.e. no
>> matter what you would state that you were now reporting a matter
>> solely pertaining / relating to audio quality on the line FULL
>> STOP - and don't accept anything else by anyone else if they try
>> to suggest otherwise) - I thought USO (universal service
>> obligation - which requires BT
>> to provide certain telecoms services to a certain standard to
>> everyone) had raised to providing 33.6k a few years back (perhaps
>> I am wrong and it is still 28.8k... I thought that after broadband
>> had been around a few years they increased it to 33.6k to try and
>> force / help encourage de-DACSing and improvements for those stuck
>> with dial-up given the improvements and de-DACSing being afforded
>> those choosing to take a broadband service) - if so you should be
>> able to push that you are not receiving a workable 33.6k (if the
>> USO is 28.8k then you cannot take this line - at least not as far
>> as concerns speed; but if your connection cannot be made even
>> reasonably stable at 28.8k then I am afraid [for BT] that you are
>> not receiving your USO standard - so they must make good at their
>> expense) - depending on what modem you have, and it seems probable
>> that it
>> is a 56k it could be making its own life difficult by trying to
>> connect with 56k technology rather than forced legacy 33.6k or
>> 28.8k modes which should be more stable all other things being
>> equal) - your modem itself can make an enormous difference
>> (although if
>> you have tried a couple of devices - e.g. modem with your desktop,
>> different laptop modem, etc. with similar results - it is almost
>> definitely the line) (although again you could try the previous
>> point about forcing modem speed - by the way, this is not simply
>> changing any of the speed options shown within windows
>> configuration, that is only "port" speed and not actually telling
>> the modem what to do in terms of the type and speed of connection
>> it tries to get. You would need to change your modems
>> initialisation string with the correct AT commands) - if you need
>> to, you can generate detailed failure logs and
>> records, which will then substantiate any sufficiency claims about
>> your current connections stability / usability if the question is
>> not about speed - you may on the hardware front, find that a VERY
>> good modem will
>> outperform most others, and for example may manage to hold onto a
>> connection better and longer than others, manage to renegotiate a
>> connection and keep it going where others give up and / or drop
>> the line (I would say the name / manufacturer Sitecom - they seem
>> to be VERY good - just one example)
>>
>> I think the biggest thing is to listen... very carefully, to any
>> noises from your line, try at different times of the day,
>> different weather, etc., ask other users of the line if they have
>> noticed any strange noises at any time, etc. (you could also
>> trying ask some of the people you call frequently - e.g. friends
>> or family, if they have ever or regularly, sometimes, etc. heard
>> any [strange] noises). You will find it quite fun if you can
>> identify some noise. As one
>> of the fun things, is if you have a BT operator / agent on the
>> phone (e.g. 150 or faults department), whilst noise is being heard
>> on the line, and have them confirm that they can hear it .
>>
>>
>> Any how, hope some of this and others posts help. I know what it
>> is like and it is not fun.
>>
>> In short - you want to perform fault testing to identify the
>> problem component - is it your modem or anything your side, or
>> your ISP, or finally proven to be the line. Then, you pretty much
>> should (MUST? - USO) be able to get a stable connection if you
>> keep forcing the speed of your modem down and forcing various
>> error corrections on or off, etc. Best wishes,
>>
>>
>>
>>
>> News Reader
>>
>>
>>
>
>
> Hi,
>
>
> A few extra points:
>
> - try neighbours (hopefully very close, and maybe try different /
> "both" sides - so you can be sure they are actually on the same
> loops as you), and see if the same problems exhibit

Not quite true, they could be on another cable to the PCP & even on a
few occaisions they could be on a different cable from the PCP to the
DP. I know of PCP's where there can be 3Km difference in the cable
length from it to the exchange but for the next length, normally they
are roughly the same length but could very well be in different
quality cable.

>
> - this one is quite / kind of "fun" - you can always decide to
> order a second line and then a week or two later decide to cancel
> your old line :) (this is quite often very kind of fun because
> quite often you will get something very new [i.e. something like a
> very new line])

Here again not true as all that would happeen is that Openreach will
use the cabling already in place so, to all intents & purposes, the
same as what came before...